The Arbors at Hauppauge

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We are from our of state but from what we could tell they were seemingly attentive and helpful, our loved one was in during the height of covid so given the circumstances they did try their best. At time they were short staffed, and we were not overly pleased with the meals. We were able to visit a couple of times here and there and help our loved one move in, and the community was spotless. The activities were shut down for awhile but when they were open they have amazing opportunities for residents to stay busy, they took field trips almost every single day. We can really praise them when it comes to their activities. For the money it was a pretty good experience but it was just a difficult time and difficult circumstances.

My dad moved into The Arbors at Hauppauge a little over a year ago. Within 30 minutes of arriving, he chose not to stay in his beautiful room, but to join in on a Scrabble game, where he met Yvonne, Dana, and Astrid. Since then, he’s met more of the Arbor Angels, and has spent his days socializing, attending prayer services, painting, and dancing! He loves the people and the food. As for the place? He calls it his home.

I love the recreation team. I love the activities that are planned daily. My favorite thing is arts and crafts. my stay here has been short but i have loved every minute. cant wait for the warmer weather to enjoy the patio and outdoor games. what a team! what enjoyment! everyday I look forward to something new. I am motivated to meet new people everyday. thank you!

I am so pleased with the Arbors of Hauppauge. I was truly concerned with mom staying at home alone. The Arbors is what mom needed. Residents were everywhere, staff friendly and helping mom make new friends it was just an all around homie feel. I can not thank everyone enough for all that have done this past year. kudos!

my mom recently moved into the community. From day one staff was so friendly I felt like I already knew everyone. My mom is a social butterfly and fit right in with the residents at her dining table, they even attend activities together. I could not be happier. Seeing my mom adjust to a new way of life has eased any fear may of had.

I would recommend this community to others.

My first experience was my mom sharing she met a lovely woman. [name removed]. [name removed] gave me a tour of The Arbors after my mom felt this was where she wanted to live after my dad passed. [name removed] was professional, kind, understanding, gentle and took time to meet my moms needs. The Arbors is really a home away from home. I requested that my mom be at a meal table that would be suited for her. Done!!! I requested that if they can keep an extra eye at the beginning since my mom was anxious. Done!!! The workers/angels truly care about the residents/family members. [names removed] ( a nickname for a worker by my mother ) [names removed] are just a few of the staff members that are amazing. There are so many more. Dropping of clothes to snacks no matter what I am greeted with a smile and thankful that my mother has found a place that she feels same. Move in day: Forgot to change the heat in the room. Mentioned it on the way out. Woman says dont worry we check on all residents every 2 hours. [name removed] was clocked out but offered to go back and make my mom comfortable. Not many workers go above and beyond but at the Arbors maybe they are really just angels disguised as workers. There is no other place!!!!

Moving a parent into an assisted living is an emotional and life-changing experience, filled with sleepless nights, second guessing, and endless behind-the-scenes legwork. But the staff at the Arbors of Hauppauge made the transition for my dad seamless. He moved in at the end of January, and despite all of the uncertainties going on in our world at the moment, my dad is safe, well-cared for, and happy. It is the biggest piece of mind I could ask for. My first contact was a phone call with [name removed]. [name removed] patiently listened to my dad’s story, answered all of my questions, gave me tips, gentle advice, and explained the next steps that followed. On Tour Day, [name removed] took us through the Arbors of Hauppauge’s beautiful and spacious facility, and all it had to offer. It was impressive to say the least. But it wasn’t the building that led us to our decision. It was the communal energy of the people within its walls. The staff was nurturing and bubbly towards both the residents, and each other. The residents were friendly, and happy, and shared pieces of their own journeys with my husband and I. I could have sat and chatted with them for hours. Several ended our brief visit with, “I hope your dad will come.” From there, we met the Wellness director, [name removed], who has since moved on, yet still deserves to be praised. My dad’s move was delayed when he fell and broke his hip, days before discharging from the Nursing Home. We were devastated, but for over two months, [name removed] visited him, and kept contact with us, and helped to lift our spirits until dad was finally able to move. My dad’s move in day was on [date removed], and to my delight, he didn’t want to stay in his beautiful room decorated with all of his favorite things. Instead, he opted to go to “Happy Hour” and it most definitely was. We had root beer floats - one of his favorite’s - and met [name removed], who my dad loves to pieces. He played Scrabble with [names removed] - who became his friends, and who he dances with at parties. Since that day, we’ve met so many wonderful people... [names removed]... the care, recreation, housekeeping, and front desk teams. Every last person is patient, friendly, and willing to help and answer any questions. We are in the midst of a pandemic, and visits with my dad fluctuate between limited and prohibited. But my dad is safe, well-cared for, and happy. And for this, I am content, and grateful to the angels at the Arbors of Hauppauge.

We chose The Arbors at Hauppauge because of its location, it was close to my brother and I so we could see her often. Then there was a lock down so we couldn't visit which was an issue. She shared a room with someone else so it was a little tight on space. She was satisfied with the food, but it did become repetitive after a while. I wouldn't trust the management, they have not been very helpful. I would not recommend, I believe they were understaffed on the weekends.

Our loved one moved in right before COVID, and unfortunately we have not been able to go back and visit. They have stepped up their activities, currently they are allowing the residents to do things in small groups. The rooms are okay in size, and when we first came to visit the community was pretty clean and the staff was very friendly.

