Gables Senior Living

The staff at the Lodge at New Dawn has been friendly and very helpful after my mother moved in October 2018. Mom is still slowly adjusting but overall my family has been very happy with the care and services she is receiving.

My mother loved the Lodge at New Dawn. She arrived in the assisted living area and moved to skilled care as her needs changed. Although her time there was short, she felt instantly at home. The rooms were spacious and clean. The lodge atmosphere fit her personality better than some of the fancier type places. The nurses and aides responded to her requests within moments. They responded to call buttons almost immediately. Another place she lived, sometimes it would be two hours for a response! The administration was helpful to me in setting up her stay and so very supportive when my mother passed away there. This was the best place for my mother. I am so happy to have found The Lodge at New Dawn.

Great rustic place. This is the location we are going to move mom!!!

Very nice new place. A place we would consider but wanted the option for more care.

The Gables of Canton is a beautiful facility with very friendly staff, however, they seem to have a little less expertise as advertised for their memory care. With Alzheimer's, there are 7 stages and my father-in-law was in late stage 6. I went through all due diligence and I had a comparison MRI done with our neurologist. I shared everything with their medical staff. My father-in-law was among the 7% where it effects him in a way that he reacts violently. Instead of recognizing behavioral patterns, they were going to kick him out. They had came up with a way to evict him out of their memory care unit. I had to go up there to Ohio, print out the laws, and sit down with them. I told them that they were counting on the ignorance of the general public not knowing the law. I'm not that guy and I quoted the law which states that I needed a 30 day written notice and they'd need to find a suitable place. Suitability would be, in my estimation, judged by a judge and I was fully prepared to retain a lawyer. They also weren't recognizing that he was dying, he was in stage 7 at this point. We got supplemental care and the last day I was there he began aspirating. We made the decision to take him off of his medication(s) and bring in hospice; he passed shortly after that. They failed to realize this. Like I told the head nurse [name removed], he's a nice guy, but if he's going to be in this business don't be afraid to call the Alzheimer's hotline and educate yourself as much as you can. I had to do the same for my father-in-law. I had never cared for anyone in my life and I had to learn for myself and for him, and it did pay off. All in all they treat people well. Their food and amenities are excellent. Just like almost every other place, they are understaffed and they have a lot of really young people who need formal training. I had the advantage of being in the military for 24 years and I'm used to running big groups of people, accessing situations, thinking independently, etc.. If you get someone who is 18-20 years old, they aren't mentally prepared for the level of adversity they may face - so that's really what happened. I interviewed 17 places before choosing The Gables; I developed 24 questions to ask each community and I did the video tours. All in all, The Gables is a good place. They will work with you on a lot of things and I get they have to protect their staff. I told the director that they could best protect their staff by training them, and paying attention to body language. If someone has a history of striking others, don't stand directly in front of him or don't have your back to him. He only responded to females that way, I'm still not sure why. I know he wasn't easy. I took time off of work to care for him myself. I came up with my own strategies for engaging with him, to keep him calm and ease his anxiety. You have to be creative and figure out what makes that person tick. I've learned a ton from that. I'm currently working with the Northeastern Tennessee Association of Alzheimer's and I get it's a lot to digest and a lot to get used to. The community is broken up into two sections and they primarily have more residents who are assisted living, but they have two memory care wings with 14 beds in each wing. They have very nice rooms, they're very clean. The staff are pretty doggone attentive to things. The clients can have food whenever they want. Someone will drop something by if they're hungry and it doesn't matter if they didn't want to eat during meal time. They cater to them in that way; it's just that when you reach that point of them feeling like they aren't able to handle it anymore. When they got to that point I was determined that he wasn't going to be moved again, as it wasn't fair to him. The only reason I wouldn't give them a complete five is because of the youth of their staff and the lack of training in handling the difficult ones. I told the director that you can't cherry pick things and they should be prepared to handle different types of patients. I would recommend The Gables of Canton to people who live in that area; but I would encourage people to ask very appointed question, for example: if this arises, how would you handle it? You can't just talk to Alzheimer's patients and there isn't a "one size fits all". You have to tell them your care plan, you have to orientate your whole life around what their needs are. At the same time, you can burn out; you have a family and a life to take care of too. You have to keep all of that in mind.

