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The Phoenix at Lake Joy

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100 Lake Crossing Drive, Warner Robins, GA 31088

9.2
Review score
23 reviews
Add review
9.2
Review score
23 reviews
5 star
51%
4 star
22%
3 star
9%
2 star
9%
1 star
9%
See all reviews
8.3
Review score
1147 reviews
50 facilities
For pricing & availability:
(866) 374-4058
Pricing promotions available
The Phoenix at Lake Joy
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The Phoenix at Lake Joy community exterior
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Anonymous
-
Family/friend
4.0
Not recommended
Our loved one was previously a resident at The Phoenix at Lake Joy. The quality of care declined. If not for hospice, I don't know what we would have done. We ended up moving our loved one to another facility. I would not recommend The Phoenix at Lake Joy to others.

About the facility
The Phoenix at Lake Joy

The Phoenix at Lake Joy is a close-knit senior living community enveloped in vibrant landscapes. Offering the best in senior assisted living and memory care, their top priority is in fostering an environment that allows staff and residents alike to experience growth physically, mentally, emotionally, and spiritually. They offer a wealth of amenities and services, delicious meals daily, an enriching calendar of events, and spacious living arrangements with all the comforts of home.

The Phoenix at Lake Joy Amenities and Services

A team of dedicated staff takes care of housekeeping, maintenance, and grocery shopping so residents can spend more time doing what they enjoy. They also provide on-site therapy and healthcare, and are happy to assist with medication management as necessary.

Their dining program is designed based on the needs and interests of residents and can be accommodated to suit a vegetarian dietary preference. Dine with newfound friends in an inviting private dining room or in their charming restaurant-style dining area where talented kitchen staff provide residents with nutritious gourmet meals, along with delicious treats and snacks.

Residents are welcome to spend down time in their private quarters or engage with each other in spacious indoor and outdoor common areas, including an...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for The Phoenix at Lake Joy

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Current promotions
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.

Tours
at The Phoenix at Lake Joy

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The Phoenix at Lake Joy community exterior
The Phoenix at Lake Joy

100 Lake Crossing Drive, Warner Robins, GA 31088

The Canopy at Warner Robins Community Exterior
The Canopy at Warner Robins

120 Latham Dr, Warner Robins, GA 31088

Antebellum Grove Senior Living
Antebellum Grove Senior Living

1010 Kathryn Ryals Rd, Warner Robins, GA 31088

Willow Creek Centerville
Willow Creek Centerville

404 N Houston Lake Blvd, Centerville, GA 31028

9.2
Review score
23 reviews
9.2
Review score
23 reviews
5 star
51%
4 star
22%
3 star
9%
2 star
9%
1 star
9%
8.6
Review score
16 reviews
8.6
Review score
16 reviews
5 star
50%
4 star
31%
3 star
13%
2 star
6%
1 star
0%
8.0
Review score
12 reviews
8.0
Review score
12 reviews
5 star
67%
4 star
8%
3 star
25%
2 star
0%
1 star
0%
Review score not available
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Bathing/dressing

No

Bathing/dressing

Yes

Bathing/dressing

Yes

Bathing/dressing

No

Household chores

No

Household chores

Yes

Household chores

Yes

Household chores

No

Mobility monitoring or transfers

No

Mobility monitoring or transfers

Yes

Mobility monitoring or transfers

Yes

Mobility monitoring or transfers

No

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Independent Living, Senior Apartments

Amenities
at The Phoenix at Lake Joy

Healthcare Services

  • Incontinence Care
  • Staffing & Ancillary Services
  • Memory Care
  • Non-Ambulatory Care
  • Medication Management
  • Diabetic Care

Meals & Dining

  • Meals Provided
  • Kosher
  • Restaurant Style Dining
  • Room Service
  • Vegetarian
  • No Sugar
  • Special Dining Programs
  • Pureed Meals
  • Vegan
  • Organic
  • Gluten-free
  • Guest Meals
  • Low / No Sodium

Room Amenities

  • Ground Floor Units
  • Wheelchair Accessible Showers
  • Cable or Satellite TV
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Kitchenette
  • Wi-Fi/high-speed internet
  • Handicap Accessible

