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","reviewContent":"I give a 5 for all now but in the beginning it was quite confusing regarding medication administration. They kept messing up and could have potentially caused a medical emergency. We visit each week and the place is clean and staff is amazing. Most residents look very happy, and my mom is very happy there. That's a big deal to say! I finally pleased my mom. I'm happy to have found this facility. It is very homelike. ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"","reviewContent":"- change in staff w/o notify family, but new staff are skilled, courteous and kind to my mom\n- poor communication among nursing staff (NPs - Nurse- Medtech) It's been 9 mos and the PCPs & NO had a change - I still haven't met the second NO assisted by the PCP. The different shift nurses aren't kept within the loop. Mom feel and went to hospital, was discharged and I was surprised the shifts didn't know about her fall. Also mom was acting out of character, I had to tell the NO and she also didn't know about it (she was on vacation) until a week later and then was put on an antibiotic (no urine collected) but could have had a UTI which is why she was acting out. She is much better. If I didn't go see my mom 2-4 times a week. I wouldn't know. I still rate the facility a 5 because the caregiving staff and director is kin and works with me when I do have an issue. Mom likes the place","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"You'll be happy you picked this place","reviewContent":"We thought Brookdale Champion Oaks was excellent.\n\nThe staff were welcoming and really cared about the residents. \n\nI would absolutely recommend this facility to other families looking. 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