Brookdale Arrowhead Ranch

The place is nice but could uses some updates and some fresh carpeting and painting. It is showing signing of age.

The tour was great and I actually believed everything I was told about how caring they all were. The nite staff is lazy and play on their phonesand ignore the residents to the point that the residents were asking my family members for something to drink because they were so thirsty! My mom had a slip and fall and had to go the E/R.-luckily she was ok butthe hospital diagnosed a UTI-why didn't Brookdale know this?? Unexplained bruise on her finger-clothes missing even though her name was on everything. If your loved one is not a "stepford wife" don't go there. They truly only want residents that will just sit there and do nothing. My mom had "behaviors" and they transported her to the hospital for evaluation-the hospital got her meds under control but Brookdale wanted her to go to in patient therapy which the hospital clearly said she did not need-[name removed] insisted until the hospital agreed to put her there they would not take her back--THANK GOD we moved her to a memory care facility that can handle "Sundowners" with no issues even though [name removed] said "no place will take her with her behavior". He accused the hospital of lying and felt like they were just keeping her drugged which was not true at all.

I went on a tour here and it was nice and clean. The staff was friendly and helpful. They answered all of my questions. The rooms were on the smaller side and it just wasn't a good fit for my mom or her needs. I would recommend people tour this community before making a decision.

I toured this community. We did not like that the community did not seem clean and it had an odor. The staff was helpful to answer the questions we had.We were not offered to see a menu for what is served to the residents. The community needs a lot of improvements in a few areas. I would not be able to recommend this community to others for the care of a loved one.

I had a nice tour of this place for my loved one and I have no complaints of our experience. The staff where on time to our appointment and made sure to answer any questions that we had for them. They had a nice floor plan with lots of great amenities available to all of the residents. It was just not the right fit for my dad in the end decision.

My loved one's stay is going fine at this Brookdale location. As far as I have seen, the staff are catering to her needs and requests, and the facility is kept well maintained. They are making her stay as comfortable as they can.

We might be moving my husband to the Brookdale Arrowhead Ranch. I toured a long time ago so I don't remember much about it, but because my husband is already at a Brookdale, they allow residents to transfer between them when funding changes.

My mother was here for 4 years and they switched her nurses 4 times in one year! It was very difficult to get adjusted to. When we first started off with them, though, everything was very good and everyone was very friendly.

I am not unhappy, but I am a little bit in the middle of the road. I have heard great things about Brookdale but not good things about the particular Brookdale my loved one moved into. They have not been unkind and they have not been neglectful. It Is the level of care. My most immediate concern was the level of assistance at meal time, there was not enough assistance for any of the people eating and no one offered to cut their meat. I would help every person that was sitting at the table with my mother in law to cut their sandwiches. They serve a lot of food. I know they are working very hard to fix things like this and they are not lazy people, they just need a little tweak in the way they do things.

I took a tour of this community for my parents. The community was small and did not offer what we were looking for at the time. The staff did answer our questions. A nice community over all.

I am not to happy with this community, they have not provided the care that was promised to my loved one at all. The staff has not kept up with the cleanliness of her bedroom, I often would go into her room with old food trays and the bathroom is a complete mess. I am very disappointed and dissatisfied with there overall performance at this facility.

This community was not quite what I expected. I noticed the community did not have individual rooms and was small. I felt they were not as clean to my liking. The staff are all nice and welcoming. My only issue was the distance from my house.

We got a phone call from Kelly yesterday & Robin & I went for a visit. Our tour guide was Deb, she was very nice. She told us they were painting and fixing up in memory care. The fixing up in that area had nothing to do with how disgustingly filthy dirty and smelly this place is.There's a beautiful courtyard that the people in memory care don't have access to, which is sad. Memory care outside space is 10 x16 concrete slab with 8-foot walls. They said someone can take her for walks in the courtyard but we know that would not happen, they have 3 people taking care of 32 people. Then the kicker - Deb said at the end of the tour we have others/waiting list for this room. Why is the heck would she even waste our time. We told them we needed the room by the end of the mth when they called. The truth of it, if you love you parents you would never put they in a place like this. Her remark just [removed] both of us off.

Recently, they have had a high volume of staff turnover, that seems to be coming to end. I love that they added an onsite salon that actually incorporates the bill into the Arrowhead Ranch's bill, which is very convenient and time saving. Lovely.

On behalf of my elderly aunt, I chose Brookdale at Arrowhead Ranch because it offered the right amount of residents to keep her occupied but not lost in the system. The staff was very friendly and professional, the common areas were clean and presentable. We had a chance to try the food during the tour and it was very adequate in both taste and volume. The grounds are extremely pleasing to the eye and during the cooler months in the Phoenix area, will be pleasant to spend time in. The building is very secure and all four wings are connected eliminating any chance of unauthorized persons loitering or aging access. This is a facility I am glad to have chosen. The standard I used was if I could be comfortable living there someday and yes, I could. My aunt has been there over a month and has made it clear, she loves living there.

It was scary. It was dirty and the staff weren't friendly or upbeat. They weren't smiling, and didn't look happy to be there at all. The residents looked really sad. Even my mom with dementia could tell, and asked me not to send her there.

I stay at the Emeritus Arrowhead in Glendale, Arizona. The Staff is excellent and take really good care of their residents. Their food is great. The place is great and beautiful and the staff is friendly, care and professional. I am very pleased with their overall services.