
Our experience: Due to inadequate staffing I would give them a fair rating. Our mom is at the end of the hall and gets looked over a lot. The cleanliness of her room, bathroom, is poor. The staff tries but for the amount of people at the facility they need to be fully staffed at all times.... Read more
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(110 reviews)
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Our experience: Due to inadequate staffing I would give them a fair rating. Our mom is at the end of the hall and gets looked over a lot. The cleanliness of her room, bathroom, is poor. The staff tries but for the amount of people at the facility they need to be fully staffed at all times.
Our family had an in person tour and it was a top contender for sure, it was very clean
Response from The Woodmark at Sun City
June 15, 2022We are so happy to read such a great review about The Woodmark at Sun City! If you have any further questions, please give us a call. We're always happy to help!
I love The Woodmark at Sun City. The staff are incredibly honest and that is HUGE for me. If they make a mistake they own it and I did not get that in the other facility we had her at. They got my mother who has an eating disorder to gain weight and that has been amazing. They take residents out to the park, mom gets to walk over to the library on the other side, and they play corn hole. They incorporate OT and PT in their activities which is super helpful. I would 100% recommend them without any hesitation.
Response from The Woodmark at Sun City
April 16, 2022Hi Kamryn, thank you so much for your positive comments about the Woodmark at Sun City! We appreciate you taking the time to let us know how we did. Take care!
Overall good place. I would spend some time getting a sampling of meals before deciding on all meals before you sign anything. My loved one doesn't like the food. Things like hot dogs or hamburger helper for dinner. This needs to get worked out. Food is a very big thing. This is his home and what your a being fed is important. More needs to be done to integrate the new residents to their new home. They should know who to talk to when they have questions. Administration needs to return phone calls.
Response from The Woodmark at Sun City
April 15, 2022Thank you for your positive review, we appreciate your kind words about our community! We hope that you have a wonderful day.
My family had a horrible experience at The Woodmark. My loved ones received pretty much zero health care, so my family had to be there to do it, except when we were kicked out at night. They wouldn't answer the call buttons, and our loved one was falling multiple times. Yet they still tried to charge me for extra care. We weren't even there at all the last month when my loved one was in the hospital, but they're still charging me for full care and residency for that month. Starting day one, I didn't even leave my parents there the first night. The Woodmark tried to mis-medicate my dad and wouldn't listen to us about it. And they weren't answering the call button. So in good conscience, I could not leave them there. Some of the positives: Housekeeping was great. Some of the individual caregivers were great. Their third party PT and OT were wonderful. But the nursing I would rate in negative numbers if I could. They didn't do hardly anything for my loved ones. Admin and the front desk girl were fine. The food servers were fine. However, I was floored at how badly management behaved. They walked out on meetings with me. Both of my parents contracted Covid there. The Woodmark did not even phone me when one of them was sent to the hospital. I contacted their corporate office in December and have yet to hear back from anybody there. The apartment cost is good, but the service and care were virtually nonexistent. I wouldn't want my worst enemy there. It is a horrible place. I had such good feelings going into it, but my worst fears ended up coming to light.
Response from The Woodmark at Sun City
April 2, 2022Sylvia, we'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (623) 259-4184. We hope to hear from you to resolve this matter.
I did not get a good feeling after our tour with The Woodmark. The lady we were working with indicated she was going to have to evaluate my loved one. I was sitting there and he did well on the evaluation, but she immediately stated that he would have to go into memory care and be in the locked portion of the facility. We were only looking at assisted living and did not like the way they went about things which is the reason we did not choose them.
Response from The Woodmark at Sun City
October 26, 2021We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (623) 259-4184. We hope to hear from you to resolve this matter.
My mother was a resident from [date removed]. I lived out of state, visiting every 12 weeks. In the interim times, I had peace of mind regarding my mom's care and environment because everyone here was like family. So appreciate all they did for her.
Response from The Woodmark at Sun City
October 30, 2021Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at The Woodmark at Sun City. Thank you again, we hope you have a wonderful day!
My dad looks clean, well fed & healthy. When i visit i can see they are short staffed. Not sure how they manage laundry services, but i find clothes in my dad's closet that are not his. He no longer has his towels. The towels i see in his room are not his & are in very bad condition.
