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9.0
Review Score
4114 W Springfield, Champaign, IL 61822
Sadly my sister had a heart attack after only 4 days at Evergreen Place and passed away. She and our family were very happy with the facility. It became the obvious local choice after visiting 4 separate...
Evergreen Place Assisted Living offers worry-free living, where independence thrives and compassionate care is always nearby. Our beautiful campus also offers Traditional and Road to Home Respite Care. We welcome you to learn more and visit our community of care, where friendships flourish and...
404 S. Stillwater, Chillicothe, IL 61523
We were very pleased with Evergreen Place, and I think dad would have really enjoyed living there. He was only there for about 2 1/2 months before he passed. They had a COVID outbreak right before he moved...
Evergreen Senior Living offers worry-free living, where independence thrives and compassionate care is always nearby. Our beautiful campus offers lovely assisted living options and unmatched memory support. We offer both long-term care and short-term respite care. We welcome you to learn more and...
801 W Gregory St, Normal, IL 61761
This is the best place I could find, it's like my family. People knew my name when I came in and I felt very welcomed on my first day. I couldn't have made a better decision.
Evergreen Place offers worry-free living, where independence thrives and compassionate care is always nearby. Our beautiful campus offers lovely assisted living services. We offer both long term stay options and short-term respite care. We welcome you to learn more and visit our community of...
10820 183rd St, Orland Park, IL 60467
Generally very happy with the care, etc. But with anything some help are better than others. My Mom chooses not to participate in most of the activities, choosing to nap- but they have tried to encourage...
Evergreen Senior Living offers worry-free living, where independence thrives and compassionate care is always nearby. Our beautiful campus offers lovely assisted living options and unmatched memory support. We offer both long-term care and short-term respite care. We welcome you to learn more and...
1700 West Washington Street, Springfield, IL 62702
Hickory Glen community is a very clean place, the staff are super friendly and helpful and we really like that they are following the covid protocols pretty closely. The food is good, our loved one always...
Hickory Glen offers senior living with assisted care. At Hickory Glen we provide independent seniors like you with the environment for you to enjoy an active, engaging and fulfilling lifestyle. One of the most comforting benefits we offer at Hickory Glen is our Assisted Care. Assisted Care is...
4828 E. Evergreen Court, Decatur, IL 62521
I've lived here 35 years! My favorite part is the activities. I enjoy the painting class so much! I also love my apartment and the location!
Evergreen Senior Living offers worry-free living, where independence thrives and compassionate care is always nearby. Our beautiful campus offers lovely supportive living options and unmatched memory support. We welcome you to learn more and visit our community of care, where friendships flourish...
1525 East Main Street, Streator, IL 61364
Evergreen Place offers worry-free living, where independence thrives and compassionate care is always nearby. Our beautiful campus offers lovely supportive living options. We welcome you to learn more and visit our community of care, where friendships flourish and families find peace of mind....
1550 Castle Manor Dr, Lincoln, IL 62656
Castle Manor offers worry-free living, where independence thrives and compassionate care is always nearby. Our beautiful campus offers lovely supportive living options. We welcome you to learn more and visit our community of care, where friendships flourish and families find peace of mind. Live...
1700 Evergreen Village Blvd, Normal, IL 61761
8570 St. Luke's Dr., Beardstown, IL 62618
2225 Mt. Zion Road, Decatur, IL 62526
115 W. Jefferson St. Suite 401, Bloomington, IL 61702
1120 N Topper Dr, Mount Pulaski, IL 62548
1015 East Tyler Avenue, Litchfield, IL 62056
I have lived at Evergreen Place for 8 years. They take good care of everyone. Dining services are very cheerful and caring. Food is good. They clean our rooms and do our laundry for use. They have a lot of...
Evergreen Place offers worry-free living, where independence thrives and compassionate care is always nearby. Our beautiful campus offers lovely supportive living options. We welcome you to learn more and visit our community of care, where friendships flourish and families find peace of mind....
100 Glenhaven Dr, Alton, IL 62002
Definitely best place in this area. Food - great- good servers. Apts. great, roomy. Community-friendly like a family Activities - every day Nursing- very helpful Cleaning- great Staff- mostly great,...
Evergreen Place offers worry-free living, where independence thrives and compassionate care is always nearby. Our beautiful campus offers lovely supportive living options. We welcome you to learn more and visit our community of care, where friendships flourish and families find peace of mind....
Review Score
129 reviewsOut of 10
5 star
74%
4 star
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3 star
4%
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A Place for Mom has scored Heritage Operations Group with 9 out of 10 using our proprietary review score based on 22 reviews in the last 2 years. Over all time, Heritage Operations Group has 129 reviews with an average "overall experience" of 4.6 out of 5.
This facility was definitely 2nd rate compared with Bickford. The tour guide was nice, but she's the receptionist and we could tell she really wasn't prepared to give a tour. Compared to Bickford, the rooms were smaller, didn't have many lights, didn't have seat in the shower, didn't have a low entrance to shower and less closet space with no place to hang her hanging clothess.
