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Best of 2022 Senior Living Award
A Place for Mom Best of Senior Living Award winners represent the top 2-3% of senior care providers nationwide based on reviews from residents and families.

The Waterford at Creekside

9015 University Pkwy, Pensacola, FL 32514

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The Waterford at Creekside outdoor common area
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Anonymous - Loved one of resident/client
4.0

This is my first experience having someone live in assisted living. I feel the accomodations are very nice. The food seems to be very good. The outside areas provide a nice change for residents. They need more staff in areas. I feel it would be better to have male and females live in seperate wings.... Read more

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About the facility The Waterford at Creekside

Beautiful landscaped grounds, compassionate hospitality, and amazing Floridan weather awaits you at The Waterford at Creekside — a secure, single-story community offering memory care services in Pensacola, Florida. Take a stroll along the outdoor walking paths that weave throughout the courtyard, or visit with loved ones in our cozy common area. Our homelike interiors and friendly caregivers provide residents with a supportive and inclusive environment, where they can get the most out of life.

Community Services and Amenities

Minor tasks and everyday routines can be stressful for those living with memory loss, stirring up feelings of frustration and anger. In order to alleviate as many stressors as possible, our associates offer regular housekeeping and laundry services. Our professional chef and team prepare delectable and nutritious meals for breakfast, lunch, and dinner every day. Members of our community can receive the nourishment they need while socializing with their peers in our charming, family-style dining hall.

The environment at The Waterford at Creekside is designed to preserve the dignity and individuality of all residents. The community features comfortable furnishings, wide entryways, and wheelchair-accessible grounds, enabling everyone to easily navigate the campus. Each staff member of our memory care team has undergone specialized training in caring...

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Learn more about the Best of Senior Living awards and this year’s winners. See all 2022 award winners.

Senior Living Options Offered

Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Waterford at Creekside is a community within Sonida Senior Living properties. See all Sonida Senior Living communities.

Pricing for The Waterford at Creekside

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Waterford at Creekside

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
International Cuisine

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Ground Floor Units
Handicap Accessible

Facility Amenities

Transportation & parking

Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit
Uncovered Parking

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Barber Shop

Recreational areas

Golf Course or Putting Green
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Outdoor Walking Paths

Languages spoken

English

Activities

Devotional Activities On-Site
Visiting Chaplain or Priest
Art Classes
Karaoke

Reviews for The Waterford at Creekside

4.3

(94 reviews)

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Cleanliness

4.5

Care services

4.2

Staff

4.6

Meals & dining

4.7

Activities

4.2

Value for cost

4.2

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1-20 of 94 reviews
2.0
July 30, 2022
Amy C - Loved one of resident/client
Communication lacking

Our loved one recently moved into the facility and we thought this was the best choice for them but now have serious doubts. They seem to be extremely short staffed, and communication once your loved one is there and the monies are received, becomes near nonexistent. Today multiple attempts to check on our family member were fruitless as nobody answered the phone, to the point we considered calling law enforcement to do a wellness check on the facility. Once someone finally answered this evening we were told we couldn't speak directly to the director of nursing, nor would they take a message for her. When we explained that the old, worn out mattress we have repeatedly asked about getting switched out because it poses a fall risk, they suggested we contact the PT person and it would be Monday or Tuesday before they could do anything. To say that they're available 24/7 is laughable. They don't answer, don't return calls and when you actually get someone on the phone, they have attitude.


4.0
June 30, 2022
Anonymous - Loved one of resident/client

This is my first experience having someone live in assisted living. I feel the accomodations are very nice. The food seems to be very good. The outside areas provide a nice change for residents. They need more staff in areas. I feel it would be better to have male and females live in seperate wings.


5.0
June 23, 2022
Val - Loved one of resident/client
Verified Review
Our families experience

The Waterford at Creekside has been a great experience so far, the staff are very knowledgeable and send out monthly newsletters to the families to keep them updated. They also constantly engage and interact with the residents which is nice to see. They have good daily activities all throughout the week. It is a very nice community with a beautiful courtyard and a lot of nice places to walk around. There is entertainment in the main area which is nice. The staff know all of the residents by name to which is great.


3.0
May 24, 2022
Anonymous - Toured community
Verified Review
My Tour Experience at The Waterford at Creekside

This was a nice community. They have cottages and they are separated by the ability of the residents. The cottages can seem small. The residents were not as active as other communities. The grounds were not as pretty as other communities.

Response from The Waterford at Creekside

June 1, 2022

Thanks for taking the time to leave a review. We do hope we can be of assistance in the future. Take care!


3.0
May 17, 2022
Alice L - Loved one of resident/client

Staffing is so changing that occasional services needed, are not given. Food has too much carbs. Needs more fresh veggies & fruits.

