Thunderbird Senior Living

I would say, staff are most gracious and the residents seem friendly and happy. We picked this community because of the location and price.I would like to add, the kitchen cooks do not know how to make pancakes. Every time I have ordered them they looked awful and they tasted just as bad. Pancakes are not hard to make but I definitely wouldn't serve what they have been serving it doesn't speak well of the kitchen and the quality that the cooking. I would also like to say that it would be nice if some of the ways staff would make eye contact, with people when they walked into the dining room, just a friendly hello welcome in someone will be with you shortly. Please find your seat. Sometimes it feels like they don't even know you're there maybe because they're stressed. I'm not sure, but a greeting would certainly make a difference. one other thing, I'd like to see addressed, the back door by the scissor gate although residents may have a key for this door it is not easy to open, because the tumblers inside the lock do not respond well to the key, the lock seems very loose and the key you may stand there for five minutes trying to get the key to open the door and that can be very frustrating if you're trying to get in the door and you have to go to the bathroom and you still have a ways to go once you get in. One more thing back to the pancakes. If I may, I would be willing to volunteer my time to show how pancakes are made. I also have a recommendation if a mix is used because what they're using they left out part of the ingredients because it was more like a crepe as a pancake I just can't over emphasize how terrible they were but I would be willing to teach somebody how to make pancakes from scratch or again. I have a recommendation for a pancake mix that is just out of this world. All you do is add water, so that's it thank you and I appreciate the opportunity to have someone ask me about these things because it does make a difference to the all overall satisfaction of everyone when you ask the questions that are sometimes difficult.

The building is old and maintenance seems to be on a tyranny-of-the-urgent basis, rather than on an intentional plan for updating. There seems to be a lot of bureaucratic red tape before any change can occur due to out-of-state ownership (i.e., food service and quality is not good at all, but suggestions for change make little difference). However, most of the staff seem very patient with the residents and listen well, even if their hands are tied to make changes due to corporate logjams. The activities are great, but the beloved activities director recently moved on to accommodate her family situation, so it remains to be seen whether this "shining light" of Thunderbird life will continue to be a plus. My parents love their accommodations, but after a year, there are still maintenance issues that remain unresolved. Our family is trying to patiently await possible improvements at this community before considering a change of address for our parents.

Apartments are small, but comfortable for one person unless getting a 2 bedroom. Full kitchens except for microwave. Need to have countertop version. Breakfast and either lunch or dinner included. Bus and vans available for weekly shopping/church trips and doctor visits under 11 miles. Banner Thunderbird Medical Center around the corner. They are privately owned and do not take ALTEC. That was one thing that weighed as if mom ever qualifies for ALTEC we would end up more than moving her.

Like apartment space. Nice area to walk halls room to a do a mile or whatever distance. Love outside area ponds grass ducks turtles. Only do diabetic diets. I have friends with other special diet need!!!! There are residents that have dogs and the resident are unable to pick of poop. So employees do it but that takes away from other duties. Scooters a problem none scooter residents have been injured. Scooters back into, or run into tablets pushing them into non scooter residents. Needs to have the policy enforced But I still like it here. There were problems when I lived at home!!!

If we could give the friendliness of the staff 10 stars we would! All of the staff are very friendly and extremely helpful. Our loved one feels at home in her new place. Based on the experience we have had so far with Thunderbird Senior Living, we would absolutely recommend the community to other families.

I would recommend this facility to friends and family.

To make improvements to the community they really just need to clean house - some of the staff members are incredible and others are just awful. The current administrator [name removed] is fantastic. The activities are pretty lame and if they do have activities that day they are usually cancelled. They need to hire new kitchen staff and work on providing meals that cater to those with certain dietary restrictions like diabetes. The meal choices are just not good and the kitchen and is extremely dirty and the refrigerator is not kept cold enough.

Friendly Helpful Care about there tenants . Make sure you you all are communicating with your tenants, Especially front desk and when something comes for a tenant they need to know it's at front desk. I would also tell him that you could have a little bit more of a variety in the cafeteria. I will also let them know that the place is well-maintained and kept clean and always looks nice and there's always something going on that keeps everyone busy. Your personnel, has concern is always willing asking how things are going . I also liked update and input from the outsiders.

This has been an amazing experience for my loved one and family. My loved one was very happy living on their own and in their own home; however, has since settled in nicely into the community. There are lots of activities for the residents to participate in. There was no second choice after visiting Thunderbird Senior Living for our loved one.

A Place For Mom made the entire process of moving my parents so much easier than if I had to do it myself. [name removed]was my hero. She really understood what I wanted for them and instantly started sending me information on senior living communities. She helped me schedule my tours and gave me her take on some of them. By working with [name removed] and A Place For Mom, I had a list and a plan and was able to find a new home for my parents in less than 4 weeks. Thunderbird Senior Living is providing my parents with community again.They moved from a small town where their circle of friends was shrinking. That, coupled with 2 years of pandemic, put them in a position where they were having trouble coping by themselves. I looked at several Senior communities and then went with them to tour my top 5. Thunderbird Senior Living was 3rd on my list, but went to the top for them. They liked the complex and the staff immediately. Thunderbird offers the community and social activities they were missing. I think they will be happy there for a long time.

Thunderbird has a very well run independent living program. They respect the resident's privacy. Most maintenance issues are dealt with quickly. Medical and safety considerations are provided, but at the independent living it is at the discretion for the residents use. This can be concerning for me, as if my loved knew their restrictions they may not be in the community. The independent living services allow them to stay there and still live independently. They have transportation available for the residents to use for doctor appointments. They do allow pets, I wish there was more space for pets within the courtyard. The outside open space is large and can sometime be too hot for the residents and they may not realize this until it is too late. Meals seem to take a little longer due to shortage of staff; however, the staff they have is phenomal. The food is fantastic that is provided. We choose this community due to the continuing care available at the community. I would recommend the community to others.