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The Citadel

520 S Higley Rd, Mesa, AZ 85206

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The Citadel community exterior
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The Citadel in google map
street view of The Citadel
Richard - Resident/client
5.0
It's a Fun Place to Be At

It's a very friendly community, even though I don't participate in a lot. There's a great camaraderie in the place if you want it. The staff are nice and joke around . They've been wonderful. They'll bend over backwards to help you out. All the residents I see say hello and are friendly. I'm kind of a loner myself. I think I'm pretty good company anyway. Sometimes I think maybe I'll go play bingo or horseshoes, or go to the swimming pool. But I generally just sit in my chair and fall asleep. There's a girl who comes in and cleans my apartment for me once a week, and she does a great job. The food needs a little improvement though. I'm on a low carb diet, and carbs are the bulk of what they fix. Management is having a meeting shortly for the residents to give their input on what they'd like to see as far as food goes. It's kind of a high price on a fixed income, but I get two meals a day, a 1-bedroom apartment, all utilities included, cleaning service, and laundry service. So I feel good about that at the end of the day.... Read more

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About the facility The Citadel

The Citadel Senior Living Community enables seniors to maintain their independence with access to assistance and support services when needed. This community offers both assisted and independent living services as well as specialized memory care services to seniors who need them.

With over 30 years of experience, The Citadel Senior Living Community has maintained a great reputation by providing consistent quality care and the best amenities that can be found. The Citadel is located near area shops, restaurants, parks, and main road access. Residents are never more than a stone’s throw away from all that the Mesa area has to offer!

The Citadel Details

The Citadel is unique in that independent residents can live in a community that is designed for their active lifestyle and then easily transition into a more assisted environment when needed. This continuum of care on one campus makes life easier for those looking to age in place. If a resident’s needs change over time, they will always be able to remain in the community.

The Citadel is proud to provide residents with high-quality individualized and continued care while also providing the environment and amenities for residents to live fulfilling and independent lives. The community dining room is...

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Tell us your senior care needs

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
The Citadel is a community within Pinnacle Senior Living properties. See all Pinnacle Senior Living communities.

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Amenities at The Citadel

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Guest Meals
International Cuisine
Professional Chef

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Full kitchen
Kitchenette

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Barber Shop

Recreational areas

Swimming Pool
Arts and Crafts Center
Ballroom
Billiards Lounge

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Enclosed Courtyard
Outdoor Walking Paths

Languages spoken

Filipino
Spanish
English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Protestant Services

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Reviews

for The Citadel
4.1(106 reviews)
Write a Review

Cleanliness

4.2

Friendliness

4.2

Meals & Dining

4.0

Care Services

4.1

Activities

4.1

Staff

4.5

Value for Cost

4.0

Overall Experience
50
33
14
2
7
Date Submitted
1
2
11
Reviewer
20
50
32
0
Care Received
6
94
6
1-20 of 106 reviews
Sort by

4.0
Lois A Furlan - Toured community
Independent Living
September 22, 2022
Tour

Thanks to [name removed]and [name removed]for rearranging schedules for myself and my daughter after hours for a tour of the facility

Cleanliness

4

Friendliness

4

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

4

Value for Cost

4


3.0
Anonymous - Loved one of resident/client
Independent Living
July 11, 2022
Verified Review
The truth about Citadel

Everyone is extremely cooperative. The leadership is bad, but the people who work there are wonderful. In regards to leadership, they are inconsistent. They usually fire the good people, while keeping the bad people. They do have a variety of activities, which is what I like. They activities range from spiritual to physical and the level of quality is great as they also offer entertainment. My loved ones apartment is a studio, and its not that it isn't spacious, it's just that they never replace anything. The appliances are very old and maintenance requests are extremely timely as well. The people who work for the top people are genuinely concerned for the residents, but its just too bad that the people who run it are not.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

5

Value for Cost

3


3.0
Dave W - Loved one of resident/client
Assisted Living
September 28, 2021
Verified Review
Stay away

Stay away. They brought my loved one in at one rate then after getting moved in they rose the rate about 500 dollars, They have bad communication.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

No data collected

Staff

No data collected

Value for Cost

2


4.5
anonymous - Toured community
Assisted Living
September 20, 2021
Verified Review
Tour of The Citadel

We had a great tour with The Citadel, it was just not the right fit for my loved one. She was more independent


3.0
anonymous - Resident/client
Independent Living
September 16, 2021
Verified Review
Needs improvements

Right now they are going through a transition with management changes and things are not being taken care of as they should be.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

No data collected

Activities

3

Staff

No data collected

Value for Cost

3


5.0
David - Toured community
Assisted Living
June 14, 2021
Verified Review
My review of The Citadel

Our family had a virtual tour first and the people we spoke with her very nice and friendly. The community looked very clean so we reserved an in person tour appointment. However when we pulled up to the community we noticed there was multiple floor levels and our loved one did not want anyone living above her.


5.0
Karen - Toured community
Independent Living
June 9, 2021
Verified Review
My Tour Experience

I had an online-only virtual tour, and they did a good job. It looked very nice. I did not physically go there, but it looked clean with nice rooms. The location was nice. I had no negative feelings. It was all good. The people I talked to were very nice, friendly, and helpful.


