Brookdale North Scottsdale

I would tell a friend, it's a wonderful place and caring people is what makes it so wonderful.We loved Brookdale. We picked this community for the memory care unit.

Based on the experience we have had so far with Brookdale North Scottsdale community is that they are understaffed and coldly provide services to residents in need. The staff was stressed and over worked. I was told that they would customize care based on the needs of the resident. They meticulously documented these for my dad, and then charge me for them - and then they didn't perform them. They stress understaffed and over charge. My beloved father passed away within 15 days of moving in

Simply wonderful and amazing staff.

I have fortunately been given many smiles since I have been here. I love how they go out of their way for kindness and care.

During my tour, I knew I was going to really like being here, but I could never have anticipated how much I absolutely LOVE this place- and the people! They are wonderful.

I regret ever choosing Brookdale North Scottsdale. The sales guy was over the top amazing and once we were in there, nothing was what was promised. I had a terrible experience since I moved my loved one in there. They had so much turnover and for awhile I didn't think they would make it. So many people moved out. I can't move my loved one again so they are stuck there. Recently, they had another turnover and it looks like they are making changes. The problem is they raised the rent on the first of the year when they had no right with the short staff, safety problems, etc. Now they are doing better but just in time for another raise in 5 months. It has been rough but I'm hoping for permanent changes with big improvements. I can see they are doing things that should have been done long ago!

The first year my mom was there I would have given almost all 5's. But then they changed both leadership and staff what felt like every other week. The care definitely devolved and they got way understaffed. During the week before my mom's death. Someone cut her hand badly (she was in memory care and no access to be able to do to her self). I believe it was a defensive wound as they stole her ring which was only on her finger still because it was impossible to get off due to RA and knuckle changes. She hadn't been able to get it off in years. It was really upsetting and I know it happened there because she had it on in a picture there and then not the night I had to take her to the hospital. She had not left in between. It felt like a very hurtful thing to our family as she was dying and had no memory to tell me what happened. Brookdale did an investigation but couldn't tell me who did it. The house manager was amazing and I loved many of the long term staff. Those that were long term loved my mom well. I was very happy the first year and would have highly recommended then but not now.

It's very nice. People are very nice, and we have a lot of activities. The food is really good.

I like it here.

A very nice place to live.

Come live here! I like it here and you will too.

Pleasant

Very good!

I enjoy being with people who care for me.

If I needed help-which I don't I'm sure that the staff would be there if called.

Excellent staff clean good food

My father moved into a room with a strong sewer smell. I was told that this was due to the apartment being empty and that the smell would dissipate. It did not go away. I found out that they had been lying to me. After I looked into moving my father from Brookdale, I was told that the building was old and that the smell would Never go away.

All the promises the sales team gave the family didn't come true and the community doesn't follow through with. They sales team lied to get us through the door, once my loved one moved in the staff aren't involved with the family. The family has to continually follow up with the staff about the concerns and questions about the staff. I just wish there was one day I could visit my loved one and not be angry about something here. I have heard all the residents complain about the food when I have visited. My loved one has requested the family bring in food from restaurants around town because the food is so bad. My loved one would prefer to eat door dash food in their apartment than be in the dining room. The activities are held on the second floor and there are several activities for the residents to participate in. I have found the community is trying to get more money out of the family any way they can on additional care services that aren't needed.

They are short on staff. Keep saying they are hiring. Key people on staff have left. They keep changing management. The residents go in and out without masks but visitors have to wear them. Makes no sense at all The biggest complaint from the residents is that the wait time to get help is way too long. People are moving out.