Ensign Group, Inc

Our experience with Brookdale at Willowbrook has been extremely positive. We have a loved one in both skilled nursing and assisted living. Both have been pleased with their healthcare, happy with the food, and impressed with the efficient, friendly staff. Check it out!

This is a gorgeous but mellow place with caring staff members. I had surgery and my needs were complex and the nursing team was able to make me feel safe and their expertise to hospital like procedures kept me worry free. I was discharged home with their outpatient therapy. Their therapy is top notch. The best therapy team you'll find anywhere. The therapy gym is clean. I toured upstairs too before being discharged. I toured a couple of model rooms and they are gorgeous. Some bigger than others but beautiful. Food is provided at the assisted living. It was very impressive to see that the therapy team work with the residents in the assisted living patients too. The breakdown was good and I knew when my wound doctor came and the infectious disease, they had pain management doctor coming in too. Therapy used dry needling to ease my pain. As i said my case was complex, they had a machine in therapy that helped me deal with incontinence. Thank you health care of Plano for a job well done

The best in Plano. Clean, no smell, therapy team is great. I do outpatient therapy here and I love it. They have alternative approach to pain management during therapy sessions.

They do very well. The staff is incredible and the food is first class. The staff is absolutely saints, I am telling you. I have seen them do very difficult things, and they do with a smile.

I think they are doing pretty well. They are very kind!

They do a very good job and I keep choosing them. They are the best and most caring.

So far they've been doing really well. They got my loved one up and walking, which took less time than I thought it would! They had me on a phone call yesterday, with the therapist and social worker, and they gave me updates, I really appreciated that.

My wife did well with their therapy services. She's made enough progress with them that she will be coming home soon. Everybody is really nice there and has been throughout her stay. She is happy to be there. I would definitely recommend them to a friend.

The staff is very attentive toward my loved one and they are doing a good job. I appreciate what they do.

Overall, it was pretty good! I'm pretty happy with the place! The exercise was good.

Everything was clean, helpful and happy to be there! Everyone was friendly and positive which helps immensely! The nurses went above and beyond making sure my loved one got what she needed. When she asked for something it was there in minutes!

The therapy has been very good. The staff have been there and have helped my loved one do what needs to be done. They are patient and understanding. A couple of the staff have gone above and beyond with my dad. It's clean. The meals for him, go up and down. He is a little on the picky side.

Everything is good! The staff is so friendly and helpful! The nurses are good.

My wife is getting better and everything is satisfactory. I have no problems so far. I am getting updated from my wife on her care.

I love Park View. They are A+ across the board.

My loved one likes the staff, they're very helpful. Every time she needs something they're there to help. She's really happy with the nurses and she talks a lot about her Physical Therapist. I've met him and he's wonderful. She likes that there is a menu and that it's ala carte. There have been a few breakfast items she hasn't been too crazy about but she's liked most everything. The communication is really good. I've already received a call from the Social Worker.

I have been in contact with people there and they are extraordinary. They take a lot of pressure off of things. My experience is with the nurses on the phone, they've been the absolute best. I know when my mother communicates with them, if she is in pain, they help her. They've been very accommodating. I'm out in another city, they've been very accommodating and reassuring. They've been very, very friendly and very helpful. When you are in another city, communication is all you have. If it's not clear and not open, that's when you worry and they've been helpful.

The personnel is very attentive and caring. The staff is very friendly. There was a staff member, especially, who gave great care and is attentive. The therapy has been fine but my loved one did not get physical therapy on the weekend. I did not think that much of the meals, they were presented unattractively but today was better. There was a nurse who was exceptional!

It has been pretty good! The CNAs are excellent. I have a great rapport with the director of admissions. Some of the nursing staff are really great, some need some improvement in terms of handling things. It's pretty clean. It's hard to maintain perfection on the cleaning. Sometimes the garbage in the bathrooms can be changed more often and commodes cleaned more often. My grandmother is a picky eater but what I've seen, the portions and the food is pretty adequate. With me, the communication varies from person to person, but overall it's good.

It seemed fine so far. They all seem great. The social worker is just really great about coordinating and keeping me informed. They have been fantastic with communication. My loved one likes some meals more than others.