CHG Senior Living, LLC

For memory care needs, I would highly recommend Chisholm Trail Estates. The staff, activities, and pricing all stand out to me. The staff are attentive, and encourage my loved one to participate in the activities that are available. There are enough activities to keep my loved one busy. My loved one is content, and this makes me happy.

The food is excellent and the organization is top notch. They all go out of there way to make sure your loved one feels welcome and not abandoned. They are professional and on top of their game. On more than one occasion they have taken extra measures to help or come to the rescue of my 93 year old mother. Everyone has an inflated title but they all seem to want to live up to the titles by exhibiting autonomy and professionalism in discharging there duties with kindness and authority....a necessary but essential pairing often very difficult to balance. Transitions are rough for anyone but the programs and outings and games all tend to keep the place a happy place to be in spite of the circumstances. My Mother needs help keeping track of her meds. They take care of everything from refills to administration. Of the literal hundreds of available activities I could only wish for one additional thing. Maybe a class on managing your smart phone. I know even I could use that. Mom was able to keep her little Shitzu who gives her great comfort and the courtyard is a great place to let her run around because it's a large manicured enclosure.

A great place for someone who thought they did not want to leave their home. Mom has found caring people, not only in the staff but also the other residents at Trinity Oaks....a very close knit family.

The first time we visited, my mother got back in the car and said, "I think this is the place I want to be." We had visited several others and still visited a couple of other places. But this was the place she chose. Reasons: - The food is amazing...and, yes, we tried it out at our second visit on the spur of the moment. - There are usually people walking around, sitting in available places all over the place....visiting! - The staff is very friendly, nice, and accommodating. If one doesn't know something, they'll find out. - Visitors are welcome whenever - all the time! - They are willing to take residents just about anywhere they need...doctors, hair appt., to eat lunch out, shopping, even appts in the Medical Center! - They recognize family members of residents. - There, of course, are numerous scheduled activities. And some residents get together for other visiting. - There are activities to which families are welcome. - They actually practice fire drills. - Worship services are available most days. Our only complaint is that only Baptist services are available. My mother tried it once or trice, but she just wasn't comfortable with the delivery of the message/service. I think she'd be more comfortable with a Lutheran, Presbyterian, Episcopalian or, especially Methodist service, as she is a lifelong Methodist. Maybe something casual later morning or afternoon sometimes during the week a couple of times a month. There are several congregations near that might come. It would be nice if they could accommodate non Baptist residents. Better, it would be nice if she could ride with someone who can drive to church, but have heard it's not allowed. (don't know for sure) - She hasn't been living there quite 3 months, but seems to be enjoying herself, eating well, and meeting new people. - I don't worry so much about her although she is much farther from me than before. - The cost is certainly reasonable. - She doesn't need as much assistance as many, but what she needs, she can usually get. Sometimes its hard for her to get info from the nurse on staff, I guess because she's better off than some others. But we're finding I can touch base with the nurse to get a response. Nothing has been refused, just a bit slow. All in all this has been a good fit for my mother!

This is a smaller facility and when I toured, it was great. I really like that the bedroom, kitchen, and sitting area were all separated. The other thing I liked is that they didn’t segregate the residents. Your neighbor might be someone from independent living or assisted living. The facility itself was awesome and it looked brand new. They had a great dining room and a nice outdoor area in the back.

The staff are very caring and friendly

My parents were only at this community for just over 2 weeks and they loved it. I am hoping they will return to this community once my dad is released from the hospital. I have tried the food and I like it. I like the staff and what they provide. When I have been there they always ask how my parents are doing. I would recommend this community.

We chose Chisholm Trail Estates because of the cost and location. They are friendly, attentive and responsive staff that proactively communicates situations and progress of loved ones.

Overall, it is a great community with an outstanding and caring staff. We had some initial problems with my sister when she first moved in and everyone pitched in to help us through them even though they had nothing to do with Trinity. At this point I really can't think of anything in particular I would want improvement in. My sister is happy and becoming involved with the activities and community and most importantly she is in a safe and caring place.

The cleanliness and the aesthetics of the community right when you walked in stood out to us - it did not feel like you were walking into a nursing home at all. We also really liked that even though our loved one is a dementia resident, they wanted to start him our in assisted living to still give him that chance of independence for some time. The staff members really did a good job taking care of him and based on the experience we would absolutely recommend this community to other families.

This was an okay community. They wouldn't take my loved one due to prior medical notes. I felt it was more of a sales pitch by the community for occupancy. Basic needs are meet for the resident.

My sister has been a resident for 4months. I visit her 2-3 times a week. I have always observed that the caregivers treat the residents with kindness and respect. This facility does not have all the “bells and whistles “- ( no pool, for example) but the culture of caring is evident and for me, that is very valuable. Always clean, pleasant though not fancy.

My mother moved in a few months ago and we have been very pleased. It took her sometime to adjust but the staff made it extremely easy. The staff are so pleasant and truly care about their jobs.

We chose Trinity Shores because it resembles apartment style living. The facility is very clean, open and bright. The convenience was also a big factor for us because it is close to where I work. They prepare a menu monthly for the residents and the meals are chef prepared. It is served restaurant style and they have multiple choices to choose from and then the meal is brought to them. The only reason for giving 4's was because some things are shut down due to covid such as the weekly trips to grocery shop and things like that. They are starting that back up again soon. Overall they have been extremely helpful and friendly to my mom.

They do have a good attitude to work with. It's a really good fit for certain elderly population. Old ladies that love bingo will fit in great. It would not be a good fit for someone who wants more than just bingo and maybe bridge instead. Overall, I think it is a good place.

I would encourage you to check out the community and see if it is the right for you or your loved one. The community has no smell to it. There are lots of food options for the residents to choose from. The internet service is our only complaint and hasn't been upgraded since they built the building.

My loved one has a bit of a problem with the meals. She complains that they plan a lot of sandwiches. Also, they don't wear hairnets or gloves, and she's found a hair in her food. She tells me that the staff just come in to the apartment. They knock but don't wait for you to answer. They just use their key and come in. She's had trouble a few times getting answers back when she calls to get something done. I like that they send me a monthly email with a calendar of events, and I feel like they do a good job of keeping me up-to-date with what's going on over there. But my loved one says they don't keep the residents informed well enough. When I've gone over there, they've been helpful and answered any questions I have. It's been clean. The apartments are nice and big, and my loved one has a washer and dryer in the unit. They have pull strings inside if you need assistance or have a fall. When my loved one used hers, they came right away and called me as well.

We chose Trinity Hills of Knoxville because it just worked out perfectly and everything fell into place at the right time. The room sizes here are plenty of big for one person. I really do not have anything negative at all to say about them, I think it is a really good facility and I would recommend them to others.

Very nice facility. Friendly support staff. Staff keeps me informed of any status changes with my mom and dad. Dealing with Covid-19 has been a challenge but Trinity Hills is doing a great job.

This is a good place and the staff is good. They have changed the director this year and that has helped. I am happy that my mom is there. Room sizes are good, and the food has been worse than normal due to covid. They are getting food in their rooms and sometimes it can be cold. I would recommend this facility to others.