Abode Care Group

A&B is a very serviceable family-run community. Competitively priced all inclusive. [Name removed] was charming and a passionate advocate. The tour revealed a very warm and welcoming staff and residents. The facility itself could do with a bit more renovation and upgrades. This fact has me putting Above&Beyond in teh Pass column.

My brother and I took a tour with the director yesterday. This place has Wanderguard outside of a dementia unit.

We were not impressed with my tour of this community. From what I saw the community was not very clean. They could do a better job with the cleanliness around the facility. We felt this was more like a family ran business, and the staff wore many different hats. Everyone was friendly to my family, and I. This was not the right fit for my parents, and their needs.

When I toured here, I was running a little late but they were very nice about it. I don't care for the neighborhood environment that the facility is in. There is a factory/office across the street with a parking lot full of vans/trucks. The facility itself is beautiful from the outside. The common area has a beautiful view of the courtyard. There are birds, bird feeders. fountains, ponds, places to sit in the shade and in the sun. It was a lovely setting. I was annoyed by the gentleman that interviewed me, wanting to know the other places I had toured, and calling my husband Dad. He never asked me a thing about what my loved one was like or his hobbies or anything, but kept trying to tell me how much they cared. It felt really sleazy, and like it was about the money. The activity room had a window and I peeked in but he never offered to go into the room. I asked if I could see a private room and a shared room, and he reluctantly showed them to me - "I guess I could show you a room if you really want to see one". He did not show me Memory Care rooms. They were assisted living rooms but he said they are exactly like the Memory Care rooms. I liked the fact that we could have a sleigh bed and matching side table and not a hospital bed, "anything you want to make it like home", and the views from the windows were beautiful, they were on the woods side of the building. I would have liked to have seen biographies outside the residents' rooms telling a little about them. So overall, it was not a good experience. The place has some lovely aspects - dining rooms are attractive and courtyard is nice, but I didn't get any feel for what the place was really all about. Perhaps a tour with a different person would have made a difference. I did run into a woman outside who mentioned that her loved one and four of his friends all lived here and were very happy.

My parents were there over a period of eight months. They were very short-staffed in the beginning which we understood. It made things very difficult in the beginning when it came to communication about appointments and things regarding the facility. There was no one ever at the front desk. These were all things that we were willing to work with. Unfortunately it got way worse. My mother was sent out with her meds, which included an insulin pen with memory issue/dementia. We had to argue with her in order to get the medicine back during the outing. my father fell and was on the floor for 45 minutes . The staff during the night shift wanted to cover the situation and never told management. He rang every alarm that they had t. They were not working. No one was on the floor: The facility Director and nursing Director tried to justify the situation and reason the disorganization and unsafe environment, and we were met with passive aggressive, texting. It didn’t feel safe after.

The floor staff was very kind. The management was extremely poor and unprofessional. They tried to cover up safety issues we had with our parents. The overall Management was very unorganized and it reflected very strongly in the day to day experience. It was no longer safe for my parents. My father was fell and was on the floor for 45 minutes. They tried to cover it up. He was able to tell us what happened and this was one of many issues. My mother was sent out with her own meds ( insulin pen ) with dementia. We had to move my parents out of the facility. I would not recommend this place at all.

The executive director was never there any time we came in to see our loved ones, we could NEVER find any staff to help us with what we needed, the only person who helped us multiple times was a young cook there who seemed to be doing everything he could. We never got answers until days later about our parents situation we weren't aware of..along with co-vid being a huge threat to the elderly. No one were wearing masks. I would not recommend this horrendous place unless you want minimal updates about your loved ones,And it seems you can never find the actual owners numbers anywhere so we could call and complain about the lack of compassion the aides there showed seemed like they were just there for a check.

Looks older and rooms not very nice.

I had a very bad experience with them. They were very disorganized and understaffed. I Got Dad moved in and they did absolutely nothing that they had said they were going to do. I had two meetings with them after he moved in to address these issues, and again nothing was done. After one month of him living there, I moved him out and over to [facility name removed].

If we could give the overall experience, the cleanliness and the value for cost a 0 we would. Everything about this community needs improvement. EVERYTHING! From the top to the bottom, we even spoke with the owner. Please do not recommend Abode Care of Allentown to other families.

The place sucks, the lady in charge , can’t do anything great, she doesn’t care about the quality of the place, she isn’t a dr, but tries to make diagnosis, ignores complaints. the food stinks, the service sucks, I am leaving next month. The food is so bad, and no one cares. Employees argue all the time,,.. this is a terrible place , unprofessional . My toilet is always broken, it’s a broken down place and the people running the joint need to get a new boss , bring that place up, it’s terrible.

I would say to steer clear of this community for your loved one.

At one time, I would have had only the highest praise for this assisted living home. I would have recommended it without reservation. Now, if you care about the peace of mind that comes with knowing your loved one is well provided for, find a different place! My loved one had lived at the same location for 5 1/2 years and for most of that time, she was in a warm welcoming environment not only for her, but for her family who visited multiple time per week during all those years. But since the change in ownership (and name change), the new staff as a whole plead "that's not my job" or "I don't know" or "I can leave a message", that is IF they actually answer the phone! My mother died from Covid , which she caught at Abode Care. If that was not painful enough, our struggle trying to retrieve her belongings was a nightmare, tooks weeks and still they did not return all of her things. To further add insult to injury, for every day THEY delayed returning her belonging, we were charged rent

I would NOT recommend this facility to anyone concerned about their loved one. They fill this facility with dementia patients when none of the staff is qualified to care for them. I have witnessed residents wandering the parking lot, as well as residents who are undressed roaming the facility. None of the staff pays attention because the entire facility is understaffed. The culture here is to keep residents in their rooms all day except for meal times and some activities to help the little staff that they do have handle the workload. There is absolutely no follow-through when requests or directives are submitted concerning care, and there is no dietitian on staff. Do yourself and your loved one a favor and find a place that really will go above and beyond. This place is a joke.