Brookdale Cypress Station

My husband and I have been residents for over 4 months and are extremely happy with our new home. Great staff, food, activites, and neighbors. We highly recommend Brookdale Cypress Station.

this is a great place to live. I really like the secure courtyard

I feel very much at home here. I am still independent as for my physical needs and receive help when necessary. The caretakers are great and I respect them for all they do They work very hard

My mother was in the memory care side and she did at first receive good care but after 1 yr being there she got diaper rash that got infected. This happened twice. Her hygiene was not kept up. Some of the staff would leave the residents alone in the dining room unattended. Her Room always smelled. Not kept up like it should be. Her clothes / personal items would disappear. My mom came so depressed there. After two years of this I decided to move my mom to a better care facility.

Out of all the stressful things that happened in the last 6 months, the people at Brookdale were a breath of fresh air. And the facility was beautiful and well run. The staff were very well qualified and friendly and they absolutely cared about the people they took care of. This included the entire staff, even the cleaning people and the maintenance man, I was very impressed. The business staff was also very fair. Due to my father's short stay before he went to a hospice, and the timing of the lease, they could have charged me for several weeks that they didn't charge me for.

The bathrooms aren't always clean in hallways and Mom 's room, the sofa in the common was soiled, $10 cost to bring food to the room if Mom is not wanting to go downstairs (she never eats breakfast too early for her), too often she sits in soil diapers for extended periods of time, common living area not clean (my aunt got the broom to clear cleat out cobwebs, when wanting to go to activities not always some is available and now I am told there is going to be a price increase.

They've been very good for us. Any issues we've had we've been able to work worked through with them. After 90 days, I really believe they care, from the janitorial staff on up to the director. They know my name and are very friendly. They're accommodating when I bring something to their attention. Even in an emergency we had, I think they rallied and did a great job in an unfortunate situation. They seem to have a lot of activities going on. I don't have any complaints.

{name removed] and [name removed] are awesome! They have been incredibly helpful - [name removed] always goes above and beyond to the call of duty!

The staff is very friendly. They seem to be pretty responsive. It seems like our loved one is getting the care she needs, and we've not really had issues so far. Just a couple of little things. Her floor has been kind of sticky, not sure why. And it can smell like urine at times.

It's a very good location. The staff are friendly. They really take care of the residents and treat them like family. The nursing staff is very involved and concerned. My loved one says the food is good and seems satisfied with it. They have a lot of activities, but less right now due to Covid restrictions. Overall it's a great place.

The staff was very prepared and knowledgeable about the property and my needs i am verity impre4ed with this property.

The staff is super friendly. The location is extremely nice. It's clean. They have a lot of activities for the members. My family member likes to play instruments, so he plays the piano there every day. They have bingo and bowling, and they've started taking the residents on outings once a week. The food is good and my loved one has no complaints. The rooms have cable and internet, so we've always been able to communicate with him. He's been keeping busy. It doesn't feel like a retirement home. It feels like you're on a cruise ship. My wife and I are thinking about going there when it's our time.

I had the privilege to do a meet and greet with [name removed]. the Executive Director who oversees this great community she was very professional, goal oriented and spoke highly of her community and wonderful Team, you can tell she has a heart of gold and very passionate about the well-being of her residents. I just want to say thanks for doing what you do!

When we were able to visit the community the meals and dining service were very nice. The rooms are adequate for what they would need. We would recommend this Brookdale Cypress Station to others.

The community was very clean, and assisted with the transition of my loved one. The staff is trying to interact with the residents in trying to have the residents participate in activities during COVID. Brookdale Cypress Station is very friendly and treat my loved one well.