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The Waterford at Creekside

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9015 University Pkwy, Pensacola, FL 32514

9.3
Review score
137 reviews
Add review
9.3
Review score
137 reviews
5 star
72%
4 star
12%
3 star
7%
2 star
5%
1 star
4%
See all reviews
9.3
Review score
5285 reviews
72 facilities
For pricing & availability:
(866) 374-4058
The Waterford at Creekside
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The Waterford at Creekside outdoor common area
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22 Floor plans available
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billie Ferraro
-
Family/friend
5.0
[name removed] is so helpful everyone is friendly very helpful caring
My sister loves the people and says the food is good This was her pick of the places we toured still ironing out details but as long as my sister is happy I’m happy would love more flexible rules with pump soap to wash hands in bathroom still settling in

About the facility
The Waterford at Creekside

Beautiful landscaped grounds, compassionate hospitality, and amazing Floridan weather awaits you at The Waterford at Creekside — a secure, single-story community offering memory care services in Pensacola, Florida. Take a stroll along the outdoor walking paths that weave throughout the courtyard, or visit with loved ones in our cozy common area. Our homelike interiors and friendly caregivers provide residents with a supportive and inclusive environment, where they can get the most out of life.

Community Services and Amenities

Minor tasks and everyday routines can be stressful for those living with memory loss, stirring up feelings of frustration and anger. In order to alleviate as many stressors as possible, our associates offer regular housekeeping and laundry services. Our professional chef and team prepare delectable and nutritious meals for breakfast, lunch, and dinner every day. Members of our community can receive the nourishment they need while socializing with their peers in our charming, family-style dining hall.

The environment at The Waterford at Creekside is designed to preserve the dignity and individuality of all residents. The community features comfortable furnishings, wide entryways, and wheelchair-accessible grounds, enabling everyone to easily navigate the campus. Each staff member of our memory care team has undergone specialized training in caring...

Read more

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Memory Care

Pricing
for The Waterford at Creekside

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
Unlock pricing
Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Waterford at Creekside

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The Waterford at Creekside outdoor common area
The Waterford at Creekside

9015 University Pkwy, Pensacola, FL 32514

The Waterford at Carpenter's Creek
The Waterford at Carpenter's Creek

5918 N Davis Hwy, Pensacola, FL 32503

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Review score
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Review score
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4 star
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4 star
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9.5
Review score
52 reviews
9.5
Review score
52 reviews
5 star
57%
4 star
19%
3 star
12%
2 star
6%
1 star
6%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

1

Assisted Living

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Memory Care

Amenities
at The Waterford at Creekside

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Non-Ambulatory Care
  • Incontinence Care
  • Diabetic Care
  • High Acuity Care
  • Medication Management

Meals & Dining

  • No Sugar
  • Room Service
  • Kosher
  • Low / No Sodium
  • Organic
  • International Cuisine
  • Restaurant Style Dining
  • Vegetarian
  • Meals Provided
  • Vegan
  • Guest Meals
  • Anytime Dining

Room Amenities

  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Respite or Short Term Stays Offered
  • Cable or Satellite TV
  • Air Conditioned
  • Wheelchair Accessible Showers
  • Ground Floor Units

Community Amenities

Transportation & parking

  • Transportation at Cost
  • Property Convenient to Public Transit
  • Uncovered Parking
  • Complimentary Transportation

Common areas

  • Outdoor Common Areas
  • Butterfly garden / Hummingbird garden
  • Indoor Common Areas
  • TV Lounge
  • Private Bath
  • Beauty Salon
  • Barber Shop

Recreational areas

  • Golf Course or Putting Green
  • Raised Garden Beds

Services

  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • English

Activities

  • Holiday Parties
  • Yoga / Chair Yoga
  • Activities Off-site
  • Activities On-site
  • Reminiscence Programs
  • Pet-focused Programs
  • Birthday Parties
  • Live Musical Performances
  • Trivia Games
  • Visiting Chaplain or Priest
  • Art Classes
  • BBQs or Picnics
  • Day Trips and Outings
  • Devotional Activities On-Site
  • Karaoke

