Enriched Senior Living

My daughter-in-law and two granddaughters visited two other communities and they all agree that Pacifica @ NewForest Estates was the right choice for me and it was! I have made so many new friends and the staff is very helpful. I feel safe here. There are a lot of activities to choose from. My favorite is exercises. I have lived at NewForest Estates three wonderful years and counting!

My husband and I started out together at Independent living. When the time came and he needed more help he was moved to assisted living where he continue to receive excellent care. I have been Pacifica @ NewForest Estates for ten years. I enjoy my friends and the activity programs provided for us. I feel safe and happy here. Housekeeping does a great job with my apartment.

A place for Mom helped me move here and I love my apartment, 3 and a half years later I still love it. I think the staff are great and the 3 meals a day really sold me . All the extras we get are beautiful. I really feel this is my home. I don't have any family here but I told Randy that if I needed to move in assisted living I would like to move here nowhere else.

So far it's going pretty good. It's clean, but they have a lot of construction going on right now. The staff is very pleasant and very helpful. They have certain windows of time for meals, by the end of that window, the food will be a little cold. There is always something to do. I am really happy with it.

I just visited my sister and she told me that last week they served them octopus for lunch!!! She was disgusted!! Everyone in dinning area did not like it or ate it! Please report that! She basically does not like the food except breakfast!

They make strong efforts to keep the entire campus peaceful. There is longevity and consistency in senior onsite staff/management. The facility has private bathrooms and kitchenettes. Few enough residents that staff builds relationship with residents and small staff means staff has deeper relationships and good rapport.

I wish they had an ice machine in memory care vs them having to get it from the main building and it would be nice if they had a way to control temperature in the rooms

Some staff are not well trained or experienced. Administrators did not follow through with commitments after my mother passed and we moved out. I would recommend this facility as long as it is right for the individuals needs. The staff are really nice.

Likes - Room size, Storage in the rooms, Accessibility from our home, Some caregivers genuinely care, Activities and Holidays include family events Needs improvement - Communication between administrators and families why rates increased well over the normal 2% annual average to over 7%. Quality of food - need more fresh foods & less packaged foods like fruit & vegetables and backup food choices if the resident doesn't like the planned meal .Pay the caregivers more instead of the administrators . Clean the rooms regularly without the resident having to ask

The staff is accommodating and the tenants are friendly. The van being down was a slight inconvenience. Yes, we would recommend this community to other families.

Very costly but hopefully in line with other such facilities. Smaller number of residents is good. Be helpful for staff to identify themselves when we call. We were attracted to them because of the room availability and location relatively close to family. I would recommend to others.

[name removed] at the front desk is fantastic and has an amazing, helpful attitude. [name removed] has been a good communicator. The facility is extremely clean and smells good at all times.

There are a couple of CNA that have taken great care of dad. A new administrator was hired in October and everything changed. The current administer is does not really care about clients. She is manipulative and tends to shade the truth.

From our first tour visit through family member's current residency, everyone at Graceland is caring and kind, very responsive to requests & questions from family members/resident. The general areas are kept tidy and odor-free (e.g., accidental spills are attended to quickly). Individual room housekeeping gets daily basic attention (e.g. trash removal) but the monthly detailed room clean-up is lacking due to short staff headcount. Everyone ~ from Administrative level through the day-to-day staff ~ at Graceland shows compassion and care to all. Quality of care. >> some days a 4, other days a 2. it depends on staff number for the day and the number of incidents needing prompt attention. Overall, the menu is bland; lacks fresh vegetables and appealing flavors. There are daily offerings but family member does not participate. There are no off-site offerings. After visiting a dozen assisted living facilities, Graceland was chosen as a good fit for my family member due to its location, homey atmosphere, friendly-caring staff. Cost is average to several other facilities in the area.

Very positive! It's a friendly place and well run. Highly recommended! We picked this community because of the affordability.

Sometimes, the maid skimps on cleaning the shower. Many times, eggs, bacon, sausage, or Canadian bacon not included for breakfast. Only protein served is yogurt. There were supposed to be movie nights once a week, but that hasn't happened. The shuttle won't take [name removed] to the nearby Gold's Gym. The shuttle isn't always working. We feel it's a good value for the cost, but we still don't like the fact that breakfast served there is not that nutritious or good for residents with blood sugar problems. [name removed] has a medicine that affects her blood sugar. The breakfast there has too many carbs. On the positive side, we got my friend [name removed] to move to New Forest Haven in [date removed]. He likes it and has another friend there [name removed] who also moved there recently. Yes, We recommended New Forest Haven to [name removed], and he moved there. His friend [name removed] heard about [name removed] recommendation, and she moved there.

They are very good with the residents and are very understanding. They treat the residents with respect and are very caring. They could also make some improvements on the food.

My mom's overall experience at New Forest Haven Assisted Living has been good. [Name removed] is an outstanding and caring Director. The CNAs and other staff are good to great. I have found the Assisted Living building to be well cared for, comfortable and clean. Everyone has been welcoming and friendly. The food is just okay, but I think New Forest Haven is aware of this. My mom's studio apartment is nice and the level of care has been refreshing. New Forest worked to create a plan that was affordable.

This really is a great place for my mom. Things happened very abrubtly in her situation and Provident helped us tremendously in our time of need. Staff is very friendly, helpful and attentive. Facility is large yet private, very open and clean. Highly recommended

It's a very nice facility and the staff is nice and helpful. It's close to home.