Community Amenities

On-site dining options

  • Private Dining Room
  • Bar or Pub

Transportation & parking

  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation
  • Transportation at Cost

Pets

  • Dogs Allowed
  • Cats Allowed
  • Weight Limit (lbs)

Common areas

  • Outdoor Common Areas
  • Meeting Room
  • Outside Patio
  • Library
  • Beauty Salon
  • Indoor Common Areas
  • TV Lounge
  • Central Fireplace
  • Barber Shop

Recreational areas

  • Arts and Crafts Center
  • Raised Garden Beds
  • Piano or Organ
  • Movie or Theater Room

Services

  • Grocery Shopping and Errands
  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English

Activities

  • Current Events Club
  • Activities On-site
  • Devotional Activities Offsite
  • Day Trips and Outings
  • Activities Off-site
  • Karaoke
  • Visiting Chaplain or Priest
  • Educational Speakers / Life Long Learning
  • Christian Services
  • Pet-focused Programs
  • Bible Study Group
  • Community Service Programs
  • Choir / Singing Club
  • Cooking Club
  • Tai Chi
  • Art Classes
  • Holiday Parties
  • Dances
  • Jewish Services
  • Happy Hour
  • Book Club
  • Walking Club
  • Catholic Services
  • BBQs or Picnics
  • Trivia Games
  • Quilting or Sewing Club
  • Men's Club
  • Light Therapy Programs
  • Live Musical Performances
  • Intergenerational Programs
  • Birthday Parties
  • Yoga / Chair Yoga
  • Stretching Classes
  • Community Service Organizations
  • Cards / Pinochle Club
  • Devotional Activities On-Site
  • Live Well Programs
  • Wine Tasting
  • Reminiscence Programs
  • Bridge Club
  • Wii Bowling
  • Live Dance or Theater Performances
  • Gardening Club
  • Brain fitness / Dakim
  • Sensory-based Programs

