Frontida Management Group

My mom was here for several months and that was much too long. Care was minimal, staff was totally unfriendly, never greeted anyone the times we visited. Food was not of a standard for elderly people. Residents constantly entering her room uninvited so that she had to lock her door. Would warn anyone to stay away from this place!

We were totally taken in by this beautiful, new facility, but looks are deceiving. The staff is totally uncaring. We were never greeted at the door, residents are wandering around with no supervision, the activity director clearly hates her job, the food is laughable for older people, and despite more than half the rooms unoccupied, they are cramming two residents in a room as small as a dorm room with no privacy whatsoever. My mom spent her days locked in her room watching TV, because there was nothing else to do, and residents were allowed to wander into her room. No one was ever at the nurses station on her wing to redirect dementia residents. this facility is clearly geared toward dementia and Alzheimer's, not assisted living. also, the cleaning was marginal with us having to clean her toilet. Do not send your loved one here! Her new facility is filled with loving, caring people that will keep my 92 year old mom engaged and safe. No wonder Tender Reflections is at less than half occupied while others have waiting lists. so sad! It could be wonderful with the right staff. The director couldn't even be bothered to say goodbye.

When I tour a facility I like to arrive early and around meal time to see how the staff is. When I got here the staff was completely oblivious. They were uncaring and flat-out ignored the residents. I really didn’t like how they treated them. I was disappointed and ended up just leaving. I wouldn’t consider putting anyone here. It is a brand new facility and looked nice but the staff negated that. I do not recommend this facility.

The reality never matched the tour or promises offered by [Removed]. My mom was not carefully cared for even though her care plan charged us for Level 3. The aides often talked about residents. I heartfully believe that our elderly deserve to be treated with a much greater level of respect than offered by many of the aides at Clifden Court. I spent a lot of time with my mom, and I think anyone who says their loved one is cared for here has blinders on, or they only visit for short amounts of time. I witnessed a frail old man asking for a piece of toast. He was told he could eat lunch in an hour and if he was hungry he should have come to the dining room in time for breakfast. Thousands of dollars a month, and he wasn't allowed to have a piece of toast. It still brings me to tears, and I don't even know who that man was. Don't be fooled by the tours. The promises offered are not kept by the people on the floor.

A very close relative of mine lived at Frontida’s Willowgreen Home in Caledonia, WI, for several months. My initial impression when we walked into the facility was the unfriendliness of the staff. At first, the new owner and managers appeared caring and concerned but that quickly changed, and we observed that the day-to-day care of the residents was minimal. When my relative moved into this facility, there was a nurse present five days a week, but when the new owners arrived in October 2013, they eliminated one of the nurses, leaving a nurse there only two days a week. During visits, we noticed that the residents were not engaged in any meaningful type of activity or interaction during the day and would either sit in front of a TV in a small living room area or be asleep in their rooms. When we dined with my relative on several occasions, we observed some of the unappetizing meals that were served. Large glasses of water were provided with the meals, but the residents barely drank them. After eating, the residents would either return to their rooms for a nap or sit in front of the TV once again. On rare occasions, they would play Bingo in the dining room. No snacks were offered to the residents in between meals. All of the senior staff, some of whom had worked at the facility under the prior owner for 14 plus years, were fired, quit, or walked off the job and confided that they were unhappy with the new owners and their management. Even with the new staff, the turnover was constant. The senior staff’s replacements were young and inexperienced. Some of them seemed caring but were overwhelmed and just not qualified to handle all of the residents’ varied needs. There were three caregivers per shift, and they were required to cook, hand feed a number of the residents, wash dishes, do laundry, clean, administer medications, in addition to providing direct care for over 20 residents. During our visits, the house manager and assistant remained in their office and did not interact with the staff or residents. Their primary source of communication with the staff was through written logs. On weekends, there was no manager present in the facility. While my relative lived in this facility, on several occasions, no one called her doctor or notified the family when she required medical attention. It was always a family member that discovered something wasn’t quite right with her during a visit, and we had to contact her doctor ourselves. This situation would be especially difficult for families living outside of the area. On many occasions, the managers did not bother to return the family’s phone calls concerning our relative or follow through on their word. It was disconcerting and did not create trust or peace of mind. In addition, we witnessed that not everyone was treated in the same manner there. The management appeared to show favoritism towards certain staff members and residents. Many of the residents experienced falls and personal injuries at this facility. We noticed a resident with terrible bruises on her forehead, face, and arm as the result of a fall. My relative fell several times during her time at this facility and never had a history of falls prior to moving there. When the family learned of the falls, several different versions of the incident were always told. This facility is owned and operated by a growing corporation whose marketing tactics and outward perceptions can be deceiving. All of their promises are, of course, subject to change after your loved one settles in. The most important thing when searching for a facility is to look beneath the surface and focus on their record, the quality of care actually provided, and the sincerity and honesty of the management and staff. Based on our first-hand experience with this facility, I wholeheartedly do not recommend it.