3
3
3
3
3
Hickory Glen in Springfield, IL
4.4
(7 reviews)
It's not home, but it's where I'm supposed to be. Everyone is very concerned and helpful. It's a good place to be.
3
3
3
3
3
Evergreen Place Assisted Living in Normal, IL
4.6
(23 reviews)
While friendly enough, they didn't impress us. The facilties were nice but they weren't what she needed, the services were fine but the transportation services weren't as easily used. It is an independent living facility but they do have assisted living and those sorts of services as needed but they were not as flexible.
5
4.5
3
3
3
Evergreen Place of Alton in Alton, IL
4.0
(5 reviews)
They did a good job with what they had, but as soon as they required more care they wouldn't keep them. Not much of an assisted living facility, and different than what we had been led to believe. The CNA's were expected to clean and do dishes and feed all the residents, but they weren't allowed to assist if someone fell - they had to call ambulance. There was no nurse on staff, just one on call. There was only one CNA to every ten residents, and they just couldn't give the care.
2.5
2.5
2.5
2.5
2.5
Evergreen Senior Living in Decatur, IL
4.5
(10 reviews)
Horrible. CNA’S walk from room to rooms with the same PPE on/Gloves. Management sucks and they don’t give there residents showers at all. The night shift doesn’t have CNA’S to care for your loved one because Agency doesn’t show up when they say they are! If you don’t pick up extra shifts they treat you like garbage. The New D.o.N is unprofessional. It’s a mess
1
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1
Evergreen Senior Living - Orland Park in Orland Park, IL
4.7
(45 reviews)
I don't normally write reviews but I was very disappointed with Villa West. The location is great and the most of the staff were helpful. The quality food was . . . not great. My biggest concern however is with the director. When I came to [Removed] (the director) with concerns about the care my aunt was receiving she became difficult and argumentative. It seems that my experience was similar to that of the other reviewers. [Removed], dealing with her was a very upsetting experience and I wish I had never made the decision to trust her (and Villa West) with the care of my aunt. We have since moved her to another assisted living facility and things seem to be going a lot better. Please don't make the same mistake I did! : (
1
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Evergreen Place Champaign in Champaign, IL
4.4
(29 reviews)
My father was in an assisted living facility for over 3 years before we made the move to the Villa. So we had a good idea about what it is like to be a resident in AL. My initial contact with the director went pretty well. It all sounded wonderful and she made several claims and promises about what life is like at Villa. However, almost immediately after she received the signed papers and initial payment, her tone changed. Things were not as promised in several areas. From the time he was awakened in the morning, to how they handled showers in the evening, promises were not kept. There was a repair needed that went unresolved for his entire 4 month stay and there was no hot water in his apartment for the first two weeks. The food was not good as a general assessment. We had a meal before he moved in and the meal was excellent. We could choose from two entrees and the meal was hot and delicious. I am not sure what happened between enjoying that meal and the time when he moved in, but that all changed. The choices of two entrees were no longer available and the quality was quite disappointing in taste, appearance and temperature. There is a separate “anytime” menu to choose from but its choices were quite limited. In my opinion, the biggest problem we faced was the seeming unprofessionalism of the director. She was at times accusatory, angry and confrontational. It became a place that was filled with tension and stress; not what assisted living should be about. Most of the rest of the staff were competent and kind, but could not work at their fullest because of micro-management from above. I moved my Dad out after 4 months and he is now comfortable, well-fed, and well taken care of in a different facility. Most importantly he is living without unnecessary stress and tension. This was not a decision made lightly as it is a very difficult thing to move someone who is older. But it was the best and only decision.
3
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1
Evergreen Place Champaign in Champaign, IL
4.4
(29 reviews)
We toured the facility and it is beautiful. Promises were made that were pure lies. After payment was made everything changed. When I advocated for my loved one, the director became hostile and unprofessional! Over and over I saw that this place was run by fear and manipulation. I was screamed at by the director and it was not helpful to reach out to the owners. I was terrified to leave my family there. We also witnessed others being belittled, and bullied. So many were afraid to even speak up in fear of the consequence. If your loved one needs any actual CARE, do NOT go there.
0.5
0.5
0.5
0.5
0.5
Evergreen Place Champaign in Champaign, IL
4.4
(29 reviews)
I echo the previous reviewer's assessment of this facility. The facility itself is beautiful, but look below the surface, and it is highly disfunctional. I place the entirety of the blame squarely on the director. As the previous reviewer stated, she made many promises prior to the move in that were not delivered on. Looking back, the signs were all there - any question we asked was met with "over the top" promises. If it sounds too good to be true... Once my mother was moved in, the food declined dramatically until it was virtually inedible. Staff turnover was enormous, due to the management of the director. The director spied on her staff, screamed and yelled at them, lied about them to residents and families, if questioned, and was overall [Removed]. She also yelled and was very confrontational with me when I questioned some of the shortcomings. We moved my mother out as quickly as we could. Don't be filled by the appearance or the false promises. This place is horrible!
0.5
0.5
0.5
0.5
0.5
Evergreen Place Champaign in Champaign, IL
4.4
(29 reviews)
There are 15 total Heritage Operations Group Facilities.
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