Gables Senior Living

In my opinion, you should wait till after covid. The community is clean and neat and the staff is very friendly. The community returns calls in a timely manner but I have to initiate the conversation. I would recommend this community to others.

The community is doing the best they can during covid. I would recommend this community to others

I thought the community was short of staff during our loved one's stay. The food was fabulous and in the beginning it was being served in the dining room. The residents could order for menus. The chef was always being bragged about to the families.

Overall I would recommend The Gables of Westerville to others.

Our family was supposed to have an in person tour but they were mostly under construction at the time. By the time we were invited back to see the finished community our loved one had fallen and needed a place very quickly to stay. However, the people were really nice that we spoke with.

We virtually communicated with this community while looking for a place for my loved one. They sent us info but the response time was slower than we liked and we were in need of a community that able to take our loved one quickly.

Initially, the community was good but the care level is lacking. The nursing staff has a high turnover and are not on top of individual care. I have to initiate any conversation when it comes to issues. my parents have not been happy with the food, it's very repetitive not a lot of variety. I would not recommend this community, but it really depends on your situation.

My sister has been there for 7 months and the care is very good but the food is not. Meat is overcooked, dry and difficult to chew and the menu is not appropriate for diabetics. One client recently ordered a fried bologna sandwich it it was served black.

My sister has been in this facility for one year. The staff give excellent care. I rated the facility a 2 because of the awful food. The residents have complained for months to no avail. Food is cold, overcooked, chicken last week was burned on the outside & raw inside and baked potato cold. Soup is cold. It is a shame that this facility cannot hire a chef that knows how to cook. What a waste of food that is thrown away.

I was very impressed by the beauty and the friendly atmosphere at first. My loved one was there and, while many of the staff were very friendly and helpful, there is one aide-[name removed]-that is allergic to work. I would walk in to visit my mom and my mom would tell me that she had been waiting to get help to the bathroom over 45 minutes (time and time again)! That aide would sit at the desk or eating or hiding in the nurses station or no where in sight when she was working my mother's section. I complained to the person they told me to go to which was the care coordinator, but to no avail. One of the aides told me she was disgusted with them and was turning in her notice and she was one of the hardworking aides! My mother has passed, but I went in to visit another resident recently and was shocked to find out that those two were still there. I am very disappointed and truly wish that the upper management will eliminate these aides from the building. I regret not going to the higher ups as I feared retaliation. I feel that I have to make this right now and know that the needs of others in the community are being properly cared for.

I moved my mom into the memory care unit in this facility. I had a number of requests that were never resolved about dietary needs. She ended up in the hospital due to what Dr thought was probably just dehydration. That was one of the dietary concerns I had. They failed to get a requested walker after a mild stroke until Hospice did it for me. When covid 19 hit , Gables quickly issued an email letter stating that if a patient tested positive they would be removed from the facility and would be our responsibility until covid free for two weeks. I immediately contacted the state ombudsman and that practice was removed. When I moved her to a new facility i am not an expert but I was amazed at the improved level of care she got there and how quickly her health improved. The hospice care people were very pleased with the care and practices(and privately shared with me how good the new facility care and practices were). She improved enough to be removed from hospice.

I loved this place so much. The nursing staff took such good care of my dad. I’m so glad to say my dad is in great hands but I feel like it’s very overpriced for what we get and management is ruining it. Management has been working the staff short recently and on top of that I was passing by after visiting my dad and overheard someone in management ask a staff if all they did was stand around. things have seemed to go down hill there very fast. Used to be an immaculate facility I hope one day it gets better.

My first impression of this place was amazing. Gorgeous and amazing staff. Only to find out everything was only fueled by drama and money. It’s so upsetting to see my dad be treated like this by management and not to mention he got sick from the Norovirus twice within one year. Save money and do not put your parents in here.

They pretty much told my loved that he should be able to do things on his own even though we were paying all this money for the extra care. They had a lot of temporary staff that they used and they were extremely short staffed. It is a beautiful facility and I thought it would be an amazing place, but that was not the case. He would call me at night for help because he would press his button and no one would come. He was supposed to get 2 showers a week but they always had an excuse of why they could not do it, so he was lucky if he got one. They were always super late on giving him his medications if he even got them at all. They require you to use their pharmacy, if you did not there was a penalty fee. If you do not need any help it might be a good fit, but if you need any type of care I would steer clear.

We toured the facility and chose a room for our mother. We were promised she could come in on the Medicaid waiver. We gave a 30 day notice to the facility she was currently at. Two days before her move in date we were told they were bought out. The terms we were promised are longer valid the new owners will not honor our agreement with The Lodge at the New Dawn. To make matters worse the facility she was at filled her room and they had no other rooms available. My poor mother, so we had to move her in temporarily with a family member that isn’t equipped to take care of her until we can find another place to move her to.

Very pretty place ran by terrible management. Nobody seems to have any idea what they are doing. Nursing staff seemed nice but not given enough of them. The memory care unit it was dirty and the residents seemed to not have the attention they needed at the time due to short staffing.