Let me start with the poor quality of food - hot dogs or soup for supper is not nutritious -especially if a low sodium diet is required. Now residents, if they prefer not to eat soup or hot dogs, are required to provide their own eggs as dinner is a reality. Often times there is no butter or bread. These items are especially missed as breakfast items. Bologna sandwiches as a meal? For the thousands of dollars they charge monthly, one would think the food would be plentiful, healthy and nutritious, sadly, no. Fresh fruit and vegetables are a scarce commodity. Staff is overworked which results in very high turnover. Residents with limited mobility often wait over an hour after calling for bathroom assistance. Temporary help is often used and many are untrained. I am not a disgruntled employee. I have a family friend who regrettably, resided here.

This place is so understaffed, poor food, it’s incredible that they are not shut down. Patients can wait as much as two hours for someone to come help them use the restroom. Waiting 45 minutes is pretty average. Often times, my mother would miss breakfast because no one would come get her ready in time for breakfast. Pitiful. The food - stir fry that has hot dogs in it as the protein?! True. Canned watery soup for supper is common in the winter. High turnover of staff and their is not enough staff to care for the people living there. There are very limited activities for residents and few entertainment activities. It’s a sad place to spend the end of your life.

Tender reflection could be a lot better but all they seem to be concerned about is money ; I see the owners responding but the responses are so fake it's not even funny. As for having someone as the front desk at all times, not true - their deforest location had no one at the front desk for months, they've also been open since August 2017 and have went through 3 administrators and nearly all the staff they began with, they gathered more residents than staff and were short staffed but refused to consider themselves short staffed and accused staff of just not being able to handle it instead - I've talked to [name removed] multiple times and out of the few times he was drunk.

The worst Assisted Living Facility . Under staffed, Administration lies to staff & Families. Caregivers try but not enough to go around.

They use their residents as a prop in their marketing, making it seem like its a great place with activities when the residents are getting sub par care. The quality of the facility (or lack there of) is a Great Concern of ours.

One of the worst places that I have ever seen. Dirty, the help is a big turnover because they are so short of staff. The staff is not the fault it is the management. that is bad.

My grandmother was here and I wouldn't allow them to care for my dog. Huge staff turn over, they do not follow family requests for dressing their residents appropriately (warm clothes for cold weather, undergarments, etcetera), they would not even cut my grandmothers food for her so she could eat! The bathrooms are filthy (feces on toilet seats and floors ), the workers do not respond to alarms in a timely manner (average wait is 15 minutes--what if the resident fell?!!!), soiled bandages and adult diapers are left out to breed bacteria--her room frequently smelled so bad I would gag upon entering. There were valuable items (purse, jewelry , keepsakes) [removed] from her room on multiple occasions. I would NEVER recommend this facility or any of the others owned by this organization. Please do not put your loved ones here--you will only be filled with regret.

A close relative of mine was a resident at Willowgreen in Caledonia, WI. In general, the Willowgreen facility is clean, it does not smell, and has an unfriendly staff. Appearances are important and Willowgreen ensures the first impressions are good. If you are at Willowgreen for a 30 minute visit or tour, you will miss much that is going on. The facility has three care givers on the first two shifts and two caregivers on one shift. One would expect that with three caregivers the residents would be given good care and have daily activities. This is not the case. One caregiver is devoted to meal preparation and cleanup. One caregiver is doing laundry, cleaning rooms or bathing residents. This leaves one caregiver to attend to over 20 residents in an expensive facility. Except for the caregiver on meal preparation duty, the other two caregivers assist in serving or feeding the residents at mealtimes. Since we live out of town our visits to my relative were three to four hours. We arrived just before the noon meal and ate in the dining room with the other residents either at my relative’s table or on nearby sofa. The dining room and living room were a combined open area. The meals served were not appetizing. One meal was Swedish meatballs with noodles and mashed potatoes. A resident at my relative’s table told us that the menu for that meal was prepared by a dietician. No vegetable or salad was served. On another occasion we asked a caregiver if the residents ever get a salad. The caregiver replied “sometimes”. An issue arose where the residents were not getting enough liquids. Instead of ensuring the residents had water throughout the day, the Willowgreen solution was to give the residents 12 oz. glass of ice water, in addition to juice and coffee served during lunch. Our observation, on three separate visits, was that the residents would take a few sips of water and then ignore it. So much for proper hydration. During one Sunday visit I was sitting in the living room/dining area. Another visitor brought her mother into the area and began playing the piano for her mother. This was midafternoon, and the scheduled activity was not taking place. Shortly after she began playing four other residents came into the area to listen, talk and share memories. The managers at the time of my relative’s stay at Willowgreen interacted with residents as little as possible. They would stay in their office with the door closed sending the message that they did not want to talk to the residents. They would appear at the noon meal to obverse the staff serving the meal but did not pitch in to help, so that the residents received a hot meal and not a lukewarm meal. In general, none of these facilities are good. If you can keep your loved one in their home by all means do so. No resident appeared happy at Willowgreen. Be sure to read the notices when you visit these facilities, especially their violations.