Burgess-Miller Ventures

The staff have gone above and beyond in helping my dad. They sit with him and listen to his stories and seem to really care about him.

We chose Wickshire Deer Park because they accepted medicaid and are only 1 of 2 in Cincinnati they went through the extra steps to get covered. The staff have been awesome and are very pleasant to work with. They all know her by name and she has improved since being here. The value for the money is great especially for the quality of care that she is getting, you can tell they truly care. I would definitely recommend them to others who are looking.

We chose Wickshire Fairborn because my mother in law on her first visit liked this one the most out of the ones that we looked into. The apartment sizes here are quite spacious. I think that they could improve on the variety of foods served, they only have 1 choice for meals and they do not gear their menu to special dietary needs. She has been in and out of the hospital and no one ever calls me to check in on her. It is a nice facility but I feel like they could improve on their customer service skills.

Due to the covid restrictions our family could not really get passed the front doors to get to see the inside of the community. When it came to the meals sometimes they were okay, but they always seemed to be very accommodating to our loved ones dietary needs.

I like the individual attention that they give to mom. The communication has improved since the turnover. They are looking to improve the food. It is clean. They are open to families being involved. They are very accommodating.

Overall our experience with Brookdale Springfield has been a good one. It's a nice looking place, and the staff is friendly and helpful. We're satisfied with our choice!

We toured this community when we were looking into care options for our loved one. I thought everything here looked very nice, and all of the staff we spoke with seemed friendly. However this place looked aimed at a more independent crowd than what would have been comfortable for my loved one.

The staff here have been really great. They're always very friendly, and happy to answer any questions or concerns you might have. They keep the place very clean. They were able to work with us on the rent for the first few months while we got my loved ones finances in order, which I really appreciated. I feel like the care could be a bit better here, I'd like it if they would look in on my loved one a bit more often, and give him reminders to put on clean clothes, etc.

Grand Court was very pleasant. Met with director and found her to be very pleasant and knowledgeable. Will definately consider it

Our family had an in person tour and the tour was fine but it being two-stories we just did not think that was going to work out

Our biggest issue has been with the billing. They are short staffed (like everyone else) and that is affecting all of the other areas, especially the quality of care. The staff members have all been very friendly.

We toured at Springfield Assisted Living and really liked it. The community felt roomy, the apartments were spacious, and I really liked that they had a kitchenette inside. I really appreciate being able to cook my own meals.

My 86 year old Mom, with mild dementia and heart issues, spent 12 excellent days recently at the Grand Court, providing me an opportunity to focus on work and get some rest too (I am full time caregiver). The staff, especially the nursing staff, was excellent. They care about their residents ... and ... that caring showed! The food was good, as per my Mom, but not always as warm as it should have been when served. However, when Mom mentioned that to the staff, they were very quick to remedy the issue. Hence, the staff was responsive to making things right when something wasn't right. Again, that caring attitude showed during Mom's entire stay. Also, during her stay there was personnel turnover with the activities director. But the rest of the staff pulled together to try to conduct activities and keep residents as engaged as they chose to be. Bottom line, my Mom enjoyed her stay at the Grand Court and she will return to the GC for another period(s) of respite care in the Fall. Mom says she would not want to be any other place. I agree.

It is a great value for an individual who doesn't need a lot of extra help. The facility needs some updating to give a better impression to potential residents. There seems to be high staff turnover but those who are dedicated to the facility are very good at what they do, and are kind and friendly. Mom has been out on several activities and had a good time, and I am happy with their transportation services. She takes advantage of the facility's transportation to appointments.

My mom has been a resident of Poland Village for over a year now. In the past 6 months, it has become a daily source of complaint. First, I will talk about what is wonderful: *The Activities staff (enrichment) is outstanding they daily go above and beyond. Second to the Residents, the Activities staff is the crowning jewel of Poland Village. *Allowing the Residents to have a pet if they are well trained and behaved. *Nicely decorated and home-like feel. Nice size rooms available. RECENT CONCERNS: *Several times a week waiting 2-3 hrs or more for help in the morning. Not enough aides to help. *The food has gotten worse, and many residents are complaining about portion size and not enough protein/meat- too many sandwiches. *Not getting showers when promised, often the water is not hot. The cook has showered mom twice because she had gone over a week without one. *Med nurses told that have to give the Bed-time meds early so they can leave by 7:30pm. * Management is aware. No response.

It has a lovely atmosphere and the staff is friendly, but I felt stretched thin. Response to calls for help were longer than I would have thought. Granted there are other residents and not every call can be met immediately. However if staffing was adequate the response time would be better. Beware the billing department (outsourced) Numerous errors on the statements and usually not in our favor. Food is always a factor. No better or worse than other facilities. They do have numerous activities planned and outings. Better for residents that are more mobile. They were kind and thoughtful while my parent was there.

Mom has discovered that she had been to victim of theft 2 times and there had been high employee turnover rate. Not enough people on staff at times to make us feel like someone will be there to help in an emergency. She loves the most of the other residents and staff. She does not like management excuses and cut backs.

My loved one's care at Wickshire Deer Park has brought peace of mind. I don't feel the need to frequently check on his wellbeing, I know he is well cared for.

We would still choose to take our loved one to Springfield Assisted Living because they are frankly the only ones in the area that have their own back porch and small yard. It just seems a lot more like an apartment or a home then most assisted living facilities. The food is really bad, but we buy a lot of groceries to help compensate.

We found the staff to be quite nice and friendly. Unfortunately, when needed the most, we did not find the provided nursing care to be acceptable. Prescription management & evaluations of residents when behavioral changes are noticed.