Reviews

for The Phoenix at Lake Joy

9.2Review score23 reviews
9.2
Review score
23 reviews
5 star
51%
4 star
22%
3 star
9%
2 star
9%
1 star
9%
Phoenix Senior Living
8.3
Review score1147 reviews50 communities
Write a review
A Place for Mom has scored The Phoenix at Lake Joy with 9.2 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, The Phoenix at Lake Joy has 23 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
3.9
Friendliness
4.3
Care Services
3.9
Staff
4.6
Meals & Dining
4.5
Activities
4.0
Value for Cost
3.8
A Place for Mom has scored The Phoenix at Lake Joy with 9.2 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, The Phoenix at Lake Joy has 23 reviews with an average "overall experience" of 4 out of 5.
Parent company
Phoenix Senior Living
8.3
Review score1147 reviews50 communities
Logo for Phoenix Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 23 reviews
Anonymous - Family/friend
Assisted Living
June 6, 2024
4.0
Verified Review
Not recommended
Our loved one was previously a resident at The Phoenix at Lake Joy. The quality of care declined. If not for hospice, I don't know what we would have done. We ended up moving our loved one to another facility. I would not recommend The Phoenix at Lake Joy to others.
Cleanliness
3
Friendliness
4
Care Services
2
Staff
3
Meals & Dining
4
Activities
4
Value for Cost
3
Response from The Phoenix at Lake Joy
June 28, 2024
Hello, we appreciate you taking the time to leave us this feedback.
Michael - Family/friend
Memory Care
March 19, 2024
3.0
Verified Review
They are not prepared to care for someone who is SIGHT impaired. Night shift is poorly managed, Staff has tendency to be defensive. No warm water. Med Techs are poorly trained and inconsistent. Don't get me wrong, there are (25 percent) many excellent people there! They need to incorporate activities that would benefit someone with vision problems.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
4
Activities
1
Value for Cost
3
Response from The Phoenix at Lake Joy
July 3, 2024
We would like the opportunity to address your concerns. Please reach out to us directly at (478) 551-3642 when you have a chance. Thank you, and we look forward to hearing from you.
Anonymous - Family/friend
Memory Care
March 19, 2024
4.0
Verified Review
Phoenix at Lake Joy Review
in assisted living memory care, family members need to have a reasonable understanding of how their loved one is going to be cared for. I unreasonably expected more interaction with the MC workers and the residence than I actually observed.
Cleanliness
4
Friendliness
5
Care Services
3
Staff
5
Meals & Dining
3
Activities
3
Value for Cost
4
Response from The Phoenix at Lake Joy
July 3, 2024
We appreciate you taking the time to leave us this feedback.
Anonymous - Family/friend
Assisted Living
August 3, 2023
5.0
Verified Review
Wonderful Community
All 5 stars. Staff and residents at The Phoenix at Lake Joy are all very friendly and compassionate. The location of the facility is also great! I would recommend The Phoenix at Lake Joy to those looking. It is a wonderful community.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Lillian - Family/friend
Assisted Living
July 17, 2023
5.0
Verified Review
A Place for Mom helped me find the perfect Assisted Living Community for my mother.
I am impressed with the care given to my mother. The staff is considerate and friendly, and will work with you in setting up the room(s). They even assembled the bed (for a very small fee) when it was delivered. I have already recommended The Phoenix to a friend. His mother-in-law may have to move to assisted living. He is looking at possibly placing her there.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Terri M - Family/friend
Assisted Living
February 15, 2023
5.0
Excellent experience
[Name removed] really helped to get my parents into this place. She was very patient with my mom who refused to move into this place. [She] kept being positive with my mom to where my mom finally agreed to move in. I believe my parents will enjoy living here,
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
3
Response from The Phoenix at Lake Joy
March 9, 2023
Terri M, thank you for your kind review; we are happy to pass along your comments to the team here at The Phoenix at Lake Joy! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Andrea H - Family/friend
Assisted Living
January 12, 2023
4.0
Grandmother just celebrated five years at The Phoenix at Lake Joy!
Let me start by saying I never give a five star review because every place can improve, even if they’re already pretty good. The Phoenix at Lake Joy in Warner Robins GA has been home for my grandmother since Dec 2017 (assisted living). They have changed management twice since then, and of course staff changes are bound to happen. But, the staff have always cared for her and kept her safe, especially during Covid. The rooms are nice and sizeable, and they offer private or semi-private rooms. Most rooms have double windows to allow in lots of natural light. The bathrooms are large enough for someone using a walker or wheelchair to navigate. And, the closets are good-sized. Overall, we have had a good experience with TP@LJ and would recommend it to those looking for assisted living options.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
anonymous - Family/friend
Assisted Living
October 31, 2022
5.0
Verified Review
A Community of Caring
We are very impressed with the attention that is provided by the Staff. [name removed] is phenomenal. Her and her husband went and sat with my father while he was in the hospital. I was out of town and cannot thank her enough.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
anonymous - Family/friend
Assisted Living
October 27, 2022
5.0
Verified Review
A Community of Caring
We are very impressed with the attention that is provided by the Staff. [name removed] is phenomenal. Her and her husband went and sat with my father while he was in the hospital. I was out of town and cannot thank her enough
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Response from The Phoenix at Lake Joy
November 4, 2022
We appreciate your positive review about your recent experience with us. We hope to see you soon!
anonymous - Family/friend
Memory Care
October 12, 2022
5.0
Verified Review
Best in the area
