Cappella Living Solutions

My mother was here for about 4 months. Care depends on the caregiver who finally answers the call button. Some caregivers have education, experience and care, offering excellent service. Most caregivers have little to no training or experience. One caregiver asked what DNR meant on my mom's bracelet. Wearing gloves for the caregivers seemed optional when assisting with personal hygiene. Medicine, personal hygiene items ordered and delivered through hospice were often missing. My mother waited for over an hour and no one answered her call button. She fell out of her chair trying to get to her wheel chair. No one from Sunny Vista called any of the family to let us know and when we brought it to their attention, the administration went mute. No apology and then it happened a second time! Meal service was a long drawn out ordeal. Ordering could take 10 - 20 minutes, then usually 20-30 minutes to receive the meal. In the months my mother was there, it seemed the dining staff was in great flux. Actually caregiver turnover was very high, always new staff. Seems top heavy in administrative staff who wander around the lobby and dining room but have little to do with residents.

We picked the community, as we had friends who had their loved ones here and we decided to move our loved ones in. We asked about residents rules and if anything will cause the resident to be asked to leave, or if a resident gets too belligerent. The community assured us that they had experience with memory care needs. There were nurses and caregivers on staff to care for the residents. Over the last year, the family arranged there were a lot more caregivers going into my loved one's room. There was only one nurse on staff for the entire community and was hard to identify. The caregivers was always changing for our loved ones, and this caused some confusion. There were no nurses that we could find. The food had gone downhill and became dreadful. It was very hard to get straights answers about how our loved ones were doing by the caregivers and staff. There was a change of service model by the administration or higher up from this level. There was no care like the community promised in the beginning. The administrator was rude to work with, and decided to pass the family off because they didn't want to work with us and the concerns towards the end of my loved one's stay here. We ended up moving our loved ones out of the community after the experience went downhill for us.

I have a family member in here now. I will not mention any names here. When we first check out Legacy Commons they were supper nice and friendly. Right off I told my family I got a vibe from the head lady there an my vibes was right. Now that my family member is in there certain members of the family get treated without any respect. They are the most unfriendly staff ever. It breaks my heart every time we go in there because we get watch and followed. We were told our visit should me 30min. This should never happen. What kind of place are they running. I so wish to take my love one out of there but its not my choice. Someone needs to talk with there head lady and some of there staff. They should be nice to everyone that comes in there. I so wonder if that's how they are treating my love in there. This is coming from someone that cares. Sorry but someone needs to know and get on top of this.