The Waterford at Creekside

Our loved one recently moved into the facility and we thought this was the best choice for them but now have serious doubts. They seem to be extremely short staffed, and communication once your loved one is there and the monies are received, becomes near nonexistent. Today multiple attempts to check on our family member were fruitless as nobody answered the phone, to the point we considered calling law enforcement to do a wellness check on the facility. Once someone finally answered this evening we were told we couldn't speak directly to the director of nursing, nor would they take a message for her. When we explained that the old, worn out mattress we have repeatedly asked about getting switched out because it poses a fall risk, they suggested we contact the PT person and it would be Monday or Tuesday before they could do anything. To say that they're available 24/7 is laughable. They don't answer, don't return calls and when you actually get someone on the phone, they have attitude.

This is my first experience having someone live in assisted living. I feel the accomodations are very nice. The food seems to be very good. The outside areas provide a nice change for residents. They need more staff in areas. I feel it would be better to have male and females live in seperate wings.

The Waterford at Creekside has been a great experience so far, the staff are very knowledgeable and send out monthly newsletters to the families to keep them updated. They also constantly engage and interact with the residents which is nice to see. They have good daily activities all throughout the week. It is a very nice community with a beautiful courtyard and a lot of nice places to walk around. There is entertainment in the main area which is nice. The staff know all of the residents by name to which is great.

This was a nice community. They have cottages and they are separated by the ability of the residents. The cottages can seem small. The residents were not as active as other communities. The grounds were not as pretty as other communities.

Staffing is so changing that occasional services needed, are not given. Food has too much carbs. Needs more fresh veggies & fruits.

Very clean and accommodating. Friendly staff. Professional employees. The only request I have is to improve the food and food service. My mother complains about the food. She is not happy that hamburgers were taken off the menu. Thank you.

This is my first experience having someone live in assisted living. I feel the accommodations are very nice. The food seems to be really good. The outside areas provide a nice change for residents. They need more staff in areas. I feel it would be better to have males and females live in separate wings.

Great people! Great place!

Excellent facility.

This is my first experience having someone live in assisted living. I feel the accommodations are very nice. The food seems to be very good. The outside areas provide a nice change for residents. They need more staff in areas. I feel it would be better to have male and females live in separate wings.

With the cottage style community this is a really good fit for almost anyone in need of care. The cottages are smaller so there are more staff to patient ratio. They make home made meals every day in the kitchen for them. It is just like being at home and it is very nice. They have activities like bingo, care exercises and more for the residents to stay active in the community. They keep 70s and 80s music playing and my loved one really likes this as it plays softly in the background.

The menu seems really good and they are accommodating to his diet. The activities are limited to exercise, holiday and birthday activities, etc. This is a locked memory care unit. This location is all on one floor. It's simple. Not over decorated. Its easy for the residents to get around. They provide simple comforts that the residents appreciate. I think they could work on the visiting hours and make them a bit more accommodating. They are limited to 1-430pm currently.

The Waterford community itself and the cleanliness was a huge plus right away, however unless the management gets it together or new management comes in we would not recommend this community. During our loved ones their medicine was all messed up which became a huge concern for us. The community never communication really with the hospice nurses, or honestly our family. We could call and be on hold for 30 minutes, or never even get a call back. We paid in full for our loved one to stay two months, and unfortunately they did not stay the full two months and even though they said we would be refunded that is not happening. We feel that we are just being lied to.

They could work to improve their internal organization and keeping track of our loved ones belongings, we have had some trouble with their clothes going missing and running out of clothes.

You could only visit your loved one by appointment, and this was a the downfall for us at the time. Otherwise, I felt this would have been a better place for my loved one.

Our family had an in person tour and the people were very nice, but the rooms were really small. Only a twin bed could fit which we did not care for, hardly any other furniture could get inside the room. Also with the cost they have different stages of pricing for the different health levels.

Very nice people work here they are hard working and give good care. I appreciate all that they do.

I came to do a walk through for a cost comparison. Well-kept-and nicely decorated cottages-residents engaged-lunch was about to be served, smelled great!

Older but well kept community. Staff very welcoming and friendly. Residents were participating in a music and movement exercise program and seemed to enjoy it. One sweet lady was singing to the music.