The Residence at Freeman Lake

We recently moved my dad into The Residence at Freeman Lake. The process was simple, the employees very helpful and kind. All our questions were answered. The facility is clean, welcoming, and my dad enjoys the food. They have many outside trips that he has the option to participate. in. I have noticed a huge change in his attitude...... I can't say enough.

We are very happy with the community right now, overall the experience has been really good. The staff is super friendly, and we really like the structure, décor and set up of the building,, which is also really.

The Residence at Freeman Lake community is very clean and well laid out. The rooms are better then other communities we had toured, they were set up better and have nicer updated appliances. The care services are inconsistent at time. When we asked for a couple things to get done they might not get completed in a timely manner, sometimes medication isn't handed out at the same time everyday. We do understand given the circumstance with staffing it could be an issue but they could also improve on bettering their communication with families. We think they would really benefit if they had some sort of app or portal where families could check in daily to see what their loved ones have been up to. We have not had first hand experience with the meals or dining service but we have met the chef and she is great and we have heard other residents rave about the food. They have had some changes and interruptions and have interfered with the activities but all in all they seem to be really good.

Our experience was with the memory care - we saw workers screaming at family members, the staff just need to communicate better with the families. Not a good experience for our family at all, just because you show them a care plan does not mean they are following it.

My loved one is happy with the activities that the community offers. They have activities like church, cards, movie night, general get together and special activities like music outside with family. Overall I like this community, I am just concerned with the cost and some things seem a bit excessive.

We chose this The Residence at Freeman Lake because we were in a hot spot and they had availability and we really liked them after our tour. It is a very nice facility and I would recommend to others looking.

They were cooperative, but I think they were understaffed. I know they were also struggling with low occupancy. But the care they provided and the people there were excellent. The food looked very good and well prepared. My loved one seemed to enjoy it. They made an effort to offer activities. The rooms were kept tidy, and the floors were always clean. I have no complaints whatsoever about how tidy it was.

If you have a loved one do NOT put them in this facility.. our family made that mistake. The care of your loved one does not exit here. Cleanliness does not exit and management tells you what you want hear. We were disgusted that we were paying to clean our loved one, clean their room. The staff was friendly but they yes you to death. I would rate it a Negative number if I could. Do not get talked into moving your loved one into this pathetic non caring place. Absolutely pathetic. I wouldn’t put my dog there.

Nice place with very caring staff, a little less luxurious than some of the others and we thought it would be a better fit for my inlaws. We were hoping a placement here would work out but they didn't feel our inlaws were quite the right fit.

Visited on [date removed].Staff very warm and welcoming. answered all my questions and concerns. Will follow up in the next day or two.

I toured this community for my brother, and his needs. Everything went well, and my tour was nice. The community from what I saw is well maintained. The staff I came across was friendly, and my questions were answered. The experience was a pleasant one, but I did find another community that met our needs better.

The people at Brookdale North Chelmsford were very nice.They presented themselves very well. The issue came down to affordability.

So far everything is going very well for my mother at this community. It is a very nice community and they keep the facility very clean. The staff is great, they have been wonderful with all they help they give. She is trying some new activities, they offer many for her to choose from. The food is excellent, they do sever a well balanced meal. They are caring for her very well. So I would recommend it.

They worked with us and were very accommodating. They were flexible to my Father's needs. He didn't want to commit to long term. There were plenty of activities, but he only participated once in a while. The food was pretty good, I ate there a couple of times as well.

I have nothing but good things to say about Emeritus at Meadow Lodge (now Brookdale). The staff was extremely friendly. All the activities are very good. They find lots of ways to keep the residents occupied and engaged.

I toured this community while looking into care options for a loved one. I looked at quite a few communities in the area and this one stood out to me as being very nice! The facility was well kept and clean, and all of the staff I met seemed friendly and professional. I would definitely recommend them as being worth a look!

They were lovely and beautiful to work with, I think she would have liked it there. However we never made it there because my loved one passed away, and while I am sure they legally are not obligated to, it would have been a nice gesture to get some of the money we put down, back, since she never got to go there. I haven't asked or pushed the issue, I am sure they are within their legal right, it just would have been nice.

The staff is very friendly and seem to take a genuine interest in the well being of the residents. The only slight negative review I would add is that there are many LPN's but not RN's. LPN's are fine, they are hard working and proficient, but it would be better to have RN's too.

Overall they do a good job here! It's a nice looking facility, although I do feel the decor could use an update, and it is always well kept and clean looking. The staff are friendly, helpful, and easy to work with.A month ago I would have said they could use some work on the food as well, but that has been improving and I've seen a lot more variety on the menu lately. I do think they could use a few more mentally stimulating activities, something a bit more creative and innovative.