Buckner Retirement Services

My mother only just moved in but she's doing great. The people are friendly. Buckner has been around for a while. I think it's based on more of a ministry. I think it started as an orphanage back in Dallas so it probably has other things helping it moving along.

Total redo of the property. Saw example of the new apartments on villas. Liked the idea of 3 levels of care in one place.

They are just super but my mom didn't go there. Their assisted living was on the small side. They only had about 38 in assisted living so you would get a whole lot more personal attention. Mother's favorite doctor is the medical director there so that's what she liked about it. Plus it's new but mother didn't care for the location. It's two blocks off I35 so the location is not desirable but that's mainly the only negative. When you're there and you're living there you have a different perspective. The people that we know living there really like it.

Facility and apartments are great….Residents are phenomenal…..service staff is great and now the Bad…..the 14-16% increase in one year of the monthly fee is catastrophic…. Either there was initial bad planning or inferior executive management….. I suspect the last…..an increase of [amount removed]k per year for many people who are on fixed income is a slap in the face for those any who paid much of their life savings to purchase an apartment…. There are many that are now considering moving to alternative housing.

Chaplain [name removed] excellent, needs more help here. Lake here needs cleaning. We love it here but needs some improving. Food is so so, could improve the menu.

Lots of blow, but no show. Food leaves lots to be desired. Keeps wasting money. "Claims to be not for profit," buts pends enough they can't make a profit (Waste.) Promises services they do not provide.

it is not rocket science, if the glass is empty fill it up. want staff - not friends transportation rate 5 stars- food 2 stars

Very clean, but a bit too quiet and sterile.

I toured with Bucker Villas and none of the employees acknowledged me or my father. We also did not see any residents out and about in the common areas, so we did not choose this facility.

Buckner does independent living very well. While the AL is small. a plus, it is short staffed. 1 aide for 25+ residents each shift and 1 med aide. No variety of activities and residents are pretty much left on their own with how to spend their day. The vibe you get is "dead." A word of warning- if your loved one ever expresses dissatisfaction or turns down help from aides, they will not help them/try to find out why they are refusing assistance or do any type of problem solving. Aides are not trained to work or problem solve with residents when issues arise. The AL manager turnover has been terrible since 2020 before the pandemic began: 3 AL directors left. Residents and their families received no communication about each hire or departure. Buckner has a lot to improve on in communication & the food. Residents in AL hate the food and it just gets worse with mostly sandwiches as main meals. Enjoy their independent living, but look elsewhere when you need more care. More choices exist.

I was very disappointed with how the rooms looked, they needed A LOT of updating. The guy who we spoke with here was not personable at all, it was just overall not a good experience. There was an incident on the news not long ago about this facility too. If I knew then what I know now, I would just keep my loved one at home.

We did not have the best tour experience. When we showed up they were not expecting us and asking why we were there. The tour was thorough, I just did not like what I saw. It seemed cold and sterile. It seems like a place that is more geared towards younger more active adults. It requires a lot of walking.

My loved one was there for rehab. She could walk when she arrived at BPP, but she could not stand or walk when leaving the facility after several weeks. She had sores on her legs (I have photos) when we picked her up today. Nothing was said about them to us. I was very disappointed with the harsh way she was talked to. It made me wonder how they treated her when we weren’t there. I could not get her away from there fast enough! These are all things I saw or heard with my own eyes and ears.

The facility is beautiful! But the care is severely lacking. If your loved one has more than 2-3 meds, hire your own CNA to stay with them. During the 3 1/2 weeks Mom was there, her meds were NEVER given correctly. If your loved one needs help getting to/from the restroom, I hope you followed the advice above. Forget the instructions to call the nurses desk if no one answers a call button within 5 minutes. That phone was NEVER answered. It was DAYS before they offered to assist Mom with a shower. There is ZERO continuity of care. Most of the med techs & CNA’s are “agency” personnel, not employees of Ventana. Many commented that they wouldn’t come back. [name removed], Asst Directors of Nursing, is one of the least caring, least professional people I have ever met. Anytime we asked for help, her attitude was awful! I know the staff of SNF’s are overwhelmed, overworked, & do a job that many would run from. However, facilities must be held accountable & provide an adequate level of care.