Response from The Waterford at Creekside

May 20, 2022

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We hope to be of service to you again in the future. Best wishes, The Waterford at Creekside


5.0
May 17, 2022
Steven B - Loved one of resident/client

Very clean and accommodating. Friendly staff. Professional employees. The only request I have is to improve the food and food service. My mother complains about the food. She is not happy that hamburgers were taken off the menu. Thank you.


4.0
May 17, 2022
anonymous - Loved one of resident/client

This is my first experience having someone live in assisted living. I feel the accommodations are very nice. The food seems to be really good. The outside areas provide a nice change for residents. They need more staff in areas. I feel it would be better to have males and females live in separate wings.


5.0
May 17, 2022
Andy C - Loved one of resident/client

Great people! Great place!


5.0
May 17, 2022
Drew & Sonya - Loved one of resident/client

Excellent facility.


4.0
May 17, 2022
Anonymous - Loved one of resident/client

This is my first experience having someone live in assisted living. I feel the accommodations are very nice. The food seems to be very good. The outside areas provide a nice change for residents. They need more staff in areas. I feel it would be better to have male and females live in separate wings.


5.0
May 10, 2022
Stacey W - Loved one of resident/client
Verified Review
Best living for mom

With the cottage style community this is a really good fit for almost anyone in need of care. The cottages are smaller so there are more staff to patient ratio. They make home made meals every day in the kitchen for them. It is just like being at home and it is very nice. They have activities like bingo, care exercises and more for the residents to stay active in the community. They keep 70s and 80s music playing and my loved one really likes this as it plays softly in the background.


4.5
April 7, 2022
Laurie - Loved one of resident/client
Verified Review
Would Recommend

The menu seems really good and they are accommodating to his diet. The activities are limited to exercise, holiday and birthday activities, etc. This is a locked memory care unit. This location is all on one floor. It's simple. Not over decorated. Its easy for the residents to get around. They provide simple comforts that the residents appreciate. I think they could work on the visiting hours and make them a bit more accommodating. They are limited to 1-430pm currently.


2.0
February 23, 2022
Nancy - Loved one of resident/client
Verified Review
If it was run better - it would be a great place

The Waterford community itself and the cleanliness was a huge plus right away, however unless the management gets it together or new management comes in we would not recommend this community. During our loved ones their medicine was all messed up which became a huge concern for us. The community never communication really with the hospice nurses, or honestly our family. We could call and be on hold for 30 minutes, or never even get a call back. We paid in full for our loved one to stay two months, and unfortunately they did not stay the full two months and even though they said we would be refunded that is not happening. We feel that we are just being lied to.

Response from The Waterford at Creekside

March 16, 2022

We appreciate you bringing this experience to our attention, Nancy. If you are willing, please contact us at (850) 477-6400 so we can work towards a resolution. We look forward to hearing from you.


5.0
February 9, 2022
anonymous - Loved one of resident/client
Verified Review
our families experience

They could work to improve their internal organization and keeping track of our loved ones belongings, we have had some trouble with their clothes going missing and running out of clothes.


4.0
January 31, 2022
Anonymous - Toured community
Verified Review
My Tour Experience at The Waterford at Creekside

You could only visit your loved one by appointment, and this was a the downfall for us at the time. Otherwise, I felt this would have been a better place for my loved one.


4.0
November 29, 2021
anonymous - Toured community
Verified Review
Our tour experience

Our family had an in person tour and the people were very nice, but the rooms were really small. Only a twin bed could fit which we did not care for, hardly any other furniture could get inside the room. Also with the cost they have different stages of pricing for the different health levels.


5.0
October 4, 2021
Lisa G - Loved one of resident/client
My Review of The Waterford at Creekside

Very nice people work here they are hard working and give good care. I appreciate all that they do.


5.0
September 23, 2021
James B - Industry reviewer

I came to do a walk through for a cost comparison. Well-kept-and nicely decorated cottages-residents engaged-lunch was about to be served, smelled great!


5.0
September 23, 2021
Sarah Beth - Toured community

Older but well kept community. Staff very welcoming and friendly. Residents were participating in a music and movement exercise program and seemed to enjoy it. One sweet lady was singing to the music.


5.0
September 23, 2021
anonymous - Industry reviewer

Neighborhood around The Waterford at Creekside

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Frequently Asked Questions about The Waterford at Creekside

The Waterford at Creekside offers Studio and Semi-Private. Learn more.

The Waterford at Creekside has received an average review rating of 4.3 based on 94 reviews. See all reviews.

Call (850) 477-6400 to reach a resident at The Waterford at Creekside.

To reach a resident at The Waterford at Creekside call: (850) 477-6400



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.