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Their contact and updating of my mothers progress after she moved in could be better. Is this we're a category I would rate it 2/5. Overall I'm satisfied. There is always room for improvement but those would be minor improvements. I would recommend The Arbors for sure to other families!... Read more
Offering much more than your typical retirement community, the Arbors at Islandia - East and West has created a nurturing environment where residents feel engaged, safe, and supported. Conveniently located on Long Island, just 50 miles from New York City, The Arbors at Islandia provides both assisted living options as well as memory care facilities. This lively community promotes physical and mental well-being through endless community amenities and unique activities.
With a skilled staff of caregivers, from doctors and nurses to speech and physical therapists, The Arbors at Islandia provides a range of health care services. With experts in medication management and memory care, your loved one will have the medical support they need to thrive.
Choose from spacious studios, one-bedroom apartments, or semi-private rooms based on the needs and desires of your loved one. On-site housekeeping services keep homes clean and tidy each day. A barber shop and beauty salon will ensure that residents can continue to look and feel their best.
Outdoor walking paths meander through this secured community, so residents can explore common areas throughout the property and enjoy the changing seasons. Find community in the arts and crafts center, tend to flowers in the raised garden beds, or catch...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Review Score
178 reviewsOut of 10
5 star
57%
4 star
27%
3 star
9%
2 star
3%
1 star
7%
A Place for Mom has scored The Arbors at Islandia - East and West with 9.1 out of 10 using our proprietary review score based on 38 reviews in the last 2 years. Over all time, The Arbors at Islandia - East and West has 178 reviews with an average "overall experience" of 4.2 out of 5.
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Their contact and updating of my mothers progress after she moved in could be better. Is this we're a category I would rate it 2/5. Overall I'm satisfied. There is always room for improvement but those would be minor improvements. I would recommend The Arbors for sure to other families!
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Well she didn't last there very long some of that was due to her stubbornness. She literally couldn't eat the food she hated pretty much everything they had to offer even the other options she said everything was too soft and chewy for like 90-year-olds. I tired a couple things she brought back and it was pretty awful. Also most of the activities looked like a scene from awakenings before the L-dopa treatment. She was hoping for at least some of the younger seniors to be more social and mentally active. Most of the people however were very nice, the staff was very accommodating.
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Response from The Arbors at Islandia - East and West
August 9, 2023Dear Reviewer, Though disappointed we do thank you for sharing your feedback on the experience you had at the Arbors. As a community we are truly committed to ensuring that all residents and families have the highest level of satisfaction and would love to connect voice to voice with you to further discuss your experience. With that being said, please reach out to the community and ask for the Executive Director, Meghan Alvarez.
I would give 5 for all of them - They have a very caring staff and the director of the safe care area is fantastic. Assisted living in general is very expensive. This facility is priced more reasonably and yet does not seem to skimp on care. We were looking for respite care for 2 weeks. They Arbors had a month minimum for their policy, but they were able to make an exception for us. I absolutely recommend The Arbors at Islandia - East and West to others looking for care for their loved ones.
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My loved one is currently a resident at The Arbors at Islandia and it's been great. This facility is a beautiful place with caring people dealing with all sorts of personalities. One big thing is that it's all inclusive and also has Memory Care. My loved one is showing signs of dementia. I will not have to move her to a new place when she worsens. She tells me all the time how nice and clean the place is. She is a very picky eater, but is now eating 3 meals a day. This is coming from a woman that doesn't want to be there, but wants to go back to her house.
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Response from The Arbors at Islandia - East and West
July 28, 2023Wow! Thank you so much for taking the time to share your glowing 5-star review with us! We are absolutely delighted and honored by your kind words. It warms our hearts to know that we were able to provide you with such a beautiful experience. We strive each and every day to deliver exceptional service and create memorable moments for all residents, and your appreciation reinforces that we are on the right track. Your support means the world to us, and we are truly grateful for your kind words. ~The Arbors at Islandia Team
I would have to rate the Arbors a five on all of these, except for quality of care. I would give it a four only because they've had a change of personnel, and perhaps they need some time to catch up or train the new folks to their ways. I visit just about every day so I observe a lot and I am very happy with The Arbors all in all. The pay one price is a big plus other places would charge for any extra service. They provided such as medication. At the Arbors that services included. The activities and the vendors that they have come in for entertainment is amazing as well. I recommend them to all my friends who have parents that are getting up there in age my mom happens to be in the memory care unit, but there are other units for people that need assistance and can't live alone.
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The facility is very warm and inviting, like home. The staff is always ready to help and partake in activities. When my Mother is out she says she can't wait to go "home " which is a comforting thing for me to hear.
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This was a good community with great staff to work with. There had a lot of things for the residents to engage with. This would have been a bigger move for my loved one. Also, it was more than we wanted to spend.
Response from The Arbors at Islandia - East and West
March 8, 2023Thank you for sharing your positive experience with us. We understand that choosing an Assisted Living for your loved one is not easy. If we can ever be of any further assistance, or provide other resources to you and your family, please know that our team is always here, and happy to help. Thank you again for leaving us such a kind review. You made our day!
