Truewood by Merrill, Scottsdale

These people are extremely nice. Everything my father needs they offer. They take him to his doctors appointments and have activities to help him meet new people. He enjoys all of the meals. In fact, he goes down three times a day and meet up with his friends. Every single time we need to talk to someone at the front desk they are beyond helpful. My dad was one of those people who was absolutely against going into a assisted living place, but he really enjoys it.

Everything has been great except for the activities - there could be more activities for the residents to do. The value for cost is a burden but overall I think it is fair. Based on the experience we have had so far, I would absolutely recommend this community to others.

Very accommodating with move in process. Spent extra time getting to know my sister upon move in to assist with her needs. Very flexible and cooperative with a couple of special requests.

I went to visit Truewood by Merrill, Scottsdale twice, but it smelled dirty and the carpets were very dirty. They were the least expensive and the person who did the tour was very nice and did a great job. The smell just ruined the whole thing though.

What we like most about Truewood by Merrill is the overall friendliness of the people, the relaxed environment and the good food. Also the people seem to care. We have no significant complaints at all. We would recommend this community to other families looking for a place for their loved ones.

We toured Truewood by Merrill, Scottsdale and it was great! They were all very kind! Our tour guide did a great job giving us a tour and showing us the property. The cleanliness was great, also!

The people are very welcoming, and my Dad is very pleased with the service and location. The facility just needs some updating on carpet and painting.

I toured this community, our tour guide was very nice. I just wasn't that impressed with the facility. From my own research, I saw that they had changed ownership 3 times in the last two years or so.

The tour at this community was nice but we just knew that this community was not thee right fit for my loved one at the time. They gave me all of the information that I needed and answered all of my questions.

We've been very happy. It has been hard with Covid, but overall we're very happy with it. The people are very friendly. The community is a good size, not too big and not too small. Compared to other facilities I've been to, it feels more like apartments rather than a hospital type setting. And it's very convenient for our family.

ratings above.

I felt like the facility itself was very nice. I didn't get to experience any of the food or anything, but having read about how it was before Covid, it sounded similar to where my loved one was at in a different state. The rooms were decently sized, and they had different food choices for each meal. That part we were pleased with. I feel like it was a very nice place. Unfortunately we had a Covid experience there, so that kind of changed things, but I would still definitely recommend it to someone. The staff that I was able to talk to were very friendly. As far as I know everything was fine, and I didn't have any complaints, but I couldn't go in to visit. My assumption would be that the care was good. They would respond to my questions, I had no problems with that. They would call to notify me of any incidents, for instance when she fell and was taken to the hospital, where she tested positive for Covid. The lobby was very nice and clean when we moved her in. And we moved her stuff into her room the day before. Her room was all clean, and looked very nice as well. One of the staff members was very excited about decorating the room and having it all ready for her.