Waterford Estates and Manor

The apartment our loved one has is suitable for her needs it has everything she could want, and in comparison to other communities the price is pretty good. Based on the experience we have had so far we would recommend Waterford Estates community to other families.

The staff are terrific. Activities are great. Admissions is excellent. They don't have nurses there 24 hours a day. I wish they did, but I understand that's difficult to have. The nurses they do have are really good though. I highly recommend Waterford Estates and Manor to other families.

I've been satisfied with the experience here. The townhomes have a full kitchen in them. If you want housekeeping in the townhomes you will have to have an outside vendor come in and do this for you. If you would like to have housekeeping and additional care items in the community, the community will transfer you to the area called The Manor. There is an attached garage to the townhomes as well available. There is a patio and the townhomes are all on one level.

The whole point of my loved ones being there is so my parents can be together. Unfortunately my mother doesn't need as much care as my father, so she is kind of left out of activities and the mainstream of things. I would like to see them step up with that. But for the most part the place is fine.

I would give both the independent living and assisted living portion of this facility a 5 out of 5. My husband said the food is excellent in assisted living and the variety is wonderful. If what they are serving is something they are not interested in, they have alternate menus to choose from. The friendliness of the staff is what really sticks out to both of us, they are always there to help when you need it. It worked out very well that I could be in independent living and my husband is just across the street in assisted living. I would definitely recommend Waterford Estates to others and we already have.

We chose Waterford Estates and Manor because the size of the facility and they have very nice spacious apartments. We did have one concern that occurred. My loved one was offered an early move in date which she accepted, but no one said anything about charging her for those extra days. It was charged without my knowledge. I think that is something that should have been mentioned beforehand so we would have known. Overall, we would recommend them to others looking.

The staff has been helpful, and responsive to questions I have. My loved one has adjusted well while at the community. Bingo, exercise, outings, trivia, pet visits and more are available activities for the residents to choose from.

I have had people in assisted living there and times go by I would not recommend this place. I will say they keep it nicer than independent living. The place is not kept up nice at all and the driveway is so bad. I would not recommend this place to anyone at all

Communication can be improved between the nursing staff and the head of nursing, but the staff is friendly. The community is neat and clean, and the food is good. I would recommend this community to others.

The staff are attentive, friendly, and caring. They're communicating well during Covid times. The place is clean, and they clean regularly about once a week. They have a lot of activities for the residents, including movies, bingo, lectures, . I would recommend this community to others.

We're happy here, all is good. The staff is responsive, and they're there to help you when they can. They very friendly, and kind and compassionate with my loved one. We like the opportunities for socialization - for instance, there's a little front room where people sit and gather, which is nice for talking to other residents and making relationships. I also really like that they have screened-in patios. We actually just got invited to a book reading, as family of the resident. Because of Covid, they haven't been doing a lot of activities, but once everything opens up, they'll be ramping those up on the assisted living side, and the independent living residents can join in there as well. They can also go over on that side to get food. One issue we had was at the move in point, some things were not done in a timely manner. They did fix things eventually, but it sounds like maintenance was just very short staffed. They're trying to find new maintenance staff now, so hopefully going forward those requests will be handled more smoothly.

I would tell others that residents are left unattended when they are put in the bathroom for 20-30 minutes at a time. The management staff is awesome but the aids here are not very friendly at all which is my main concern. Due to our experience I would not recommend to others who are looking.

I would recommend the community to others. The friendliness and cleanliness are standout items to me. It is a nice place to live.

Our loved one was only there for a month, and this review was our experience a year ago. The friendliness of the staff varied, but the staff members i did meet were very nice especially the receptionist. From what we saw that activities seemed great, they did offer a lot.

Our interaction with the management was good, however the health care workers were not so great when it came to the friendliness. When it comes to the care services our loved one needed they were more challenged and unsure on how to handle it.