Glen Park

Nice facility. Family owned. Not the right fit for mom unfortunately.

My husband was here. The cost was going up and up. That and the distance are the reasons I wanted to move him. Everything was fine until they changed management. We were trying to get my husband to get veteran's help. When I signed up I told him he had applied and they said if he got it then the cost would go up $500. I told him he didn't get it and they still raised the price. The lady that we had signed the contract with was no longer there and the new management didn't honor our contract. I finally just said no. Other little things started changing. The staff was working at 3 or 4 other places so they were always short and moving them around. I thought they should have been a little understanding. It was clean and the people seemed to be attentive and nice but it was just different. They said they treat their people like stars but I didn't think so.

This facility is smaller than the other facilities that I checked out. It is a little dingy. It reminded me more of SNF as opposed to Senior Living/Retirement center.

I'm sure it's probably cheaper than some places but it's too much like a skilled nursing home or an institution. I would be okay there but not my mother.

Sunny but basic board and care plus a bit of activities.

Very nice personnel - however didn't seem to know I was coming and not ready to give a tour. Receptionist sort of took me around to see everything - but no one was available to talk to me. Someone had to call me at home later - to answer my questions. did not feel like a good fit for mom - or dad as they are currently. Too much of nursing home feel - saw little independence for residence - none were walking around independently. Looks like they are working hard to improve the property. Mom is just too independent - for this place.

They will up sell you and charge you quite a bit more money than they initially tell you that they’ll charge. My loved one is there with the understanding that they had a proper memory care service. They said they would be able to care for my loved one. The memory care cost more than the regular staff - that’s fine. After my loved one moved in they wanted to add one-on-one care.

After the short time that my loved one was here the experience has not been a great one. I’m not sure if it’s because of the structure that the facility goes by, but I believe that for such a large property they need more care takers. The facility itself looked nice with fresh paint and no bad orders. There is just a lack of quality of care here. I think some of the people there have awareness, but most don’t really care. To them it is just a job; there is no sense of hospitality.

Something has changed since 2015. I believe they are under staffed and moral has been disappointing. Unless you have one on one you will find it difficult to get help when needed. Dr. on call seemed too busy and unfriendly. Good help leaves after a while as it is not a good environment to work in when they learn what is not working as it should and can't continue under the conditions and orders in place. New administer cares alot and hope she doesn't get discouraged in her job or gives up trying to see things improve.

unprofessional, misinformation, price changes last min.

On [date removed], My brother who suffers from dementia was admitted as a resident. At about 7:15 pm that same evening, he walked out the front door and wandered away. The staff failed to notice he was missing until after 11pm, at which time the Glendale PD was notified. I was not called until after 2am on [date removed]. My brother was lost for over 48 hours, and when he was located near the Hollywood/Burbank Airport, he was severely dehydrated, had not eaten in over 60 hours and had soiled himself. He spent over 2 days in the hospital, and despite this traumatic experience, has made a remarkable recovery. I have several criticisms of the facility: 1. They were informed that he was ambulatory and would wander and they failed to insure his safety. 2. He was able to walk past the receptionist undetected. They did not seem to recognize him as a high risk resident 3. During and after the incident, the owners of the facility, [name removed], did not reach out to me to express concern, support or empathy. I have yet to receive ANY contact from them. A nice brochure and all the nice pictures on the walls do not effectively convey an accurate picture of the facility. Beware, if you plan on leaving your loved one here!

Smelled bad, floors are uneven, hand rails are loose, general maintenance is really bad.

Our experience was not good. Seems that are only able to handle persons requiring minimal care. I think they'd rather be in the hotel business. Because my mother required constant attention and care, we were made to feel very unwelcome. I finally put her in another place that knew how to care for elders.

not very impressed, very dark and depressing and rooms are not very nice would not like this place for my parents.

R is currently at Singing Oaks. We are requesting a change due to rate increase, unresponsive management and inadequate staffing.

Too far from residence, would like to be in Altadena/Pasadena/San Gabriel area. Also, same non-accessable management and inadequate staffing as Singing Oaks - the very reason we are seeking a change

My mother was a resident here, and within the 2 years she was there the care and management teams fell apart. My mother was neglected, as were many other residents. I hope the management has gotten their act together. Be careful placing your loved one at Glen Park Mariposa.

I suggest you go elsewhere. Very rude owners the place isn't "home" like. The lady in the office is awful!!! Please be aware I removed my family member from this home

A place to ship your loved ones to if there's no other choice. Apathetic staff, nothing to do but watch TV, and there were crazy people coming up to us during the tour.

My father fell, they didn't tell me, he fell again, and they did tell me, but the DOCTOR was the one who finally told me that there was evidence that he had fallen previously. When they called about the second fall, they said he had a small bump on his head. When we got there, he had two black eyes, a HUGE bump, and a missing tooth. While he was in the hospital, the director EMAILED me to tell me that he couldn't come back. I think they thought they could get away will all this because I lived in a different county and couldn't visit all the time to make sure they were doing their jobs. Every time I did visit, they constantly complained about how much he walked around, and I think they were doping him up to get him to stop being so active and alert. He was on 2.3 mg of amlodipine prior to coming there, but their in house doctor had put him on 10. Probably why he kept falling!!! That was just one. They got every single prescription wrong. Their physician would just come around and prescribe whatever, and they never called us about it. They kept saying they were doing us a favor by charging us $3000 a month. I was the one who paid the bill, but when I was out of town and couldn't pay on the exact date, (they don't accept credit cards via phone - and I had told them about my vacation prior to leaving) my sister came to visit, and they told her that if she didn't pay my dad would be out of there. I have nothing nice to say about them.