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The Citadel

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520 S Higley Rd, Mesa, AZ 85206

3.0
Review score
106 reviews
Add review
3.0
Review score
106 reviews
5 star
47%
4 star
31%
3 star
13%
2 star
2%
1 star
7%
See all reviews
7.2
Review score
1248 reviews
56 facilities
For more information about senior living options:
(866) 374-4058
The Citadel
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The Citadel
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Richard
-
Resident/client
5.0
It's a Fun Place to Be At
It's a very friendly community, even though I don't participate in a lot. There's a great camaraderie in the place if you want it. The staff are nice and joke around . They've been wonderful. They'll bend over backwards to help you out. All the residents I see say hello and are frien

About the facility
The Citadel

The Citadel Senior Living Community enables seniors to maintain their independence with access to assistance and support services when needed. This community offers both assisted and independent living services as well as specialized memory care services to seniors who need them.

With over 30 years of experience, The Citadel Senior Living Community has maintained a great reputation by providing consistent quality care and the best amenities that can be found. The Citadel is located near area shops, restaurants, parks, and main road access. Residents are never more than a stone’s throw away from all that the Mesa area has to offer!

The Citadel Details

The Citadel is unique in that independent residents can live in a community that is designed for their active lifestyle and then easily transition into a more assisted environment when needed. This continuum of care on one campus makes life easier for those looking to age in place. If a resident’s needs change over time, they will always be able to remain in the community.

The Citadel is proud to provide residents with high-quality individualized and continued care while also providing the environment and amenities for residents to live fulfilling and independent lives. The community dining room is...

Read more

Senior living options offered

Assisted Living

Memory Care

Independent Living

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Amenities
at The Citadel

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Incontinence Care
  • Diabetic Care
  • Medication Management
  • Non-Ambulatory Care

Meals & Dining

  • Meals Provided
  • Restaurant Style Dining
  • Room Service
  • Vegetarian
  • Low / No Sodium
  • Guest Meals
  • No Sugar
  • Gluten-free
  • Professional Chef
  • International Cuisine

Room Amenities

  • Kitchenette
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Handicap Accessible
  • Ground Floor Units
  • Full kitchen
  • Respite or Short Term Stays Offered

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Transportation at Cost
  • Complimentary Transportation
  • Uncovered Parking
  • Property Convenient to Public Transit

Pets

  • Pet Care Available
  • Dogs Allowed
  • Cats Allowed
  • Weight Limit (lbs)

Common areas

  • Outdoor Common Areas
  • Outside Patio
  • Barber Shop
  • Library
  • Private Bath
  • Meeting Room
  • TV Lounge
  • Beauty Salon
  • Computer or Media Center
  • Central Fireplace
  • Indoor Common Areas

Recreational areas

  • Arts and Crafts Center
  • Ballroom
  • Golf Course or Putting Green
  • Swimming Pool
  • Game Room
  • Fitness Center
  • Piano or Organ
  • Billiards Lounge
  • Jacuzzi

Services

  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands

Languages spoken

  • Filipino
  • Spanish
  • English

Activities

  • Catholic Services
  • Trivia Games
  • Stretching Classes
  • Light Therapy Programs
  • Educational Speakers / Life Long Learning
  • Pet-focused Programs
  • Activities Off-site
  • Activities On-site
  • Water Aerobics
  • Day Trips and Outings
  • Tai Chi
  • Wine Tasting
  • Community Service Programs
  • Live Dance or Theater Performances
  • Wii Bowling
  • BBQs or Picnics
  • Holiday Parties
  • Live Musical Performances
  • Other Religious Services
  • Forever Fit
  • Live Well Programs
  • Devotional Activities On-Site
  • Dances
  • Art Classes
  • Brain fitness / Dakim
  • Yoga / Chair Yoga
  • Intergenerational Programs
  • Gardening Club
  • Protestant Services
  • Birthday Parties
  • Mormon/LDS Services
  • Visiting Chaplain or Priest
  • Karaoke
  • Devotional Activities Offsite
  • Happy Hour

Compare

The Citadel
The Citadel

520 S Higley Rd, Mesa, AZ 85206

Legacy Retirement Residence of Mesa outdoor common area
Legacy Retirement Residence of Mesa

