Sodalis Pensacola

The tour guide was really nice and great but when we walked in we set off the alarm. It took about 5 minutes for someone to show up and check on this so this made us a little uncomfortable and it was a little older

I am over the moon that my mother is a part of the Sodalis Pensacola family! Moving her from [community name removed] to Sodalis Pensacola, sight unseen, was very scary, but the transition exceeded my expectations! As soon as we walked in, so many new faces greeted us and at that moment I knew how lucky we were to call this mom’s new home! The facility is beautiful! The staff so far has been A++ I know my mother is safe in their care.

My best friend works at this facility and seeing her work is how all of the others are as well! The employees her are absolutely wonderful and I highly recommend ??

This community was very nice . It was a quick tour not too involved but what I saw was nice.

This was an okay community. However, the marketing person didn't seem to know much about the community during the tour.

After touring many other facilities, we were not the biggest fans of Elmcroft, we felt the value for the money was not there.

During our loved ones stay some of the staff members were great and others were not. Being in the health care business, It was just not a good experience, the staff were not very communicative or consistent throughout, we never knew if they were on break, helping out other residents or just not taking phone calls.

We chose Elmcroft of Pensacola because it is a smaller facility which is where she felt more comfortable. When I did the virtual tour I was hooked on it because of the friendliness of the staff members as well as the residents. Her apartment size has plenty of room for 1 person. They were amazing with helping us and have been very accommodating. I would highly recommend to others who are looking.

Very friendly staff and residents. Beautiful facility and rooms.

We chose Elmcroft of Pensacola because of the staff, they were super friendly and went above and beyond and tried to make everything a smooth transition from the rehabilitation facility. The room sizes here are pretty good size for what she needs. One of the cools things is they allow families to bring their pets to see your loved ones in the courtyard. Another thing they have is a hairdresser and do their nails. I would recommend them.

for me, it was a bit depressing. dated, dark and worn. not my taste.

We chose Elmcroft of Pensacola because our loved one needed memory care and they had availability quickly when we needed it. The whole move in process went very smooth and they were accommodating which was very nice in such a hectic time. One complaint I have had is sometimes it is hard to get a hold of people. Overall, from what I have seen this is a good choice. It smells good, people are friendly, and it is a smaller community.

The rooms at the community would be a four out of five, however we would not recommend this community to others. In the beginning they were not truthful with what they had to offer. Once we signed the papers it was a completely whole new story.

Our experience with Elmcroft Of Pensacola would be a 10 plus, the staff members at this community are great. They had things going on all the time. We can't over emphasize how much they felt like family, they make you feel wonderful. We think they went well above what we were expecting. We did eat some meals and it was excellent, we were surprised at the quality of the food. Our loved one always commented how good the food was

You need to contact me personally before you consider and/or commit to this location and company. Understand I am personally in business and know business. When this facility was locally owned by Broadview everything was good and straight forward. Elmcroft dba Eclipse bought out Broadview and this has been nothing more than a corporate take over looking for one thing and one thing only---INCREASE THE PROFITS and bottom line and do not care about your family number. Your family member becomes a number. Broadview assessed our Mother at their lowest level of needs. Soon after Elmcroft/Eclipse bought the company the level of care suddenly increased, our expenses are rapidly increasing but yet the level of care has not changed. In December 2019 We (our family) were given an ultimatum by the Director of the facility...her name is [name removed]...that we sign a new contract to upgrade our Mother to the next level or she and their legal team were working on a notice to move unless we signed the agreement. I am furious. Here we are at Christmas and Elmcroft's position is sign the new agreement, raise the revenue or move, NOW...[name removed] has since been fired, the staff is depleting and who knows what is yet to come other than us, as a family, standing up against this corporation and filing suit for breach of contract and fraud. Please contact me. I don't mind sharing our experiences.

Very nice place. Highest medical capability. Clean, well maintained, especially good food planning and service. A bargain, too. We selected this place for my father-in-law.

This was an extremely pleasant visit, They are more for assisted living but the people are great. Only single rooms so not really set up for independent living but still a great facility.

Broadview had an abundance of staff and personnel actively engaging with the tenants. The atmosphere was homey. Everything was clean, well-organized and well-equipped. Patients and staff appeared to be content and engaged. This facility will be my choice for respite care for [name removed] of a few days or so. If I did long-term care, I would seriously consider Broadview.

Not sure how often they change the filters in the room for the air/ heating. Noticed it was on cool but didn't feel cool. Opened the door took out the filter . It had 1/2 inch of dust. Couldn't even see the holes in the filter. It was solid dust. Cleaned it ourselves. My father has a problem with his toilet getting plugged and can't get any help in fixing it. He calls but no one comes to take care of it until much later in the day... Poor management at this place.

The staff is unkind to residents who are not classified as "easy" or "simple". If any resident mKes their job "difficult" the staff become unruly - i.e. meals are not warm, paid diaper services are undone for days, paid room cleaning services undone for days. I am under no assumption that working at or running an assisted living facility is an easy task, but if family is trusting you (and paying you way too much good money) to help them assist their cherished parents/grandparents in living life, then I expect you you follow contracted services, to provide basic living standards, and to treat said loved ones with at least the mother basic dignity and human kindness. Finally, if you cannot manage to do your job to the standards you promised, at least be able to explain why when caregivers call to discuss issues, at least have the decency to be honest, straightforward, and professional. Answer our questions about medication, billing, scheduling... do not suggest grandchildren steal meds from the grandparents, do not complain to children about the resident's behavior, and do not smack on a sandwich when discussing these issues.