Benchmark Senior Living at Robbins Brook

Institutional food is hard to please everybody with and we do understand that, but we do wish they could acknowledge better when residents are vegetarian so that can be an improvement. However when it comes to the activities they bend over backwards for them, they are great. The overall value for the money seems to be more on the reasonable end of things we compared it to. We would definitely recommend this community to other families based on our experience so far

I would recommend the community to others for their loved ones. I have been satisfied with them. The relationship that I have built with the staff, director, and administrators is wonderful. They have been concerned about my loved one and my wellness. Benchmark is able to assist with medication management, hygiene, bathing, and more for my loved one. They will also make sure to get my loved one to activities to engage them with other residents. The food is really good and my loved one is happy with the soup. There is transportation provided by the community for the residents to use for doctor appointments.

The community is very clean and very well presented. The staff is really fantastic. Especially during the Covid-19 pandemic, they have been very communicative and have reached out personally several times to give us updates. The personal contact is great here, because my father came in right at the beginning of the community lock down, the staff has done a good job of checking in with him and going the extra mile to make sure he is comfortable. In terms of activities, most have been stopped due to the virus, however they have had some limited options available for the residents outdoors. They have really gone the extra mile for both my farther and us as the family.

They did a good job keeping the community clean. I thought they could have done better with keeping my mother's room clean. The bed was never made the right way or anything. They had adequate activities.

The staff at Benchmark Senior Living are very nice, pleasant , and helpful. They are very willing to work with you to meet the resident's needs and to alleviate any issues they may have.. We chose the community because it is close to our family. The food is really good and the communication is good.

From the moment we arrived, Mom and Dad were welcomed with open arms. Everyone from housekeeping to administrative staff have been so pleasant and helpful. The surroundings are lovely and the staff took time to answer our many questions and made us feel a part of their community. Everyone is friendly and take pride in nurturing a caring and loving environment. We were encouraged to keep in touch with nurses and staff as much as we felt was needed. Our mom and dad love the food and all the choices they have available. It was comforting to know the staff is checking on them if they do not show up for meals. Their room is nice and clean and the perfect size for them. We were able to experience one of the activities which they thoroughly enjoyed. We feel so good knowing our Mom and Dad are in such a safe, happy community with people who truly care about them. In their words, “We love it here.”

My mother is doing well since her move to this community. It is great facility with kind people. All the staff have been great. The nurses are taking good care of her, and her needs. They have also been great with their communication. Even the front desk staff is very friendly, and accommodating. We go to visit a lot, and every time we go the community, and her room are nice, and clean. She is pleased with the meals, the food is good. It has been a lovely experience so far, and this is a community I would recommend.

My Parents moved to Robbins Brook two years ago and loved it immediately. The surroundings are classy yet comfortable, and the staff is friendly helpful and engaging. After my mother passed away, they were right there for our family in every way needed and even provided further attention for my father who required a higher level of care. He has continued at Robbins Brook on his own and enjoys the new friends he forged while there. I highly recommend Robbins Brook at Acton completely and without hesitation.

When I toured this community the staff were very nice. I did not try the food but I saw the menu and it sounded good. The community was clean and I would have chosen it if it was closer.

The rooms in this facility are very nice and pretty spacious. They do have quite a few amenities here which is great. The staff is just a delight to work with and they are always helpful. The place is always spotless.

Seems to be best fit for Virginia, very accommodating, and very anxious to add Virginia as resident. Score on assessment quite high initially, but Robbins Brook appears to be willing to approach from long range perspective. We were very impressed with sense of community and staff quality. When they discover how much Ginny can do for herself, her Assessment score should begin to drop.

Robbins Brook has been through a change of hands in ownership since we have been here, but it seems to be a change for the better. It's a nice looking community, and the staff are just wonderful. The care services have been a bit spotty during the transitional period, but they're improving.