5625 E McKellips, Mesa, AZ 85215

Broadway Mesa Village community exterior
Broadway Mesa Village

7231 E Broadway Rd, Mesa, AZ 85208

Inspira Gateway community exterior
Inspira Gateway

4533 E Banner Gateway Dr, Mesa, AZ 85206

3.0
Review score
106 reviews
3.0
Review score
106 reviews
5 star
47%
4 star
31%
3 star
13%
2 star
2%
1 star
7%
9.9
Review score
26 reviews
9.9
Review score
26 reviews
5 star
72%
4 star
8%
3 star
4%
2 star
8%
1 star
8%
9.6
Review score
110 reviews
9.6
Review score
110 reviews
5 star
55%
4 star
32%
3 star
6%
2 star
3%
1 star
4%
9.5
Review score
7 reviews
9.5
Review score
7 reviews
5 star
86%
4 star
0%
3 star
0%
2 star
14%
1 star
0%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Reviews

for The Citadel

3Review score106 reviews
3.0
Review score
106 reviews
5 star
47%
4 star
31%
3 star
13%
2 star
2%
1 star
7%
Pinnacle Senior Living
7.2
Review score1248 reviews56 communities
Write a review
A Place for Mom has scored The Citadel with 3 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, The Citadel has 106 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.2
Friendliness
4.2
Care Services
4.1
Staff
4.5
Meals & Dining
4.0
Activities
4.1
Value for Cost
4.0
A Place for Mom has scored The Citadel with 3 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, The Citadel has 106 reviews with an average "overall experience" of 4.1 out of 5.
Parent company
Pinnacle Senior Living
7.2
Review score1248 reviews56 communities
Logo for Pinnacle Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 106 reviews
Lois A Furlan - Toured community
Independent Living
September 22, 2022
4.0
Tour
Thanks to [name removed]and [name removed]for rearranging schedules for myself and my daughter after hours for a tour of the facility
Cleanliness
4
Friendliness
4
Staff
4
Value for Cost
4
Anonymous - Family/friend
Independent Living
July 11, 2022
3.0
Verified Review
The truth about Citadel
Everyone is extremely cooperative. The leadership is bad, but the people who work there are wonderful. In regards to leadership, they are inconsistent. They usually fire the good people, while keeping the bad people. They do have a variety of activities, which is what I like. They activities range from spiritual to physical and the level of quality is great as they also offer entertainment. My loved ones apartment is a studio, and its not that it isn't spacious, it's just that they never replace anything. The appliances are very old and maintenance requests are extremely timely as well. The people who work for the top people are genuinely concerned for the residents, but its just too bad that the people who run it are not.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
3
Dave W - Family/friend
Assisted Living
September 28, 2021
3.0
Verified Review
Stay away
Stay away. They brought my loved one in at one rate then after getting moved in they rose the rate about 500 dollars, They have bad communication.
Cleanliness
4
Friendliness
4
Care Services
4
Meals & Dining
3
Value for Cost
2
anonymous - Toured community
Assisted Living
September 20, 2021
4.5
Verified Review
Tour of The Citadel
We had a great tour with The Citadel, it was just not the right fit for my loved one. She was more independent
anonymous - Resident/client
Independent Living
September 16, 2021
3.0
Verified Review
Needs improvements
Right now they are going through a transition with management changes and things are not being taken care of as they should be.
Cleanliness
4
Friendliness
5
Meals & Dining
3
Activities
3
Value for Cost
3
David - Toured community
Assisted Living
June 14, 2021
5.0
Verified Review
My review of The Citadel
Our family had a virtual tour first and the people we spoke with her very nice and friendly. The community looked very clean so we reserved an in person tour appointment. However when we pulled up to the community we noticed there was multiple floor levels and our loved one did not want anyone living above her.
Karen - Toured community
Independent Living
June 9, 2021
5.0
Verified Review
My Tour Experience
I had an online-only virtual tour, and they did a good job. It looked very nice. I did not physically go there, but it looked clean with nice rooms. The location was nice. I had no negative feelings. It was all good. The people I talked to were very nice, friendly, and helpful.
Richard - Resident/client
Independent Living
May 11, 2021
5.0
Verified Review
It's a Fun Place to Be At
It's a very friendly community, even though I don't participate in a lot. There's a great camaraderie in the place if you want it. The staff are nice and joke around . They've been wonderful. They'll bend over backwards to help you out. All the residents I see say hello and are friendly. I'm kind of a loner myself. I think I'm pretty good company anyway. Sometimes I think maybe I'll go play bingo or horseshoes, or go to the swimming pool. But I generally just sit in my chair and fall asleep. There's a girl who comes in and cleans my apartment for me once a week, and she does a great job. The food needs a little improvement though. I'm on a low carb diet, and carbs are the bulk of what they fix. Management is having a meeting shortly for the residents to give their input on what they'd like to see as far as food goes. It's kind of a high price on a fixed income, but I get two meals a day, a 1-bedroom apartment, all utilities included, cleaning service, and laundry service. So I feel good about that at the end of the day.
Cleanliness
5
Friendliness
5
Meals & Dining
3
Value for Cost
5
anonymous - Resident/client
Independent Living
April 27, 2021
4.0
Verified Review
A very viable place for somebody that is older and needs assistance in a living environment.