5.0
Richard - Resident/client
Independent Living
May 11, 2021
Verified Review
It's a Fun Place to Be At

It's a very friendly community, even though I don't participate in a lot. There's a great camaraderie in the place if you want it. The staff are nice and joke around . They've been wonderful. They'll bend over backwards to help you out. All the residents I see say hello and are friendly. I'm kind of a loner myself. I think I'm pretty good company anyway. Sometimes I think maybe I'll go play bingo or horseshoes, or go to the swimming pool. But I generally just sit in my chair and fall asleep. There's a girl who comes in and cleans my apartment for me once a week, and she does a great job. The food needs a little improvement though. I'm on a low carb diet, and carbs are the bulk of what they fix. Management is having a meeting shortly for the residents to give their input on what they'd like to see as far as food goes. It's kind of a high price on a fixed income, but I get two meals a day, a 1-bedroom apartment, all utilities included, cleaning service, and laundry service. So I feel good about that at the end of the day.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

No data collected

Activities

No data collected

Value for Cost

5


4.0
anonymous - Resident/client
Independent Living
April 27, 2021
Verified Review
A very viable place for somebody that is older and needs assistance in a living environment.

It's excellent here. The staff are very concerned, very amicable, and very easy to deal with. Communication here definitely has a lack, and they don't seem to communicate well with each other. If you tell one that you need something and it's not their responsibility, it doesn't seem to get done until you find the right person. The food is very well done here. It's very tasty. The only complaint I have is they don't serve any kind of condiments - salt, pepper, mustard, ketchup, etc. You do have to ask for those. They keep the place very clean. It's an older building, and you hear a lot of wind noise whistling in the windows. But Arizona is a bad place for windows with the heat. My apartment is pretty nice, very comfortable. Because the facility is much older, it's a little worn. Bu they do a good job of trying to keep things fixed and up-to-date.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

4

Staff

4

Value for Cost

5


4.0
anonymous - Loved one of resident/client
Assisted Living
March 3, 2021
Verified Review
I would recommend

Everybody here has been very friendly and helpful. We chose The Citadel because they were running a special at the time and we got a locked in rate. It is also very convenient for me. They have been pretty good with communication, I do get emails frequently. It has been hard not being able to go inside yet, but I would recommend to others looking.

Cleanliness

No data collected

Friendliness

5

Meals & Dining

No data collected

Care Services

4

Activities

No data collected

Staff

No data collected

Value for Cost

5


4.0
Beverly - Loved one of resident/client
Assisted Living
February 24, 2021
Verified Review
Your Loved Ones Will Be Well Cared For at The Citadel

The community is nice, and clean. If something goes wrong the issues are resolved in adequate time. Everything is good with the food, except the breakfast.


5.0
Lori Woodman - Loved one of resident/client
Assisted Living
December 21, 2020
Verified Review
Five star review

We chose The Citadel because of the affordability for what you were able to get. The room sizes here are on the smaller side, he went from assisted living to an independent apartment and he chose a studio, but overall it is fine. He has had no complaints about the food. The staff members here are wonderful. they are always checking on him and letting us know if he needs anything. They are just very attentive and have become his family. I would recommend to others looking.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


3.5
Debra - Loved one of resident/client
Memory Care
December 3, 2020
Verified Review
Prior to the Pandemic it is a Nice Place to Live

After moving in things started to go down hill. I'm not sure if this is due to a management change or change of ownership. I believe the community is doing the best they can. They recently hired a new chef for the community. The community also hired more housekeeping staff to assist with the residents. My loved ones recently had a increase in price for rent. The community has a self library. We went to eat several times with my loved ones, and it was very nice. The community doesn't enforce the mask mandate when going into the hallways for residents. The grounds are kept very nicely. My loved ones were able to get on the bottom floor, with a patio, and a doggie door to bring their dog with them. The community did transport the residents to the shopping centers and grocery stores prior to the pandemic.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

4


5.0
anonymous - Loved one of resident/client
Memory Care
November 16, 2020
Verified Review
Good experience

We chose The Citadel because the affordability and the convenience to our house. The apartment sizes here are adequate, a standard 1 bedroom. The best part about the community so far has been the convenience. They do shuttles to doctors appointments within a 10 mile radius on Mondays, Wednesdays, and Fridays. I would recommend.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

4


5.0
anonymous - Loved one of resident/client
Memory Care
October 21, 2020
Verified Review
Perfect Place for Mom

It is a good value for the money. It is very adequate. The room is nice. There are different floor plans to choose from. There are additional services to choose from as well

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
February 15, 2020

This was just a look/see visit. Very clean property, rooms are a nice size and things seem very well kept. I only spoke with [name removed] in sales and she was efficient and very friendly.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
Stan Braverman - Resident/client
Memory Care
December 27, 2019
Food is great

People are great here. The Food is very good and the property is very nice.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Pamela Arrowood - Resident/client
Memory Care
December 27, 2019
Pretty Amazing

I have lived here for over a year. I like the people and activities. I enjoy playing cards, the entertainment provided, bingo, piano players, and magicians that come in. I also volunteer a lot and enjoy giving to people. I also met my husband here and we are very fulfilled. We got married at The Citadel in the community hall. I also enjoy the church services here. The front desk especially [name removed] is very helpful.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
December 10, 2019

My wife & I toured several & after we finished up we feel Citadel was the favorite & right place for my parents when it’s time to make that move. [Name removed] was our tour guide & was very helpful & fun to be with.[name removed] our Senior Living Advisor [name removed] is great help to find the right community. Thanks! D&E.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
Stanley Braverman - Resident/client
Memory Care
November 24, 2019
5 Stars

Food is very good, people are great, and property is nice. I really enjoy the Karaoke.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


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Frequently Asked Questions about The Citadel

The Citadel offers Studio, 1 Bedroom, Semi-Private and 2 Bedrooms. Learn more.

The Citadel has received an average review rating of 4.1 based on 106 reviews. See all reviews.

Call (480) 832-7600 to reach a resident at The Citadel.

To reach a resident at The Citadel call: (480) 832-7600



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.