Reviews

for The Waterford at Creekside

9.3Review score137 reviews
9.3
Review score
137 reviews
5 star
72%
4 star
12%
3 star
7%
2 star
5%
1 star
4%
Sonida Senior Living
9.3
Review score5285 reviews72 communities
Write a review
A Place for Mom has scored The Waterford at Creekside with 9.3 out of 10 using our proprietary review score based on 46 reviews in the last 2 years. Over all time, The Waterford at Creekside has 137 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
4.6
Friendliness
4.5
Care Services
4.3
Staff
4.5
Meals & Dining
4.7
Activities
4.4
Value for Cost
4.3
A Place for Mom has scored The Waterford at Creekside with 9.3 out of 10 using our proprietary review score based on 46 reviews in the last 2 years. Over all time, The Waterford at Creekside has 137 reviews with an average "overall experience" of 4.4 out of 5.
Parent company
Best of Senior Living 2023
Sonida Senior Living
9.3
Review score5285 reviews72 communities
Logo for Sonida Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 137 reviews
Anonymous - Family/friend
Memory Care
May 6, 2024
3.0
Verified Review
Review for The Waterford at Creekside
Typical nursing home . Staff that work with the patients, are under payed. Quality of care is low, due to the quality of people they hire. The owners of nursing homes, are making a killing, and providing very low quality care. Diapers are not changed regularly, and place is understaffed most days. I'm just glad my loved one, doesn't realize much anymore.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
3
Response from The Waterford at Creekside
May 8, 2024
Thank you for sharing your concerns regarding our community. We prioritize the well-being of our residents and strive to exceed state-required staffing ratios. With a minimum ratio of 1 staff member to 12 residents, and typically maintaining a ratio of 2:12, we are committed to providing the highest quality care possible. We welcome the opportunity to address any further concerns you may have. Please don't hesitate to reach out to us to discuss them in more detail.
billie Ferraro - Family/friend
Memory Care
March 28, 2024
5.0
[name removed] is so helpful everyone is friendly very helpful caring
My sister loves the people and says the food is good This was her pick of the places we toured still ironing out details but as long as my sister is happy I’m happy would love more flexible rules with pump soap to wash hands in bathroom still settling in
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Heather A - Family/friend
Memory Care
January 9, 2024
5.0
Verified Review
Review for The Waterford at Creekside
Waterford had more availability in their higher functioning areas whereas inspiritas did not have an opening until mid-December. [name removed] is still fairly independent when it comes to taking care of herself so we wanted similar capability in her living area.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Erc - Industry reviewer
Memory Care
November 20, 2023
5.0
The director and team do an exceptional job keeping the residents engaged. They go the extra mile to envelope every resident and make life more enjoyable.
anonymous - Family/friend
Memory Care
November 20, 2023
5.0
The staff at the waterford was so friendly and helpful. The front desk employee was so professional and kind.
Anonymous - Toured community
Memory Care
November 20, 2023
5.0
Amazing tour. I liked the intimate smaller grouping in each cottage. They were knowledgeable and answered all of my concerns. I appreciate them coming in on a Sunday to meet with my an my family. Looking forward to my aunt moving in soon.
Ed - Toured community
Memory Care
September 24, 2023
5.0
Lunch Tour
I am looking at Memory Cares for my father in law. I know we will need to move him into a safer environment soon. [name removed] listened to our needs and was informative. I love the home like environment. Also, I was impressed with the interaction with the residents. I have placed my father in law on a waiting list for Cottage 6.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Happy H - Family/friend
Memory Care
September 14, 2023
5.0
Dining with the stars!
Tell those you love about this location if you are considering placement I highly recommend allowing your family to be a part of their family they will very much feel at home Food here is great- no worries about variety or repetition! My mom eats same breakfast every day for years and here she is given the same option ! I don’t have to worry but for those who like a variety they have that too! It’s just like being at home!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
June 22, 2023
2.0
Verified Review
Review for The Waterford at Creekside
It was the best place, we could afford .Typical nursing home environment. Dont bother asking anyone any questions, because you will never get an answer or call back.I would recommend Waterford because I've come to realize their all alike. Dont think anything will get better until more staff are hired and staff are payed better. Better management of dirty laundry would help alot with the smell.
