The Pines, A Merrill Gardens Community

We toured The Pines and this was actually our favorite facility and the one we wanted to move my mom into. The only reason we did not was because they were shut down and not taking new residents in during COVID.

This place is way understaffed ??. I feel so sad for all the people living there. I would definitely not recommend.

This is a beautiful facility with everything that you could want in a care facility. The big drawback is it it is way out in distance, but the price is in line with almond height so it is more reasonable. There is a great selection of activities memory Care was very active the rooms were very nice in large enough for [name removed] and [name removed], with high ceilings in granite counters in bathrooms. The food was great. It is open dining from 7 to 7 and you can either order either one of two meals of the day or order anything off a regular menu, even breakfast. Transportation to doctors is provided but no Bible study or on site church services. But transportation is provided to local churches. This is a great facility just wish it was closer. We will bring [name removed] and [name removed] here to check it out as this is one of two choices in the final running.

Really liked this place, a little far out there.

Grandma has memory issues so when we toured this place we were afraid that she would get lost in there and it just wasn't the right spot for her. It was a nice and clean community but just had to go to a smaller community. The director who we toured with was absolutely amazing and she answered all our questions.

Relatively new (within 2 years). Studios were smaller than other places, decor was not as abundant or varied as other places, no real landscaping yet so outdoor strolls are not beckoning. Very clean and well maintained. Didn't really check out the dining. It was a further drive than other places in this price range so I didn't give it a

Loved this place, not sure if they could handle our situation.

Everything seemed to be clean and maintained very well during my tour of The Pines. The person that I met with was friendly and welcoming. They were able to answer my questions and it was a good experience, but not the best fit for my loved one.

We found The Pines per recommendation from A Place for Mom.We are so grateful for their service and being so helpful. We moved my mother-in-law in and it seemed top notch. The family is in contact with her often and she seems to be adjusting well. She said she loves it here!

Very nice; liked the shared rooms in memory care. Large w/shared bathroom.

The administrator at this community has been very helpful with the paperwork needed for dad's insurance. The staff have been helpful and the nursing director even held a training class to make sure the attendants had the knowledge to care for his medical needs. Dad enjoys the thinking games such as scrabble and trivia.The food is excellent and they are flexible when it comes to ordering meals. The community is well maintained and I would recommend it.

This is a pretty nice place. It is better for my parents, they have a lot of staff there helping my parents. I like the way it is set up and my parents can pick their own schedule. The meals are good with enough variety. The neighborhood streets are wide and simple for my dad to drive through. When I toured, they took you right in like a guest. We did what everybody else was doing. It was more friendlier and warmer and they are looking out for the family. Once we were there we knew it was the one.

My parents have really felt safe and comfortable in there new living environment. My mother says nothing but great things about the staff and has really built a trust with them. My favorite thing about this complex is they offered double wide bedrooms that where affordable and spacious for my loved ones. My only complaint is that I wish the housekeeping would come in to clean more than once a week

The staff in the memory care area are wonderful and I cannot say enough about the great care they show my husband. I am not always pleased with the food. The community is kept spotless. I would recommend this community

The care has been good for my friend. The meals seem pretty good for my friend. The staff are very good. They have activities available and my friend has participated in some. This is a beautiful and spotless community.

This is a outstand community. I am happy with the care that my mom is getting here. The food is very good. She is offered to activities when she wants to participate with others. It is a community that comes highly recommended.

The staff at this community are very attentive and accommodating with my mother-in-law. With their assistance she is doing good. The facility is very clean and newly built. I have already recommend this community to friends in need.

My father is doing well here, and I'am pretty satisfied with all they have done for us. He is enjoying his time, he likes some of the activities they offer. He really loves the food. The have an excellent staff, we had some issues at first, but now things is better. They do a good job with keeping the community nice and clean. They are doing a good job caring for him and him needs. I would recommend this community.

When considering an assisted living facility for our mother, my sister & I looked at many options. Once we walked in to The Pines we immediately knew that we had found the right place. We met with Kristine, who was extremely helpful and patient. She took the time to answer all of our question and addressed all of our concerns. The tour revealed a first class facility that was extremely clean and well designed. It has proved to be the right place for our mom and we couldn't be happier. I would highly recommend The Pines.

I'm writing this review as a way of thanking the management and staff at The Pines for the way they cared for my father, who passed away June 10 2016 after a brief stay there. The Pines is just three miles from where he lived with my mother in Sun City Lincoln, so we thought the transition to assisted living would be easier. He was less than thrilled to be moving out of his home, but the staff at The Pines treated him with respect and dignity and he admitted to me that it was very much like staying at a resort. I looked forward to my visits there, and had several meals with my father in the dining room. The service and food were very good. My dad's health failed much more quickly than anyone anticipated. Within a month we moved him to memory care on the other side of the building and he was only there a few weeks. Everyone on both sides of the building were wonderful and helped put my father and his family at ease as the end approached. My mother is still at their home in Sun City, but she's already told us she would be happy to move to The Pines when the time is ready.