It's excellent here. The staff are very concerned, very amicable, and very easy to deal with. Communication here definitely has a lack, and they don't seem to communicate well with each other. If you tell one that you need something and it's not their responsibility, it doesn't seem to get done until you find the right person. The food is very well done here. It's very tasty. The only complaint I have is they don't serve any kind of condiments - salt, pepper, mustard, ketchup, etc. You do have to ask for those. They keep the place very clean. It's an older building, and you hear a lot of wind noise whistling in the windows. But Arizona is a bad place for windows with the heat. My apartment is pretty nice, very comfortable. Because the facility is much older, it's a little worn. Bu they do a good job of trying to keep things fixed and up-to-date.
Cleanliness
5
Friendliness
5
Staff
4
Meals & Dining
5
Activities
4
Value for Cost
5
anonymous - Family/friend
Assisted Living
March 3, 2021
4.0
Verified Review
I would recommend
Everybody here has been very friendly and helpful. We chose The Citadel because they were running a special at the time and we got a locked in rate. It is also very convenient for me. They have been pretty good with communication, I do get emails frequently. It has been hard not being able to go inside yet, but I would recommend to others looking.
Friendliness
5
Care Services
4
Value for Cost
5
Beverly - Family/friend
Assisted Living
February 24, 2021
4.0
Verified Review
Your Loved Ones Will Be Well Cared For at The Citadel
The community is nice, and clean. If something goes wrong the issues are resolved in adequate time. Everything is good with the food, except the breakfast.
Lori Woodman - Family/friend
Assisted Living
December 21, 2020
5.0
Verified Review
Five star review
We chose The Citadel because of the affordability for what you were able to get. The room sizes here are on the smaller side, he went from assisted living to an independent apartment and he chose a studio, but overall it is fine. He has had no complaints about the food. The staff members here are wonderful. they are always checking on him and letting us know if he needs anything. They are just very attentive and have become his family. I would recommend to others looking.
Cleanliness
5
Friendliness
5
Care Services
5
Value for Cost
5
Staff
5
Meals & Dining
5
Activities
5
Debra - Family/friend
Memory Care
December 3, 2020
3.5
Verified Review
Prior to the Pandemic it is a Nice Place to Live
After moving in things started to go down hill. I'm not sure if this is due to a management change or change of ownership. I believe the community is doing the best they can. They recently hired a new chef for the community. The community also hired more housekeeping staff to assist with the residents. My loved ones recently had a increase in price for rent. The community has a self library. We went to eat several times with my loved ones, and it was very nice. The community doesn't enforce the mask mandate when going into the hallways for residents. The grounds are kept very nicely. My loved ones were able to get on the bottom floor, with a patio, and a doggie door to bring their dog with them. The community did transport the residents to the shopping centers and grocery stores prior to the pandemic.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
4
Care Services
3.5
Activities
3.5
anonymous - Family/friend
Memory Care
November 16, 2020
5.0
Verified Review
Good experience
We chose The Citadel because the affordability and the convenience to our house. The apartment sizes here are adequate, a standard 1 bedroom. The best part about the community so far has been the convenience. They do shuttles to doctors appointments within a 10 mile radius on Mondays, Wednesdays, and Fridays. I would recommend.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
5
anonymous - Family/friend
Memory Care
October 21, 2020
5.0
Verified Review
Perfect Place for Mom
It is a good value for the money. It is very adequate. The room is nice. There are different floor plans to choose from. There are additional services to choose from as well
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
February 15, 2020
4.0
This was just a look/see visit. Very clean property, rooms are a nice size and things seem very well kept. I only spoke with [name removed] in sales and she was efficient and very friendly.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Stan Braverman - Resident/client
Memory Care
December 27, 2019
5.0
Food is great
People are great here. The Food is very good and the property is very nice.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Pamela Arrowood - Resident/client
Memory Care
December 27, 2019
5.0
Pretty Amazing
I have lived here for over a year. I like the people and activities. I enjoy playing cards, the entertainment provided, bingo, piano players, and magicians that come in. I also volunteer a lot and enjoy giving to people. I also met my husband here and we are very fulfilled. We got married at The Citadel in the community hall. I also enjoy the church services here. The front desk especially [name removed] is very helpful.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Memory Care
December 10, 2019
4.0
My wife & I toured several & after we finished up we feel Citadel was the favorite & right place for my parents when it’s time to make that move. [Name removed] was our tour guide & was very helpful & fun to be with.[name removed] our Senior Living Advisor [name removed] is great help to find the right community. Thanks! D&E.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Stanley Braverman - Resident/client
Memory Care
November 24, 2019
5.0
5 Stars
Food is very good, people are great, and property is nice. I really enjoy the Karaoke.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 106 reviews

Neighborhoods
around The Citadel

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about The Citadel

The Citadel offers Studio, 1 Bedroom and Semi-Private. Learn more.

A Place for Mom has scored The Citadel 3 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (480) 832-7600 to reach a resident at The Citadel.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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