We chose The Phoenix at Lake Joy because they were the most professional and also offered the most services. The facilities were definitely the nicest in the area that we looked at. The staff here are exceptionally accommodating. I would highly recommend The Phoenix to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Phoenix at Lake Joy
October 17, 2022
We are delighted that you chose us! We look forward to serving you and your family. Thanks for the recommendation, and have an amazing day!
W L - Family/friend
Memory Care
February 7, 2022
4.0
Verified Review
Listening and the importance of fast moving.
The community is very nice. The team that works on the floor the girls are great. I do have situations from time to time where my loved one tells me one thing and then the staff says another so I am learning. If my loved one does not make it out for breakfast and does not go down they bring the meals to her and my loved one loves the way that they make the fish. The front desk was extremely patient and was there for everything that I needed.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Response from The Phoenix at Lake Joy
July 12, 2022
Thank you so much for your positive comments about The Phoenix at Lake Joy!
anonymous - Family/friend
Assisted Living
December 1, 2021
3.0
Verified Review
Nice facility, but I think they have a management issue.
We've had some issues. Response time on the call buttons is not really good. Sometimes you have to wait extra long periods of time to get your medication. I think they're pretty understaffed, which I know they're working on. But it has created some lags in service. The staff are pretty friendly overall, and it seems to be getting better working through these issues with them. But it has taken a while. The food is pretty good, but I would like to see more variety and more everyday common foods, things like simple meat, beans, and potatoes, as opposed to fancier things like steak. I think it's a nice facility, but it's on the pricier side, and for what we're paying, I expect better service.
Cleanliness
4
Friendliness
5
Care Services
3
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
3
Response from The Phoenix at Lake Joy
January 7, 2022
We appreciate your feedback and have shared with the executive director.
anonymous - Toured community
Assisted Living
October 7, 2021
5.0
Verified Review
My tour review
This community was a nice place but it was way to expensive. It was closer to my home but the cost was just too much. There were also no trees or anything around it due to it being so new.
Response from The Phoenix at Lake Joy
October 7, 2021
Thank you for sharing your thoughts with us. We appreciate it!
anonymous - Toured community
Memory Care
May 22, 2021
2.0
Clean, well staffed facility however, the price was EXCESSIVE!
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
Dina C - Family/friend
Memory Care
May 10, 2021
5.0
Verified Review
Everybody Seems to Be Joyful There
The staff is very friendly and helpful anytime I've been there. We are just now allowed to go back to the memory care area to see our loved one. My family members have said that it has been great seeing our loved one in a meeting room even with the staff member with our loved one. The communication with the staff is pretty good with the family. They now have the ability to pay online.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Value for Cost
5
Response from The Phoenix at Lake Joy
May 17, 2021
Thank you so much for the kind words! We truly appreciate it!
anonymous - Toured community
Memory Care
May 5, 2021
5.0
I thoroughly enjoyed my tour and the Community Engagement Director, [name removed] was absolutely pleasant, professional and cordial in every way!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
November 4, 2020
4.0
[name removed] was very helpful and answered all questions. The Phoenix seems to be a good fit for my father. Looking forward to seeing facility in person.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Response from The Phoenix at Lake Joy
December 12, 2020
Thank you so much!
Tom Campbell - Family/friend
Memory Care
September 15, 2020
5.0
Verified Review
Review of The Phoenix At Lake Joy
The living space and common areas are great. Plenty of activities and attentive staff who routinely go that extra mile for the residents. While the COVID-19 shutdown and restrictions cut the week-long visit I had planned. I am glad the company has chosen to err of the side of caution.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Phoenix at Lake Joy
December 12, 2020
We appreciate your support.
anonymous - Family/friend
Memory Care
August 28, 2020
2.0
Verified Review
The Phoenix community review
When the staff was good they were good, and when they were bad they were bad. It is a very expensive community. Some activities they did have were ice cream socials, arts and crafts and bingo. The rooms are spacious, it is set up well. It is a beautiful facility, very appealing to the eye when you entered. However the management could be improved.
Cleanliness
2
Friendliness
3
Value for Cost
3
Care Services
3
Activities
4
anonymous - Toured community
Memory Care
June 12, 2019
5.0
Beautiful facility. Lots of windows to let in light. Staff was very interactive with the residents I saw. Most of the memory care residents were out sitting in the common area waiting on lunch. While I looked at the daily menus I did not see a real meal.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Phoenix at Lake Joy
October 3, 2019
Thank you for the kind words! We would love for you to join us for a meal to enjoy a taste of Phoenix!
Viewing 1-20 out of 23 reviews

Neighborhoods
around The Phoenix at Lake Joy

See what the neighborhood has to offer and what’s nearby:
The Phoenix at Lake Joy in google map

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Georgia regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Georgia regulations for Assisted Living.

Frequently Asked Questions
about The Phoenix at Lake Joy

The Phoenix at Lake Joy offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

A Place for Mom has scored The Phoenix at Lake Joy 9.2 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (478) 224-5525 to reach a resident at The Phoenix at Lake Joy.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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