The Woodmark at Sun City

Our experience: Due to inadequate staffing I would give them a fair rating. Our mom is at the end of the hall and gets looked over a lot. The cleanliness of her room, bathroom, is poor. The staff tries but for the amount of people at the facility they need to be fully staffed at all times.

Our family had an in person tour and it was a top contender for sure, it was very clean

I love The Woodmark at Sun City. The staff are incredibly honest and that is HUGE for me. If they make a mistake they own it and I did not get that in the other facility we had her at. They got my mother who has an eating disorder to gain weight and that has been amazing. They take residents out to the park, mom gets to walk over to the library on the other side, and they play corn hole. They incorporate OT and PT in their activities which is super helpful. I would 100% recommend them without any hesitation.

Overall good place. I would spend some time getting a sampling of meals before deciding on all meals before you sign anything. My loved one doesn't like the food. Things like hot dogs or hamburger helper for dinner. This needs to get worked out. Food is a very big thing. This is his home and what your a being fed is important. More needs to be done to integrate the new residents to their new home. They should know who to talk to when they have questions. Administration needs to return phone calls.

My family had a horrible experience at The Woodmark. My loved ones received pretty much zero health care, so my family had to be there to do it, except when we were kicked out at night. They wouldn't answer the call buttons, and our loved one was falling multiple times. Yet they still tried to charge me for extra care. We weren't even there at all the last month when my loved one was in the hospital, but they're still charging me for full care and residency for that month. Starting day one, I didn't even leave my parents there the first night. The Woodmark tried to mis-medicate my dad and wouldn't listen to us about it. And they weren't answering the call button. So in good conscience, I could not leave them there. Some of the positives: Housekeeping was great. Some of the individual caregivers were great. Their third party PT and OT were wonderful. But the nursing I would rate in negative numbers if I could. They didn't do hardly anything for my loved ones. Admin and the front desk girl were fine. The food servers were fine. However, I was floored at how badly management behaved. They walked out on meetings with me. Both of my parents contracted Covid there. The Woodmark did not even phone me when one of them was sent to the hospital. I contacted their corporate office in December and have yet to hear back from anybody there. The apartment cost is good, but the service and care were virtually nonexistent. I wouldn't want my worst enemy there. It is a horrible place. I had such good feelings going into it, but my worst fears ended up coming to light.

I did not get a good feeling after our tour with The Woodmark. The lady we were working with indicated she was going to have to evaluate my loved one. I was sitting there and he did well on the evaluation, but she immediately stated that he would have to go into memory care and be in the locked portion of the facility. We were only looking at assisted living and did not like the way they went about things which is the reason we did not choose them.

My mother was a resident from [date removed]. I lived out of state, visiting every 12 weeks. In the interim times, I had peace of mind regarding my mom's care and environment because everyone here was like family. So appreciate all they did for her.

My dad looks clean, well fed & healthy. When i visit i can see they are short staffed. Not sure how they manage laundry services, but i find clothes in my dad's closet that are not his. He no longer has his towels. The towels i see in his room are not his & are in very bad condition.

Beautiful facility. Friendly staff. Residents appear to be happy, content and well cared for.

The community was great and I would recommend them to others for their loved ones. The dining options weren't that great. The meals were being delivered to the residents rooms due to the pandemic. Outside of COVID I think the food would be better.

They have been great from start to finish. We have enjoyed the clean community gracious workers and high-end food. The residents have been welcoming through the process too. We look forward to the continued care for my father at The Woodmark.

Thank you & all of you staff for your kindness & patience while my sister & I were look for an Assisted Living for our mother. The time you took to answer the endless questions we had was greatly appreciated. The Woodmark appears to meet our needs completely, Our decision was made in part due to the attention paid by [name removed] & others. Thank you so much.

Great community! I adore the people that work there. Always going above and beyond to help.

We chose The Woodmark at Sun City because we really liked the way it looked. The original room size she was in was great, but they have recently moved the residents into new studio rooms and I am not a fan of them, they are smaller. The staff members have been great with communication with everything that has been going on. We are pleased with our experience I would absolutely recommend them.

We really like the community and everything about it. We chose this because of the nice apartments and the price was reasonable. There was also a lot of socialization to be offered, unfortunately once covid hit they followed the state and medical advise and locked it down. However, by doing so they have not had any residents test positive for covid, so their concern for their safety was top priority. The community is very clean, nice, fresh and bright. They are doing updates on the outside as well as the inside. The staff members are all very friendly and always willing to help out. Whenever we have questions they are always answered. We felt the meals and dining service was well presented. They have a great activities director. There is an exercise room, a nice outside garden and an area around it where the residents can get outside and walk around. They also send us active notices regarding any changes with the community, overall we are very happy with it.

I live in the area Sun City on Boswell. had a lovely tour and good food.

Very Informative.

Lovely facility. Excellent explaining for services offered. Very thoughtful. Thank you for answering questions. All my know questions were answered by [name removed].

Our questions were answered. It was nice that we were able to tour the facility.

Thorough and knowledgeable. Made us feel comfortable.