I would highly recommend the community. I looked at one other place and they were almost twice the amount of money. This community is friendly and has community atmosphere. Everyone seemed to be happy and enjoying themselves. It seemed very nice. The only problem my loved one has is that she is bored, since no can visit her. The food has been very good according to my loved one.

Before COVID they had a variety of activities. This is a more reasonably priced than other communities I saw. This had more included in the base price, than other communities. This is a good deal if you're not Rockefeller. I feel the community is welcoming and accommodating. Since we can't go into the community, we can drop items off at the door, and they get the items to our loved one quickly. The Arbors at Hauppauge is clean and well kept.

Originally we chose the Arbors at Hauppauge because of the location, it is between my brother and is home. We met with the director and the staff and they were very personable so we got a great feeling from them. My moms studio is very spacious, plenty enough room for her. My mom said the food is very tasty and she really likes it. They have tons of stuff to do even with COVID. They play games, have tvs, scavenger hunts, etc. My favorite part about the community is that she gets good attention and care. They really make an effort to get her to join in with different activities. I would absolutely recommend this community.

I would recommend The Arbors. I really like the cleanliness and the staff there take care of the residents well. The room is adequate for my loved one. Some of the activities include: movie night, lunch out, poker night, and more. There are activities each hour for those that want to participate.

We chose the Arbors at Hauppauge because it was more conducive for my aunts lifestyle, this was a smaller community. The price in comparison to some of the others we visited was very nice. She has a single room and they are pretty decently sized for one person. She is very happy with the food, there are always hot and cold options. They also have happy hour with snacks, ice cream, etc. I would highly recommend this community.

We are not getting good communication from the property. My mom is stuck in her room all day due to the quarantine, it is really hard on her. In normal times it was fine, there were things to do. I wish they would be better at communicating to us family members what is going on and letting us know if residents there have Covid-19.

I think that the Arbors is a good place. The staff is very helpful. I wish they could work a little bit more with my father. I understand that he does need a little more care. The original plan was for my husband or brother to help my dad with showers but that has changed since the quarantine. It has been really hard with the quarantine, I feel like I just dumped him in the middle of the woods since I can't visit. We are happy overall. We picked The Arbors at Hauppauge for it's smaller size.

For having over 100 people there they really make you feel important like you are the only one they are talking to whenever you call or have a question. They have great communication. The food is great. You can't beat the price compared to others in the area. They have really been on top of things with with the virus quarantine. The speed at which they attend to your loved one and the care is amazing. My mom did have a fall and cut her head and had to go to the hospital during this quarantine time and the doctor and staff from The Arbors were great. The doctor from The Arbors was on top of it and got her out of the hospital as soon as possible.

?My dad only moved into the Arbors of Hauppauge a little over a week ago, but my husband and I have been interacting with the incredible Care Team since late October. It has been a positive and reassuring experience for all of us. My first contact was over the phone with [name removed]. [name removed] took the time to listen to my dad’s ‘journey’, answer my numerous questions, and go over what to expect during the next several steps. She knew we would be touring the other Arbors, and spoke positively of all the facilities. [Name removed] gave me tips and gentle advice to avoid being overwhelmed during our visits. She had our best interest in mind for this very difficult decision we were about to make for my dad’s unexpected new home and lifestyle. My gut told me Hauppauge would be the place for my dad - despite that we hadn’t yet toured one facility. Tour Day came and within minutes of witnessing [name removed] caring and bubbly interaction with the residents - as well as, positive feedback from the residents, themselves - there was so much communal energy, we knew we’d made our choice. From there, we met [name removed], who visited my dad in the nursing home - not once, but several times after he was delayed from discharging due to falling and breaking his hip. For over two months, she lifted not only my dad’s spirits, but ours as well, by keeping constant contact with us the whole time during dad’s heart-wrenching set back. Please note, we hadn’t even given a deposit at this point in time, and I had continued to cross-reference Hauppauge’s reliability with other elder care sources. Following [name removed] and [name removed], was [name removed]. [name removed]smoothly continued where the others left off. She answers our every question and concern immediately and thoroughly with personal professionalism. In the short time my dad’s been there, we’ve met so many others...[names removed], the care, recreation, and housekeeping teams, and every last person at the front desk. All have been cheerful and patient, always happy to stop, chat, guide, and reassure us. Moving a parent into an assisted living is an emotional and life-changing experience, filled with sleepless nights, second guessing, and endless behind-the-scenes legwork. Though I don’t know what my dad’s future will be, I can honestly say that the Arbors of Hauppauge is a beautiful facility and offers everything your loved one will need. But that’s just the surface. It’s the hearts on the inside that count. Go meet the staff. Talk to the residents. And then you’ll understand our choice.

Our mom chose to go into assisted living in June 2019. She chose the arbors of Hauppauge. The family could not be any happier. Our mom, since she got there adapted very well. She met some new friends & is kept busy daily with their list of exciting activities. In the warm weather they have a beautiful outdoor patio & grounds where they can go out & take in the fresh air. They take care of everything! They food menu has many choices. They do the laundry, they control medication if you choose, clean the rooms and provide clean towels. There is phone service included. BEST OF ALL IS THE STAFF! The staff are pleasant and very helpful. We are so thankful that we found this amazing assisted living!