Twin Oaks Retirement Community

It's very welcoming. There are a lot of friendly people, even for somebody who is moving from far away. There are a lot of activities, and the apartments are very nice. I like the layout and the fact that she has a full kitchen even if she doesn't use it. The bedroom is large, and they were willing to work with me on the location in the facility so she would have a view that would make her happy. They do what they say they'll do. My mom loves it here. Her only complaint is she says it Midwest food, with not enough protein and too many carbohydrates.

This was originally a decent place fo my loved one. Now it is nearly at capacity and there is not enough staff to take care of the residents. The turnover rate in the staff is extremely high. Several staff members have indicated that they enjoyed working at Twin Oaks, but cannot afford to, because they don't get enough hours and therefore they get no benefits. They supposedly address any dietary needs, but their meals cannot be called diabetic friendly at all. They allow for substitutions if the meal being served has too many starches/carbs but ever those are not diabetic friendly. They need to offer more vegetables and fresh fruits instead of three different kinds of potatoes. Meal time that is supposed to be one hour often takes 90 minutes or more due to the lack of staff.

They have been excellent, they have been wonderful, I give them a five plus. From lori to her staff, even the residents everybody has been so welcoming, they welcomed her with open arms just like a family. They are quick to respond. They do light houskeeping once a week. When I go to visit her, things are dusted and they vacuum and they check on her. They always have activities, and they invite her to join. They are very informative, they let me know what's going on. She loves the food. Parking is great, everything is accessible. I love it.