The Trace Senior Community

The facility has a nice common area and dining hall. We've just had a problem with the service. I would recommending keeping on top of the staff and visiting often. because we're just not getting all of the services we were promised.

Mom wasn't there long but the staff was very friendly and kept everyone engaged. They went out of their way to help us and mom.

They are very short staffed and the residents are paying the price for it. Management does nothing to fix the numerous issues. Elevator has been broken for months. Definitely do not even consider the Memory Care unit, Memory Care is a complete money grab, Really bad glorified baby sitting. Residents live in filth since rooms are not cleaned. Clothes are washed but seem to disappear. Food back there is slop. No meaningful programs or activities. The residents are sat in front of the TV all day while most staff plays on their phones. No assistance with grooming or bathing or clothes changing. RUN RUN far away from this place!!!!

I chose The Trace because of the larger room sizes and there are fewer people who live here. The staff is very friendly, but the problem is they are short staffed which is no fault of their own. The residents are all very friendly and welcoming. I really like my room size, I had plenty of room for all of my things and I have a nice size closet. They come in and clean once and week and the grounds are well kept. The facility is pet friendly and they seem to enjoy my dog. The food and dining service is starting to improve. I would recommend them to others who are looking.

We chose The Trace because of the size of the facility, it is not too big and not too small .We also really liked the staff members. The room sizes here are huge, they are double the size of anything else that we looked into. They have had a couple covid lock downs and they did a good job trying to manage that. I would recommend to others looking.

I like the workers here, they are very friendly, especially the day workers. The meals and dining right now are not the best, we just got out of a lock down and during the lock down there was a few times i did not receive breakfast. When I would receive breakfast it was served to close to lunch time. The activities are also still pretty limited right now.

I would say they're about average, on par with what other assisted living facilities are like, based on what I hear from my friends. Our activities director accepted a different position within the company, so we're now without an activities director. But I think they have a good staff overall.

During the few months our loved one has been there, the feedback we have heard about the meals is that they are great. The activities are back to normal the residents are able to go on outings again. The staff members would be higher than 5 stars they are so friendly. We were just amazed in the beginning at the size of the apartments. Our loved one was able to take all of his furniture and there is still space leftover.

I would tell others looking at The Trace that I do think there is an issue with the quality and variety of the food menu, I have to bring her food from home a lot. The activities here seem to be limited, the only thing they really have to do is bingo so the residents get bored. I would say it is not a place for a very active senior. Overall, I would recommend this community. I think it is a reasonable value for what you pay and I know that she is safe and secure here.

I am born and raised in Covington. The Trace is NOT how we treat people. Especially our vulnerable loved ones. The Trace is : Large Corporation management that cares more about the Dollar than the patient. I would not choose this assisted living for my loved one.

The Trace has very much declined lately as for as both quality of service, management service, and reputation. Over SIX of their care givers have quit for another senior facility, including THREE caregivers, of which our family member was so very fond of, and always looked very forward to seeing them daily. Additionally, when we visited The Trace, it was evident that the top management staff were more concerned with other issues than interacting with their employees. It was also our opinion that the top management was clueless as to how to professionally motivate, interact, or keep their best care givers from quitting.

They have been taken over by new management since my mother moved in in 2015. I certainly preferred the old staff and management. They were more personable and took time to hear the residents's issues. I do not believe that my mother's care is at the quality level it was two years ago.

We toured here and I really liked it. It wasn't where mom wanted to be, so we had to compromise. But this was a really nice place.

The Trace has been a great experience for my mother. The professional chef knows her special dietary needs and the food is delicious. I have eaten in the dining room when I visit. The rooms are larger and more attractive than the previous assisted living facility where my mother lived. The staff are friendly and made her feel at home on the first day, she moved in. I also like that all assisted-living residents wear a pendant that they can press if they need any type of help. My mom used it the first evening she was there. Help arrived within 15 minutes. Not bad!

Very great place, for any level of care for seniors. Very professional, clean, helpful, and caring staff. A great place for your parents to be safe, and social.

So far everything with The Trace Senior Community has been very good. My dad has dementia and he can have a little violent behavior, and they are dealing with it well for the most part. It has been a challenging situation and there are some questions I have as we work through things, but we are all working together to achieve the best outcome. Otherwise, I think it is really a wonderful place. My parents both really like it. We just need to get my dads medications right and everything to get him under control and everything will be perfect.

My father is there and without a doubt he loves it! Its expensive no budget motel,but well worth the money. The staff is more than friendly,very helpful in any way they can be. Food is great! With a large selection to choose from,and I believe daily specials too. The Trace Senior Community is over all a high end environment,centrally located,easy to find,and close to my home. The residents was upbeat and happy to have fun activities to participate in during their stay.

The one area I can think of that they can improve on is their meals. The meals often sound good but don't taste as good when we get it. Very clean and friendly place.