Certus Senior Living

We chose CERTUS at Waterford Lakes because of the convenient location of the facility, everyone was very friendly and accommodating, and they also at the time had some compelling incentives. It has been a good experience so far and I would recommend them to others who are looking.

What sticks out most to us about CERTUS is the friendliness of the staff members. They are always available and willing to talk and answer any questions. They even send pictures of my husband when he is doing activates. He really enjoys the food as well. I would highly recommend to other families.

Our tour at Certus was really good. The facility was very nice. But it was geared more toward memory care and people who were a little more advanced in their aging journey than my dad was ready for.

We like the size of the community it is nothing to big or to small and the staff have been very attentive to the residents and keep up great communication. Our loved one seems to enjoy the meals and there are several activities for the residents to partake in.

Thank you for taking such great care of my brother. Great stuff. Great Leadership.

CERTUS is a wonderful place and it was a perfect fit for my grandpa. We chose this facility at the time because we were in a time crunch to get him into somewhere and this ended up being better than the previous facility that he was in. We really like the way they handled things with covid, it was a lot less stressful for my grandpa. I would tell others that they take into account and the whole person and I would highly recommend to others looking.

We chose CERTUS because it is really local and it is a smaller community so it is not like she could get lost. The room sizes are very nice and spacious. They always post pictures of activities and they are always keeping the residents busy. They have a caretaker that comes once a week, but I would tell others to make sure to follow up with your family doctor. Overall, I would recommend them.

We chose Certus because it was a brand new facility and there is a lot of space to walk around which is great because she loves to walk. It is almost like staying in a 5 star hotel and not institutional. They have amazing amenities such as a library, a salon where you can get mani/pedis, dining rooms, etc.

There are a lot of wonderful things about CERTUS, and it would take me way too long to explain everything. I love the facility, it's beautiful, it's beyond anything what people would expect. Most importantly, beyond the surface, the people at CERTUS are absolutely wonderful. They treat my mother like their own mother. It's surpassed anything I could have ever expected and it's a pleasure knowing that she has this type of care and I just can't say enough about how I pleased I am with her care here.

So far so good! My wife was living at another community that I won't name and we were deeply unhappy. After CERTUS opened up, we loved what we could see and that they are designed just for dementia and Alzheimer's. Since moving in, my wife is doing as well as can be considering she has Alzheimer's. We are very happy with the staff and care she receives.

We're so happy mom lives here. She never wanted to leave her home - that she lived in for over 40 years - so it was a difficult decision for her children to make. We couldn't be happier with her care and the whole package.

When you are looking for memory care, a lot of places tell you that they specialize in it and that is not the case. CERTUS truly specialize in that type of care, everything is catered to the residents and they are always doing studies to make things better for them. If you have loved one who needs memory care, this is the place to go, it is the best that I have seen.

We are very satisfied with our experience with CERTUS. I have found them to be sensitive, helpful, and caring. I feel good about my mom being in their care and I would recommend to other families looking.

I think this is a great community. My loved one is happy here. I think this is a good place for my loved one as well. Recently there has been a breakdown in communication with the community and the family. Overall I am still impressed with the staff and the community.

Overall experience was great - understanding how sensitive and emotional this is/was to us; the information provided; the tour; not rushed or pressured into making a decision; introduced us to staff; walked around with my mom giving her a personal tour & invited her to join in on the activities while I visited with the executive director; very clean; secured; accommodating to my tight schedule; and so much more. I've visited this community months prior to the Dad's passing and was pleased & impressed. As they say, "first impressions....". Six months later when I called again, they remembered that I may be calling for my mom when my Dad passed. Without mentioning my Dad had passed, after greeting me, they gave me their condolences. Touched my heart.

It's a tuff business! There were some issues with the amount of paperwork. All business is having help issues and turn over. It's always the sales pitch to get the beds filled. Over all everything went well. There probably wouldn't have been a better place. Plus it was a good size. She had several falls. There is always room for improvement.

My family and loved one had a good experience with Certus. The community is small and this was one of the reasons we choose Certus for our loved one. The staff have been great with every concern from the family and our loved one. Overall, this is a community we would recommend to others.

It's a good place. It's a memory care facility. It's easy to get to, and very close. The staff is very friendly. The food is good. They offer soup, an entree, and dessert. It's nice and balanced. My loved one gets a lot of attention. Everyone has been great. The place is very beautiful, it does not look like assisted living. They have a lot of memory activities daily, and my loved one goes to most of them.

Some of my loved ones things have turned up missing, and they are not always well shaved. We picked this community because, one community was unacceptable, and the other was ok but had too many add-on which would raise the cost per month. In speaking with Certus I felt it was the best solution overall and I still feel that way even with all the issues I mentioned before. Communication with families needs to improve.

I believe this is a beautiful community. They take great care in training their staff. It can be a difficult transition for the family and the loved one in moving into the community. They are good at supporting the family and our loved one during this transition. The community was able to assist us when things have popped up and handled it very well. It has been a good experience for us overall. Medication management is able to be handled by the community for our loved one. The community is able to be completly secure for the residents to roam the hallways. There is even a secured courtyard for my loved one to get fresh air. There are lots of activities for the residents to partake in. All the meals, housekeeping, linen changes, laundry, utilities, and the room are included in the monthly price. My loved one enjoys the food. The community does keep track to make sure the residents get the needed calories each day.