Burgess-Miller Ventures

Too small for 2 people.

Director and nursing superv are great. Other staff mostly great. Response time is bad. Understaffed and overworked. My 96 yr old mother fell and pushed button for help. It was a long time before help arrived. We've had many problems in the past 6 mos and I'm looking for a new placement for her. The food is bad. Menu items are very often not what is served. Cheap food but high monthly rent.

We took my dad here for respite care while we went out of town, and it was a terrible experience. We communicated my father's needs to the administrators but they apparently did not pass along the information to their staff. When they performed his evaluation, they hardly talked to him and barely evaluated his movement so they rated him at a lower level of care than he needed. His direct care staff were rude and unsympathetic, and he felt they did not like him and he felt they were angry at him for needing help. I ended up having to cut my trip short to come home and manage his care until we could get him back home. When I tried to talk to the staff about him, they each stated "he just needs to get used to us", in my opinion the mentality should have been the other way around. We had high hopes for this place as it came highly recommended by A Place For Mom but it was AWFUL.

They can’t keep up with medication failed to give on time. And then gave it to them too soon. So there for they overdosed them. And had to go to hospital to try and save her life. I would not ever put a loved one in this place.

If I could give it -0 stars I would! They had roaches roaming the halls! Mice cooking the meals! And bats flying around in the upstairs! The rooms have bed bugs the carpet is old and stained! I heard the OWNER yelling at another resident calling her names!!! I was appalled! They were understaffed! Had nurses passing out medications with NO MEDICAL BACKGROUND! These are NOT CNA OR STNAS OR RNS OR LPNS! Just regular people! Over priced and NOT worth a penny! Beautiful land but that is all! No activities no schedule! I feel terrible for the ones living there!

I liked Wickshire Poland on the tour. I went though all this paperwork to get my loved one moved in. I told them everything that was wrong with her. They evaluated her themselves, and they said they could take her. Then, when it came time to move her in, they said they couldn't take her because she had a wound on her leg that they had known about right from the start.

I had placed my mother here and a couple weeks after she moved in the place was sold. The staff is rude and not professional. I had hoped that when Brookdale took over being they seemed like a good corporation things improved and they didn't. They kept the same staffing and same practices. I immediately moved her into another community but that was a few years ago maybe things have gotten better there.