Glenridge Senior Living

We had a nice tour with Arcadian Coves. The facility itself was small, mom wanted something bigger. They also did not provide the medical that she needed. It was just not the right fit for us

We thought the facility was nice but my parents were not happy with it. The privacy was not what they wanted, people would come into the rooms whenever they wanted without knocking and my parents didn't like that.

I have a family member who lives in this facility and I’m in and out all the time and the lady who sits up front her name is [name removed] is the rudest lady there you ask her a question and she says she don’t know she will find out and when you ask her again she still doesn’t know. the residents complain about her. And I don’t know why she sits up there she is not trained for that position. I’ve seen here on her phone multiple times and playing word search. The care staff are wonderful the do a wonderful job taking care of the residents. The housekeepers do a wonderful job making sure this facility is in great shape.Thank you

This is based solely off of a limited amount of exposure to the community. My brother was miserable where he was before; he needed a change, a new caregiver, and a new place to call home. When we moved him in here, we had hopes that he would be happier and he really is. The people are very welcoming, the residents and staff make it feel like home. It generally has a good vibe to it. The staff is knowledgeable, nice, and helpful. He requires a little more care than we originally thought but they’ve been great about helping us with that. The food is good and there are plenty of options. They have a menu that you can order what you want from. They take everyone out for lunches once a week and there are always lists of activities and occasional social events. They make an effort to get everyone involved. We’re paying a little bit more here and there are some things that aren’t included in the cost (like phone and cable) but he’s happier so I’m happy. Overall, I’d recommend them.

Great place! probably my favorite

Unfortunately, Arcadian Cove did not work out. They were not licensed to care for my father in the way he needed. He only needed his blood pressure taken from time to time and they could not take his blood pressure. The staff were friendly. The facility was clean.

The staff is really nice and friendly. The whole place is on the old side, a little run down but it's clean and well kept. For the money, it's not a bad value. I'm not aware of a place that has lower rates that is any better. So in that sense, it's a good value for that area.

Arcadian is the 3rd facility that my mom has stayed in. Cons: 1. Too expensive. [amount removed]a month for a small room. 2. Food. Worst of all facilities. 3. No nurse. Have been trying to fill a nurses position since April. 4. Missed medications. About once a week mom has not received her meds. Unacceptable. 5. Front desk screening. Nobody at front desk about half the time. Screening is not being done. 3 covid outbreaks since April. 6. Management is inexperienced. Which I'm sure has led to the current problems. 7. Provisions inventory. The facility is per contract supposed to provide certain items. They are consistently out of these items. Pros: 1. Cleanliness. 2. Staff. Friendly, caring and helpful for the most part. 3. Activities. Put a lot of time into activities. Maybe too much. Overall grade B- .

We chose Willow creek in the beginning because it seemed like it was going to be a nice place for my parents, but it is not turning out to be. They are very understaffed here. They have one person running 2 floors and the floors have about 100 residents. I would not recommend the community.

Nightly checks are not made on residents. No one answers the phone at the desk at night. Rooms at Arcadian Cove do not appear to be cleaned on a regular basis. Carpet in halls and rooms (have seen a few) need to be vacuumed regularly, cleaned and/or replaced. Directors are not visible or available. Food services are lacking in that many items are on offered lists but not available. 2 lunch or dinner options are available but servers are frequently “out” of one of the choices. Food is often prepared poorly. A peanut butter & jelly sandwich may have only peanut butter.

The Memory Care unit is not always staffed. The staff is not that friendly and the place is old and not very clean. There was a flood in December there and my loved one was sitting on her bed with water rising. No one even went to her room. She called me frantically and I had to go get her out of there and into another room. They simply dry vacuumed the water out and left the carpet. I am sure there is mold now. Improvements could be: better communications and lower prices. There are much better facilities in town that are not that expensive.