Cleanliness
2
Friendliness
2
Care Services
2
Staff
2
Meals & Dining
2
Activities
2
Value for Cost
2
Response from The Waterford at Creekside
June 29, 2023
We truly appreciate your honest feedback. We would like to work towards a resolution, so if you are willing, please reach out to us at (850) 477-6400 to discuss this further.
Brandon B - Family/friend
Memory Care
June 5, 2023
5.0
Verified Review
friendly staff members, would recommend for memory care, a good fit
All of the staff at The Waterford at Creekside are very courteous and friendly. The rooms are small but I would say that they are the perfect size for memory care residents. I would recommend The Waterford for other families looking for a memory care facility.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Cee Cee - Toured community
Memory Care
May 10, 2023
5.0
Amazing Tour
The Waterford at Creekside is a beautiful and peaceful memory care. The time and attention given to me and my family during our tour was exceptional. I was impressed with the cozy cottage set up. My father had Alzheimer’s and was needing placement. He passed away before we were able to move forward with the move in. The community reached out and sent a really sweet card.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Dee D - Family/friend
Memory Care
May 10, 2023
5.0
Wonderful Community
Wonderful Staff!!! The caregivers really seem to truly care about the residents they care for in every way. I have seen the meals that have been served , they look and smell amazing!! The grounds and common areas are always clean.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Ann D - Toured community
Memory Care
May 9, 2023
5.0
Very impressed with the overall picture of Creekside. The cottages are homey, the staff in each so helpful to residents. I feel confident I have chosen a good place for my husband.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
5
Michelle B - Family/friend
Memory Care
May 9, 2023
5.0
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Shelly W
Memory Care
May 9, 2023
5.0
Activity
I love the activity that is provided for the facilities and how we can in with the residents as they are dealing with dementia and Alzheimer’s. They are amazing at what they do and what they show and it’s important to them every day that we engage with them with activities keeps their mind strong..
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Don't use my name - Resident/client
Memory Care
May 9, 2023
5.0
Beautiful activities every day
Beautiful activities every day, Monday through Sunday, thank you ladies, for a beautiful work with all residents! I see my mother doing activities every day, I personally know it's very hard to engage residents to do so, but this program at this facility do it , I'm very Happy about it.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
K - Family/friend
Memory Care
May 1, 2023
1.0
Verified Review
Not For My Family
My loved one was in the community. The staff were caring. The activities were good. Unfortunately, we saw two staff members have a physical fight in front of residents. Another staff member called a resident a mean old lady.
Cleanliness
5
Friendliness
1
Care Services
4
Staff
1
Meals & Dining
3
Activities
5
Value for Cost
4
Response from The Waterford at Creekside
May 2, 2023
We regret to hear that you had this experience at our community. We can assure you that we do not find this type of behavior acceptable and we have addressed the situation. Please do not hesitate to reach out to me directly should you have additional questions or feedback regarding your experience.
Diana C - Industry reviewer
Memory Care
December 30, 2022
5.0
The Best Director Every!
I worked as Activity Assistant for more than 15 years, and I never had someone who loved our residents like Miss [Name removed]. She is our Activities Director and she loves all the residents! I love and I'm happy I work here.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Eric M - Family/friend
Memory Care
December 30, 2022
5.0
Awesome
I was visiting an old friend at the Christmas Party the room was alive and the staff was engaging with the residents. Entertainment was spectacular-what a great place.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
December 30, 2022
5.0
Healthcare Advocate
I had the opportunity to help a family that needed placement quickly for their mother. Creekside made it very easy and the transition from home was seamless.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Viewing 1-20 out of 137 reviews

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Frequently Asked Questions
about The Waterford at Creekside

The Waterford at Creekside offers Studio and Semi-Private. Learn more.

A Place for Mom has scored The Waterford at Creekside 9.3 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (850) 477-6400 to reach a resident at The Waterford at Creekside.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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