Cardinal Senior Management

We toured with Oak Leaf Manor North and it was just ok, we noticed that it seemed to be very crowded and it also smelled. Those were the main reasons we did not choose that facility.

Our experience with our loved one has been good, but you need to make sure to communicate with the staff on a regular basis. The staff communication with the family hasn't been very good. The community recently changed administrators, and there was no communication towards the families with this information. The care has been good and I feel it could be better. However, my loved one seems to be in good hands and is in good spirits. Some of the activities that are available are movie nights, music, bingo, games, and more for the residents to choose from. The community tries to engage the residents by bringing them out to the common area to watch the activities. There is a good variety of food and the dietary options are good as well.

The community is friendly and clean. They have a lot of activities available for those residents that would like to participate in them. Everybody here is great. The staff answer questions quickly. If there are any concerns they address them quickly.

We chose Oak Leaf Manor because when I got there it was the only place that smelled nice and refreshing. Other places I walked into had a bad stench of urine. They are a very clean facility. The room sizes I feel as though are very good. He was in the dementia unit and he did not have to share a room with anybody which is something I liked about this facility. They were always on top of it when I called, especially during COVID when I was not able to go see him. I cannot say enough good thing about the facility, the staff members were very caring with their residents. I will say that some of the younger staff members might need some more education on how to handle residents. My overall experience here was very good.

Absolutely beautiful. Clean, light, bright, and very well decorated. I'm giving a 4 only be cause I didn't see or taste the food. If it is even half as good as the building looked it's probably fantastic. I will say that the daily options looked great!

They are very respectful of my mother.

My mom is doing very well and it's a very nice community. They have done very well to get her acclimated and comfortable since moving in. I like the staff and it seems that she likes the food. She part of the memory care.

They are doing a good job at this point. There are no real concerns, so far. It's clean and the staff is friendly. I don't have any complaints about food or anything like that. It's working out pretty well so far.

I picked this facility because the residents here fit our style. The staff here and the level of care they give my Wife is good. They really treat her well and they do the best they can with what they have. The building itself is very well kept and clean. For activities, they take residents on field trips, bingo games, and worship services. The only reason why they are getting a 3 is for their communication. I have asked them a lot of questions and the communication back and forth isn’t as good as what I would have liked it to be. I would recommend this community to other families.

1. Overall experience was a 2. They were constantly understaffed and my mother was ignored most of the day. There was poor communication between the shifts. the cleanliness was good. One staff member (RN) was very friendly. Others didn't speak to me at all. They also didn't engage any residents at all unless it was to deliver food from the kitchen to the table. Quality of care was not what I had hoped for. I was desperate for a short term placement for my mother so I had no choice but I wouldn't leave her there again for long term care. Meals were fine. Weekly events were fine but daily activities were non existent. My mother just sat there with nothing to do. Value for the cost was not acceptable. The cost of dementia care is high for a reason. It's exhausting work. However, for the money that was paid, I expected more attention would be paid to the residents. I was grateful for the last minute ability to place her there but greatly disappointed in the service provided. I am extremely grateful for A Place for Mom for helping me find a residence at Oak Leaf Manor for my mother in such an emergency situation.

The staff members were friendly, it was a good value but you were not getting anything for it. We feel that our loved one did not receive the care and attention that she needed. We understand covid had an impact but it was not living up to our expectations that they had offered.

Dementia resident left the facility and was gone for hours and no immediate notification was made to the family. Pedicure was neglected for so long that the resident was no longer able to walk - facility's response was to deem the resident "non-ambulatory". Caregiver was diagnosed with Covid and passed it to several residents yet no notification was made to the family. Resident spent several days suffering from a fever, during a pandemic, no Covid test was issued and no notification was made to the family. When the facility was questioned about any of these incidents, their response was to stop returning phone calls to the family. Facility is beautiful and staff present themselves as friendly and caring but the reality is that they are more concerned with hiding their mistakes and irresponsibility than the well-being of the residents.