Response from The Woodmark at Sun City
October 30, 2021Kathleen, thank you for taking the time to leave us feedback about your experience with us.
Beautiful facility. Friendly staff. Residents appear to be happy, content and well cared for.
Response from The Woodmark at Sun City
October 30, 2021Pam C, thanks for your praise and kind comments about our team.
The community was great and I would recommend them to others for their loved ones. The dining options weren't that great. The meals were being delivered to the residents rooms due to the pandemic. Outside of COVID I think the food would be better.
Response from The Woodmark at Sun City
October 31, 2021Ken, thank you for your kind words and this wonderful review!
They have been great from start to finish. We have enjoyed the clean community gracious workers and high-end food. The residents have been welcoming through the process too. We look forward to the continued care for my father at The Woodmark.
Response from The Woodmark at Sun City
October 30, 2021Hi Preston Alhert, thank you very much for taking the time to leave us this positive review for our team at The Woodmark at Sun City. We appreciate it & so do our other reviewers at Senior Advisor. We hope to see you again soon!
Thank you & all of you staff for your kindness & patience while my sister & I were look for an Assisted Living for our mother. The time you took to answer the endless questions we had was greatly appreciated. The Woodmark appears to meet our needs completely, Our decision was made in part due to the attention paid by [name removed] & others. Thank you so much.
Response from The Woodmark at Sun City
October 31, 2021Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at The Woodmark at Sun City. Thank you again, we hope you have a wonderful day!
Great community! I adore the people that work there. Always going above and beyond to help.
Response from The Woodmark at Sun City
October 30, 2021Gabriela, thank you for your kind review; we are happy to pass along your comments to the team here at The Woodmark at Sun City!
We chose The Woodmark at Sun City because we really liked the way it looked. The original room size she was in was great, but they have recently moved the residents into new studio rooms and I am not a fan of them, they are smaller. The staff members have been great with communication with everything that has been going on. We are pleased with our experience I would absolutely recommend them.
Response from The Woodmark at Sun City
October 31, 2021Linda, thank you for your kind review; we are happy to pass along your comments to the team here at The Woodmark at Sun City!
We really like the community and everything about it. We chose this because of the nice apartments and the price was reasonable. There was also a lot of socialization to be offered, unfortunately once covid hit they followed the state and medical advise and locked it down. However, by doing so they have not had any residents test positive for covid, so their concern for their safety was top priority. The community is very clean, nice, fresh and bright. They are doing updates on the outside as well as the inside. The staff members are all very friendly and always willing to help out. Whenever we have questions they are always answered. We felt the meals and dining service was well presented. They have a great activities director. There is an exercise room, a nice outside garden and an area around it where the residents can get outside and walk around. They also send us active notices regarding any changes with the community, overall we are very happy with it.
Response from The Woodmark at Sun City
October 31, 2021Thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website, https://www.pacificaseniorliving.com/az/sun-city/the-woodmark-at-sun-city/). Please feel free to contact with any and all questions, (623) 259-4184. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!
I live in the area Sun City on Boswell. had a lovely tour and good food.
Response from The Woodmark at Sun City
November 24, 2020William Whilen, thank you for your kind words and this wonderful review!
Very Informative.
Response from The Woodmark at Sun City
November 24, 2020G. Harper, thank you for your kind words and this wonderful review!
Lovely facility. Excellent explaining for services offered. Very thoughtful. Thank you for answering questions. All my know questions were answered by [name removed].
Response from The Woodmark at Sun City
February 14, 2021Judie Doherty, we are glad we could help!
Our questions were answered. It was nice that we were able to tour the facility.
Response from The Woodmark at Sun City
February 14, 2021Tony Shimakonis And Tanya Oake, your wonderful feedback and rating mean a lot to us.
Thorough and knowledgeable. Made us feel comfortable.
Response from The Woodmark at Sun City
November 18, 2020Thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website, ). Please feel free to contact with any and all questions, [removed]. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!
See what the neighborhood has to offer and what’s nearby:
The Woodmark at Sun City offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
The Woodmark at Sun City has received an average review rating of 4.4 based on 110 reviews. See all reviews.
Call (623) 583-7600 to reach a resident at The Woodmark at Sun City.
To reach a resident at The Woodmark at Sun City call: (623) 583-7600
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.