Senior Star at Wexford Place

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

It worked out great for us. Our transition was during the pandemic, and they made it east due to the circumstances. They assigned us a point person to get information and this was huge for us. This allowed better communication about my loved one. They allowed for ease of transition to assisted living. This made it even easier due to the contact person and people involved.

The nursing staff was good. The lady at the front desk can be a little less than friendly. I would recommend this community that is more independent is a great place. If your loved one is above a 2 on the scale of care needs, I would recommend you go to a different community.

Our loved one is in memory care unit and they have a nice garden right outside. It is a walking trail and our loved one likes to walk it a lot. We would recommend Senior Star community to a family or friend.

My parents were in their early 90's when they moved into Independent Living. My mother cooked at first, but with that lovely dining room available to them, she thankfully gave up cooking. It was on her own terms, and she was comfortable with that. The oversight they received helped keep them safe, and it gave me peace of mind. As they declined over several years, I hired help from the in-house private duty nursing staff ("Interim Healthcare") who offered all kinds of help for an affordable price. It's easy to be happy with a nice place when everything is going smoothly. It's when there are problems that you see the truth of an establishment like this. My father's dementia caused problems, and the staff right from the top down was very understanding, patient, and helpful. I don't know what I would have done without their experienced guidance and recommendations.

What a nightmare, and ongoing. We moved my mother into the memory wing, and my stepfather into the independent living wing. Two people moved into a unit above my stepfather, they were making so much noise it’s rendered him unable to sleep and caused both a rise in his blood pressure, and other health problems. His attempts to fix the situation where met with skepticism, false promises, brazen lies, and no solution. This has been ongoing for six months. I was told repeatedly, including being lied to my face, that this situation was being “looked into.” It was not. Months later, I called the corporate Office in Tulsa, who promised to remediate the situation. There was one visit, a couple of phone calls, then ...crickets. My mother contracted scabies twice in under six months from the memory care facility. My stepfather is reasonable requests, to relocate, have been ignored and he was shamed for having made the request. I could go on. I have already made a complaint to the local ombudsman, I am about to make another. I’m really not the sort to complain, nor is my stepfather. Our experience getting any satisfaction from this organization has been hellish.

Staff and residents were very friendly and lots of activities going on both times that I visited. My Mom and I had lunch there and food was very good. Good size apartment options. We only visited Independent Living building. The Assisted Living is in a separate building that’s much newer. My Mom felt it had a cozy feel.

We met [name removed] who reached out and contacted us before our visit. [Name removed] was extremely helpful to us in verbalizing the difficult relationship between husband and wife when one becomes disabled and in need of assisted living. She was also very helpful in helping us to understand the qualifying section of our long term care insurance policy. The facility is a little older than the other facilities but they seen to have a higher standard by having more amenities, programs, and staff training. Residents were called by name and we saw genuine caring interaction. We were able to speak with several of the staff and residents.

Moved my father from another facility ([removed]) that was HORRIBLE. No staff continuity. Big turn over rate. My fathers clothes were not getting changed. Medication issues. Too many screw ups. Didn't feel my father was safe there. I'm in medical field and saw some potential hazards to my father's well being! Wexford heard all my concerns from the previous ALF. They assured me they would be nothing like other. I had looked at 7 different facilities before finding 1st ALF ([removed]) Didn't see Wexford originally in my initial search since it was a little further from my home and I wanted to be close to my father. Wexford came HIGHLY recommended. Guess what... SAME ISSUES AT WEXFORD!! Big staff turn over. MULTIPLE MEDICATION ISSUES. Facility itself is beautiful. They have some great techs at first. most went from full-time to a need basis-PRN. Mostly due to poor management there. Had to meet with their corporate office multiple times with my concerns. They are making attempts to get my trust back but I'm not sure that will happen! They are working on strike 3 and I'm being generous!!

I personally was not happy with the nursing staff who at my request visited my 89 year old mother in a local skilled nursing unit after she had fallen and fractured her pelvic in 2 places. This unit advised us that my mother needed to go to long term care, but once finding out that Wexford offered levels 3 & 4 in assisted living their head of nursing responded, interviewed my mother, talked to the skilled nursing unit, and then called me and told me how delightful my mother was and that they could handle all her needs. We responded to Wexford Place K C, toured the facility and ended up renting a studio apartment for their price and had to pay an additional $600 a month for her level 3 care which came to $4735, plus we had to pay a one time $2,000 community fee required for residents. We moved mom in on March around the 22nd, 2019, and on May 14, 2019 we received a certified letter from Wexford advising us that we had 30 days to find a care facility for mom due to the fact they couldn't handle her needs. After 7 weeks she is out and they will not refund our $2000 community fee so this leaves my family with the feeling that it is more about the money than what they could do regarding our mother who has a serious leg condition and is in a wheel chair. Really feel that this facility took advantage of not only my mother, but our family.

My father lives in the memory unit. He is well cared for. The staff all know the residents and from what I can tell the family and regular visitors. They do a very good job communicating what’s going on and if there is any incident or fall. From the greeting you get when walking in from [name removed] (she makes everybody feel like a million bucks!) or from the care providers and nurses, they are focused on the residents comfort and needs. You get what you pay for in this place.