The Sheridan at Birmingham

The Sheridan in Birmingham is a wonderful place to live!! The caring staff, who knows everyone by their name, are awesome!! Always friendly, they greet you with a smile! Very attentive. Activities are always going on, outings, BBQ’s, music, happy hour( very nice), movies with popcorn. It’s like being at home. I highly recommend The Sheridan!!

The Sheridan is an amazing place. The decor is beautiful and the room are spacious. What really sets it apart is the other residents, families, and staff are truly so kind. I would highly recommend checking the community out for yourself or loved one.

We picked this community because, the memory care was less of an institutionalized feeling, and it was a closer location. It is an amazing place, where the caregivers love the people. They treat the residents like family, with love and respect. I cannot praise them enough. I would tell other families, go to the community, they are wonderful. Overall, we are very happy.

We really enjoy it, think its the best place for my Mom. She is receiving good care. She is in memory care with alternating activities that do not confuse her but something keeps her engaged. They have numerous ones at different times. They cater to her needs. They help my Mom to have more interaction with others. Their covid protocols have been really good during this pandemic.

The Sheridan’s web site and marketing material say all the right things, but our 92/90 year old parents experience daily service quality issues. This last week there was another 70 minute wait. This means 92 year old Dad has to provide care for Mom who is a stroke victim. We have provided the Sheridan of examples over and over again. Our concern is that both parents fall down due to the lack of care at the Sheridan. They say the right things but nothing changes

My mother went in to the Sheridan the day before the assisted living places closed for coronavirus. It was a difficult year for everyone. The management is doing a good job keeping the residents safe. I think most if not all residents are vaccinated and they are still being tested regularly. Mom has exercise class every morning and there are different fun activities in the afternoon. They have live entertainment, and a happy hour of some type about once a week. The food is great and enjoys all her choices. It is possible to do as much or little as you want. The other residents are friendly as well. My Dad was in the memory care unit for a few months before he died(he was 93). They were hard working and very kind to my parents. Anyway, My Mom would recommend the Sheridan and so do I!

The community is beautiful and the staff members have been very friendly. Our loved one says the food is really good and they have been very accommodating with her. They have a really good amount of activities, and she really enjoys participating in all of the exercises.

The staff is super friendly, accommodating, and this is a beautiful community. My only issue is that there has been turnover. The executive director is very responsive and caring. The communication, in general, is good but the medical staff needs some improvement. I would recommend this community to others. The community has done a great job with covid and keeping the residence safe.

Both my parents lived in this facility until they died. My mother was one of the first residents and it started out well. My father soon followed. The decline in care was evident over the months and of course by that time, my parents were both too ill to leave and we hired outside care for them both. The turnover in staff is insane. All the good people who worked there when they opened are gone. The original ED was completely useless and the head "nurse" is in over her head (although she is nice). They literally have no protocol for tracking if a resident comes to dinner, eats or does anything. There were times when staff made the BED AFTER MY MOTHER SOILED THE LINENS. So much of the care staff don't care at all. Although they offer activities and an application for family members to track participation, they clearly don't know who their residents are. How do I know... three days after my dad's death they were sending us notices that he was participating in activities. Their call buttons that the residents wear work 50% of the time. They often have two care givers for 40+ residents. They don't understand what it means when hospice steps in to provide care. (which is really important if you want insurance to pay for the medical services). The food is horrible. Heating and cooling issues were constant in the apartments. Conversations with the ED and head nurse always amounted to this response "that's not how we're supposed to do things". I had cameras in both parents rooms to monitor their care because without hard proof they would claim none of the accusations were accurate. I proved them wrong but nothing changed. I could go on and on about this place. The issues are endless. Please don't let the beautiful accommodations fool you into thinking the care matches the furniture. My sisters and I are sad my parents are gone but we will not miss the immense stress the Sheridan caused.

If could give this place a zero, I would. My mom lived there for a year and half before passing and we had to constantly monitor her care with video cameras. Because of her advance dementia we felt forced to keep her in her familiar environment. So to offset the terrible care, we hired private care for her all day long. Don't let the beautiful apartments and lobby fool you into thinking that the care will match the physical environment. The only staff worth keeping is the receptionist and rental agent.

Agree with prior review. My family is looking to get out...run out. The ED is a big problem....chuckles at every word, no action, zip on accountability. He is not qualified!!!!! Food needs improvement and care is marginal. Lots of turnover and management needs overhaul.

My in-laws moved here earlier this year. We spent a week visiting them and we're very impressed with the facilities, services, staff, events, and social opportunities. They love it so much; they wish they had made the move sooner!

My family member is resident in memory care. They are understaffed. Memory care director is lovely and works extremely hard, as do the caregivers. However, the needs for memory care residents are really not being met. Have had a few conversations with executive director about the problems, and nothing has changed. The caregivers try very hard to keep up and are very kind. Unfortunately they don't have the management to back them up. Food has been awful since the day my family member moved there, no improvement. It's like eating the worse meals in middle school. Not healthy for residents who need proper nourishment. One day pizza was served with tater tots. Residents sit around watching tv because there isn't enough staff to help them. Don't see residents with water other than at meals, and when a smoothie snack is prepared. If you move your family member here, be prepared to add a private caregiver. The building itself has heating/cooling issues, and is poorly laid out. No laundry facility in memory care, so staff has to leave the area to do laundry. No technology to detect when a resident falls in their rooms, and there have been several incidents that I am aware of. They should put their marketing budget towards improving the promised services instead of advertising special meals and programs for the public. They certainly shouldn't be accepting new residents until better staffed.

Toured facility. Good location, nice apartments, smiling faces.

The Sheridan at Birmingham is probably as good as other assisted living facilities. The aides on whom I depend range in attitude and performance from surly to outstanding. I am lucky if an aide is neutral —neither helpful nor sadistic . The facility is new and pleasing in decor, although I find it cold and modern,, as opposed to warm and welcoming. I’ve been here only four weeks and admit to resisting acceptance, but losing one’s husband and home are big adjustments for a 79-year-old with a diagnosis of a condition that has no cure. The management appears to be open to criticism and eager to improve conditions, but an aide cannot be forced to be caring. In general the aides here are not well trained, nor are they made aware of one’s particular problems. Most of my aides didn’t know that I couldn’t walk until I had been here for several weeks.

Promised activities, care and food would enrich my life. Not the case here. The director is no where to be found if issues arise. I have visited over the weekend time and time again, no director or direction on site. Beautiful location just poor management.

New facility, looks very nice. Limited activities. Hard to really judge the facility yet as they are too new. Residents are just starting to move in. We were not able to see any activities or interaction between staff and residents.