The Waterford at Levis Commons

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

My mom loves the place. It has been a godsend. They have absolutely the best staff ever. They go out of their way to make every person feel special. They encourage each person's strengths, and they help with the things each person struggles with. I couldn't tear my mom away from there if I wanted to. It has become her community. She went there because she was lonely and needed socialization, and she has absolutely thrived being there. Overall she is thrilled with the food. They offer so many fantastic activities - a great variety, well organized - so many that I have to schedule time to talk to Mom around all they have going on. It has absolutely been worth every penny.

Our family had an in person tour and there were still some restrictions and guidelines we did have to follow, but they were flexible and allowed us to see a few different rooms. However it was just not a nice community. We did not want our loved one living there.

Lovely new facility-bright and very clean and elegant. Seemed very quiet-not so much going on. Apartments were small. Staff was very friendly. Liked the outside patio, but not available with a 1 bedroom. Dining area very large and pretty.

I would tell others the staff is very friendly. The administrator is always willing to please, she is through. If you have any concerns you can make an appointment to speak to the administrator. They are allowing for one hour visits by appointment.

Our family had a virtual tour, and our experience was good. The video quality of the tour was good and the overall communication was clear and good.

The community has a great medical staff. They are meeting our loved one's dietary needs. The rooms are like small apartments. The facility is well maintained and very clean. Communication is the one thing that is below average I would like more communication during covid. I would recommend this community to others

We are very happy at the Waterford. My mom started as independent living, she is now on Assisted living. The staff has been very helpful, they move her to a room that was exactly like her previous room. They went over and above to make her feel comfortable. They always get back to me right away when I call about anything.

Very accommodating. Willing to work with you. Pets are welcome- They have therapy dogs. Have a large size 1 bedroom- very nice.

It is nice facility. Staff is friendly. It is a better fit for someone more independent and not for folks with higher care needs. There is not a lot of activities or events for residents to participate in outside the community. The food was okay. They have outdoor space for residents.

This is a lovely place with helpful staff. Their stepped up services are offered in different levels to accommodate all anticipated needs of their residents. I think this is a wonderful place, even if we don’t choose it for my father-in-law.