The Gardens at Arlington Heights

My mom has lived in memory Gardens about 1 year 5 months. She was in another memory care facility for a few months and the care was poor. The gardens is wonderful the staff is beyond caring and loving. They are so kind to the residents and really helpful to the families. I had an injury and couldn’t visit for a month. The caregivers took care of everything and let us FaceTime every day . When I go visit I feel at home and comfortable. The residents are all out together doing activities together!

This community is one of my favorites and love the cozy atmosphere. Staff not only say they care, but you can see they care. I have toured several Senior communities in the area and found The Gardens of Arlington Heights to be the best. When you walk in, you can feel the love and the quality of care given. To the seniors.

This place has been a godsend. My dad needed a permanent living facility in pretty short order after a couple of falls and some sudden health changes. I'd heard all the horror stories about big institutionalized homes, but this place is the exact opposite. Very small facility and no one is overlooked. They all treat my dad (and all the residents, from what I've seen) like family, are very attentive to his health issues, and they know their stuff. And on top of it the nicest group of people I've ever met. I'm very relieved that there was no waiting list when my dad needed placement; can't help but think there will be one soon enough. His care has been wonderful and I sleep well at night knowing where he is.

A wonderful experience and top notch professionalism. We appreciate the reputation, the quality of care and the expert service this community provides. Thank you [name removed] and team for all that you do for seniors.

My loved one has lived at the gardens for almost 3 years. There has been turnover in the leadership team but all of the new directors have been very accessible and the overall feel of the community seems better. They seem to be knowledgeable in their respective areas. They have really tried to rearrange and make the community better for the residents who live there. The residents including my loved one always are dressed nicely and look well taken care of. The community feels lighter and brighter since the new management team, and you can tell they are focused on creating a clean and welcoming atmosphere for their residents and families. They have really decluttered. I am happy that a lot of the covid restrictions are lifted and we are able to visit openly and join in on daily activities. I would really recommend you go and visit if you are looking for your loved one.

My dad is at this place and my mom goes over often to visit. Very clean and modern facilities. There is ample staff to take care of him and they dote over him. My mom, who’s a super critic, couldn’t be more pleased so far. Also, the Doctor they have visiting is very experienced and practical. Good to know

This used to be an amazing community with great leadership - but since the news owners took over this year - it has really gone downhill. The care for the residents is not there - and the new managers are pretty clueless, with corporate leaders MIA. Food really lacking.

Since new owners took over The Reserve - now The Gardens, this community has really gone downhill. All of the amazing managers that were in place have been asked to leave or fired and we are now left with non-caring staff and managers that are clueless. I will be moving my mom out very soon. Many issues with billing and no communication with families like we had in the past. Sad to see this happen.

The community is overpriced and I had higher expectations of what my loved one would be receiving. This has been a learning lesson for the family. The clinical staff are great to work with, and the management team isn't as nice to work with. There was a time that my loved one lost something and the director suggested that I take other valuables from my loved one for safe keeping with family. Some of the memory care residents will do things in a circle such as group time, and adult interaction. This was really important to us that my loved one have this interaction with other residents. The care they are able to provide includes dressing, toileting, and bathing to name a few.

They are The Gardens now, and are still kind of going through that transition. They've had some staff turnover, but there have been no terrible interruptions. Everything is still running smoothly. The staff overall has been wonderful. They send out communication almost every day, especially with Covid, which we've appreciated. They were great about informing everyone on protective measures. Their communication in general is excellent. The food looks good, and they bring cookies and other wonderful things out with the meals. They have activities going on all the time, things like movies, exercises, art projects, games with prizes. They really are a wonderful facility. The cost is pretty comparable to other places, and they gave us a locked in price for the first six months, which was nice. The only thing I'm frustrated with is they haven't been able to get us set up with EFT, so I have to send them a check. But that's not the end of the world. They do have some glitches in the billing system, but they're working on it.

The community is great. I would recommend you go look at the community and see if the staff and the community will work for your loved one. The staff have a passion for what they do and taking care of the residents with memory care needs it is a stand out to me.

This is a wonderful community with a very caring staff. We are so happy that we moved our mother here! We know she is being well taken care of.

I recently toured this community for my mom. I was impressed with how clean everything was, and how friendly the staff was. The people in the community really seemed to be happy and enjoying themselves. This will definitely be a place we will consider when the time is right. I feel the price is appropriate for the care they provide.

I toured this facility when I was trying to help my sister find a place for my brother-in-law to go. Autumn Leaves is strictly memory care, so their care is very specific. When I toured, I met a wonderful woman who talked with my husband and I about the different things the community had to offer. It honestly was a totally different kind of thing. Everything was all on one floor and almost looked like houses in the area instead of a facility, which sort of made it hard to find at first. The director seemed like she listened to our questions and was able to give us information that I didn’t think she’d be able to find or give. She was definitely listening to what we had to say and that was a nice aspect of it.

I had recently taken a tour of this community for my mother. I thought they had a great first impression and all of the residents seemed to be enjoying themselves that I could see. I liked how professional the staff where and thought they did a great job with answering all of my questions that I had for them in detail. I also liked that they had an open floor plan that was easy to navigate through.

They offer daily activities as well as family get togethers. The community is very clean. My aunt has made friends. The food is fabulous. The staff are wonderful. The are willing to talk to us and they keep us informed of her care and any changes. I would recommend this smaller community.

The Autumn Leaves of Arlington Heights was a very nice facility. The tour guide had a good presentation of what they had to offer. The place was clean and i had a good experience while touring.

This is a nice community. The staff are wonderful and caring to her needs. The meals are outstanding. They are offering her a lot of activities for her to participate with the other residents. The community is very nice and feels good knowing that this was a good decision. I would recommend this community for other families.

The staff at this community have taken very good care of my mother. They are a little short staffed and I feel they could use more help. I really like that they try to get the residents involved in the activities. They definably get an A+ for effort. They also have things like family night dinners.

This is a nice community. I was happy with the staff and the cleanliness of the community. The price was alittle higher than what I had hoped for. It felt a little cold inside the community.