The Arbors at Islandia was a wonderful facility- I really have nothing negative at all to say about the tour. The only reason we decided against this facility was because of the location. If my mom needed memory care in the future, we would for sure move her here.
Response from The Arbors at Islandia - East and West
February 17, 2023Thank you for taking the time to review our wonderful community. We appreciate your feedback and are here for you and your Mom should your circumstances change!
The quality of the care could be better at times but we do understand the staffing is short - they are all still very friendly. We really like this location and the price is very reasonable for our family compared to other communities we had checked out. The staff that do work there are very friendly and very helpful.
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Response from The Arbors at Islandia - East and West
January 26, 2023Thank you so much for taking the time to write a review on our community. It is truly our pleasure to take care of seniors and are thrilled to hear that overall you have had a positive experience. With that being said, we would love the opportunity to connect with you in regards to your concerns with staffing and quality care. Please reach out to the community and ask for the Executive Director or Case Manager and we would be happy to assist you.
The staff has been super supportive and friendly. They care about the residents and all seem to be well experienced dealing with an Alzheimer patient. I feel confident that my Dad is being well taken care of.
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Response from The Arbors at Islandia - East and West
January 26, 2023Jennifer, Thank you so much for your kind feedback on our Safe Care Neighborhood- it has been our pleasure to get to know and care for your father! Our team understands how challenging it can be to make the move to Assisted Living- we are all very grateful to have made your experience a positive one.
It's a great place. Everyone is nicer than the next! And dad seems to be doing well there. Right now we would give the experience a 4. Only because they are a little short staffed but I believe that's all of healthcare at the moment
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Response from The Arbors at Islandia - East and West
January 11, 2023What a beautiful review for you to share with us and other families who may be searching for the right home for their loved one. Thank you for your kind words, and for sharing your father with us. We are grateful and honored to be a part of your extended family. ~The Arbors Family
The interaction with the staff has been fantastic. My loved one says the food is good. The value for the money is excellent. The overall management is fantastic, and they made my loved one comfortable. [name removed]was wonderful and a saint, and knew exactly what the family needed.
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Response from The Arbors at Islandia - East and West
February 17, 2023WOW!!! What a GREAT Review!! Your feedback goes a long way with other families looking for Assisted Living, and to our team who take great pride in caring for seniors. Thank you for sharing this AMAZING Review!!
I picked this community, because I had good experience with the staff and the proximity. They have a memory care unit, and transitions area. It was a good fit for my loved one. The communication can improve.
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Make sure that there is communication between each different department. That tends to go by the wayside a little bit. One person doesn't know what the other person is doing, especially in the wellness center. But it's a good place overall.
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Since my mom is in East, the memory care, I can only comment on that . The facility is nice but I feel that they need to have more activities for them and going outside to the patio needs to be done regularly. The aides are nice and gentle but maybe be more attentive to them and their needs.. overall I am happy with the care and I know my mom is safe and they always let me know if anything has changed or happen to my mom.
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We chose The Arbors because when I went to visit I was very happy with both the people who worked there and the happiness of the residents living there. I also liked the all inclusive fee, it is much easier to plan and budget and not have to worry about extra add on fees. The case worker has been really helpful and accommodating trying to strike the right balance between what the residents want and what is best. It is also very conveniently located as well which is a plus. All in all there are just a lot of good things to say about The Arbors. It is a hard decision to make and a hard thing to do, but they are doing a great job and I would absolutely recommend this facility to others.
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Our family had an in person tour and the lady who took us around and showed us the facility was excellent. We have nothing bad to say about The Arbors, they were very friendly to all of the potential clients, it would of been our first choice but just do to our loved ones health they were not able to accept her.
The staff here is wonderful very accommodating and overall just wonderful.
They over medicated my loved one. There was not enough caring or oversight from the staff. Overall it was not a good experience and we would not recommend The Arbors at Islandia to others looking.
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This was a very good experience certainly if you don't know what you are doing. They were able to walk us through everything. The staff are personable and helpful to us during the tour experience up until moving my loved one in. I ended up circling back after touring other communities as this was a good experience. There are different people you will work with during the process, such as wellness, to marketing director, and more. The wellness staff are wonderful to deal with. They assist my loved one with the care they receive such as bathing and dressing assistance. The staff make the family have a peace of mind knowing they are taking care of our loved one.
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Response from The Arbors at Islandia - East and West
May 20, 2022Thank you so much for taking the time to write such a beautiful and heartfelt review. Your positive review is such an encouragement to not just our entire team, but to the many families that are researching for the perfect "HOME" for their loved one. We are honored to be a part of your extended family. Thank you again!! We appreciate YOU!!
See what the neighborhood has to offer and what’s nearby:
The Arbors at Islandia - East and West offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored The Arbors at Islandia - East and West 9.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (631) 232-3131 to reach a resident at The Arbors at Islandia - East and West.
To reach a resident at The Arbors at Islandia - East and West call: (631) 232-3131
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.