We had trouble finding a place for our Aunt because she had a stage 3 bed sore. The Gables accepted her and has worked closely with Hospice and us to care for all her needs. She has been kept comfortable and clean. The receptionist and unit staff are always kind, considerate, encouraging, and helpful. Very pleased.

The staff are great, my mother really likes them and says that they all are nice. The room is always clean. Laundry is washed almost daily. My mother does complain a lot about the food lately. They are often out of things or offer items people her age don't know what it is. I've talked to others that have plenty of complaints about the food lately.

Overall this is a wonderful, caring and welcoming place. Very considerate, careful staff who communicate frequently. It’s been very helpful as we transition our mother. Unfortunately they assessed Mom’s care needs level too low. They found out that she needed way more care than assisted living could offer within the next week. She has been relocated in another wing that will accommodate all her care needs now. It was slightly difficult to get my mother to understand why she was being relocated with her dementia diagnosis.

We were looking for the right place for our Mom and when we visited, we knew pretty much right away that this was it. The Gables is very clean, up to date, and warm. And the price is competitive. Professional and friendly staff that are always available for questions. Would recommend to anyone with a loved one who needs extra care and is very particular.

I've recommended The Gables of Canton to several people because they care about their residents. The facility is beautiful and well maintained, and the staff is courteous. I'm glad I moved my father there - I have no regrets !!

It is a home away from home. It is not home, but it is the best alternative I have.

The more educated family become about Dementia or Alzheimer's, the more they can extract from the care there. My father in-law was difficult he was very violent but Alzheimer's can have that effect on a small minority. I found the Gables staff especially [name removed] the head nurse very helpful especially as [name removed] was passing. I was there with him and everyone worked together to let him pass quietly and with dignity.

My family and loved one had an average experience at The Gables of Canton. The everyday care staff were very friendly, and knew what was going on. We encountered issues with the third part Medical Care, as they came when the Nurse Practitioner was visiting our loved one. We would recommend that you or your loved one continue care with your primary care doctor that you have had, instead of using the contracted physician group for the community.

Facility is very nice and well kept. Care is personal and thoughtful. Patients could be checked more frequently and call button is rarely answered in timely way. Not much in way of activities for memory unit. While there's room for improvement, it's a good place overall.

My mom has made lots of friends at the gables. She enjoys taking walks outside and loves the green space is provides. She hates that she cannot open a window in her room to get fresh air. She also is annoyed her shower leaks all over the bathroom floor and they have done nothing to remedy it. The family and her biggest concern is that they have been short staffed in the cafeteria and often run out of food that is offered on the menu. I have been with her when she has ordered a hot meal and been served a cold sandwich in its place. VERY concerning.

The facility is really nice, it is all on one level so it is easy to navigate and easily accessible - it is also really clean. The staff are really friendly but they are understaffed - the nurses and the aids are all top notch and doing the best they can but with being understaffed that is a weakness and sometimes they just don't have the ability to take the time to get certain things done.

They had a nice floor plan with nice staff. They have bed alarms to try and prevent fall risks.

The Gables of Canton is a nice place to be. it's very clean and affordable in comparison to a lot of other assisted livings we looked into. their laundry services could use some improvement, they have lost a few of our loved ones items so far. we were under the impression that they did the residents laundry individually, but it seems like everything is all washed together. because of that, she's lost socks, sheets and things like that. so far they have responded well to any issues or concerns. they do allow pets and no smoking to my knowledge. we especially like that its all on one floor so its easy for her to get around places like to the dining and activities room. she likes to sit outside, and they have a few doors that lead to the courtyard. there's also some putting green outside, which is neat because she used to golf so she likes that as well.

It's a very nice facility. The staff are very good. My loved one is in dementia care unit. It's a good place for her and where she is at in her disease. It meets all of her needs.

The facility was beautiful. The people were very, very nice. It reminded my mom of a hotel. So for her, it was too big, and she was afraid she would get lost and confused. But I was very impressed with it. The food was wonderful too. They even gave us food to bring home.