The Terrace at Beverly Lake Memory Care

My loved one lives at The Terrace at Beverly Lake Memory Care. I'm thinking about either negotiating down the rent or moving my loved one. It's ridiculous. We've been having problems left and right. I'm disappointed with the price and with the care The rooms are mostly dirty. Theft is a big problem. We had no idea that people steal so much and they didn't warn us. When we told them things are missing they're like yeah, people here "go shopping" a lot. Really? They should have told me. Most of my loved one's clothes are missing and other stuff is missing too. Their activity bus is still broken (since May), so many of the residents are stuck in the building all the time. Also, it smells like powerful fragrance trying to cover the smell of human waste in the commons area. Overall, I feel very stuck. I will NEVER recommend The Terrace at Beverly Lake Memory Care to anyone.

We toured The Terrace at Beverly Lake Memory Care during our search for a Memory Care facility for our loved one. The staff was very nice and knew every resident. They had excursions. We saw the dining area after lunch and a tray remained upended with food on the floor. There was more food not cleaned up, as well. Hinted at a staff shortage.

The reason we did not rate the meals and dining is because they haven't been there during dining so no opinion. This isn't really a comment on Terrace at Beverly Lake because it's expensive everywhere, but we hate that the facility like most is part of a huge corporation. I'm sure there are ways to lower the cost if that wasn't the case and care facility were independent of corporate greed.

Our loved one came to The Terrace's from another community, and out of other communities we had also toured - this was the nicest in terms of the number of caregivers on the floor. The activities are also nice, and we like the security of it. It may no be the cheapest but so far I have been very happy with the quality of care our loved one has received.

Our family had an in person tour and we really liked the community and the experience it was great, but at the time they were offering up a higher level of care that our loved one just did not need at the moment.

We chose The Terrace at Beverly Lake because of the of the sales director, she was super nice and open. She was there to answer all of our questions and was super patient with us. It is a smaller facility and they specialize in memory care and only have about 50 residents. They used a lot of whites and creams in the facility and it makes it feels very light and airy. The daily caregivers are INCREIDBLE with her care and great with communication. Every time one of them comes into the room mom gets a huge smile on her face. They are very animal friendly, we bring our dogs every time we go in and they are super welcoming and the other residents love it as well. There has been quite a bit of management turnover since she has moved in, however the caregivers here have been here for years so that makes up for it. We have eaten here and think that the meals served are pretty good! There are 5 kids in our family and all of us are very happy that mom is here.

We chose The Terrace at Beverly Lake because of the location- it is close to our family. Also they got really good reviews as well. I had friends and clients who have had their loved ones there as well and they have had good experiences. We liked that they have a 2 year spend down for Medicaid. Overall it has been a positive experience.

I moved my sister into The Terrace at Beverly Lake and have been very pleased with the warm, compassionate interest the staff has shown to her. There are many activities she can participate in and numerous other residents she can talk to. It is a bright, cheerful building with good-sized rooms. She loves it when a staff member occasionally brings in her cat or dog to be petted and cuddled!

This community was really nice it just did not have the availability when I needed to secure a spot for my loved one.

Our loved one was on the memory care side and we had such a positive experience. We absolutely love the facility. The staff members were great, the care takers were great. Every time we would call for updates they would tell us what he has eaten for the day, how is feeling and what all he has done. Such a positive experience.

They do not know how to handle dementia patients. They actually called the police and subdued my loved one and took him to the hospital where he passed away. He was having an outburst as dementia patients do sometimes. They did not call me first. They called the police.

My family & I had a very negative experience with The Terrace At Beverly Lake. While looking for a Memory Care home for my mother, we toured The Terrace & found it to be anything but welcoming. The front office staff was rude & cold, it felt like we were intruding. The tour guide was very price focused, we asked many questions & she kept pushing how important putting a deposit down was. The building itself is falling apart, there’s a huge sinking hole in the hallway, the paint is incomplete in many areas & there are bare damaged walls everywhere you look. The caregivers were running every which way, you can tell they are very understaffed, maybe two or three on a floor? The place is cold, bare & just sad. I’ve been to Memory Care places, I know it’s not all perfect but for them to be asking us to pay $8,000/month you’d think the residents would receive better than that. I want to know that my mother is being cared for properly & this place did not give me that feeling.

Love the staff. All were extremely friendly and interacted with the residents as if they were family. Residents seemed happy and involved. [name removed] and the rest of the staff acted like money was important but the residence well being was even more important.

My mother has been a resident for two years & our family is very pleased with the care & attention she receives from all the staff. They have had a recent change in directors (executive, marketing & life enrichment) & we are pleased with the new staff. There is a long time resident care coordinator who is excellent & some long time caregivers, medtechs, facility, laundry & kitchen staff who are truly compassionate & caring. These employees are very valuable & our hope is that they will continue to stay & provide excellent service.

My husband has been here for almost 2 years and the staff are very kind to all residents. They feel like the residents are family. They are also very helpful to the families I would like to commend [Removed] for helping me out. I forgot my cell phone here. They immediately took it, labeled and locked it up. All workers were made aware of it and that it was mine. When I came in and received it, all workers asked if I had gotten it. Thank you all for your kindness. [Removed]

All is well

My father has recently made the move into this community and so far things are going okay for him. I will say that overall we are happy with this facility and think they are decent job with my dad but there is defiantly room for improvement. The staff seem to be sitting in the living room a lot of the time and I would like to seem them walking around and checking on the residents more often. I also am frustrated that they seem to keep loosing my dads laundry. I am hoping they can start to get more organized in that department.

We toured this community. The staff was nice and caring and they did answer the questions we had for the caring. They did not have the room that we wanted at that time. They do accept Medicare for those who need assistance. We would recommend this community to other families

The experience here was awful in my words and my mother's. They do not have any activities for the residents at all. There are staff members who couldn't converse with my mom because there was a language barrier. My mom needed to communicate with them and couldn't which made things very difficult. My mother could not freely access the restrooms because they were always locked and you had to wait for someone to get the key. The food was not desirable in any way.My mom sad she took one shower while she was here for a week and the water was cold! She didn't want to take anymore showers after that.It was a very traumatic experience. After a week we moved my mom out of here. I wouldn't recommended this place to anyone.

During my tour of The Terrace at Beverly Lake Memory Care, I noticed that the place was very nice and so were the people. When I got there for my tour, the tour guide was on time and had a lot of information for me. The place was a good choice, but we picked another community that we thought would for my mother's needs better.