The Arbors at Islandia - East and West

Their contact and updating of my mothers progress after she moved in could be better. Is this we're a category I would rate it 2/5. Overall I'm satisfied. There is always room for improvement but those would be minor improvements. I would recommend The Arbors for sure to other families!

Well she didn't last there very long some of that was due to her stubbornness. She literally couldn't eat the food she hated pretty much everything they had to offer even the other options she said everything was too soft and chewy for like 90-year-olds. I tired a couple things she brought back and it was pretty awful. Also most of the activities looked like a scene from awakenings before the L-dopa treatment. She was hoping for at least some of the younger seniors to be more social and mentally active. Most of the people however were very nice, the staff was very accommodating.

I would give 5 for all of them - They have a very caring staff and the director of the safe care area is fantastic. Assisted living in general is very expensive. This facility is priced more reasonably and yet does not seem to skimp on care. We were looking for respite care for 2 weeks. They Arbors had a month minimum for their policy, but they were able to make an exception for us. I absolutely recommend The Arbors at Islandia - East and West to others looking for care for their loved ones.

My loved one is currently a resident at The Arbors at Islandia and it's been great. This facility is a beautiful place with caring people dealing with all sorts of personalities. One big thing is that it's all inclusive and also has Memory Care. My loved one is showing signs of dementia. I will not have to move her to a new place when she worsens. She tells me all the time how nice and clean the place is. She is a very picky eater, but is now eating 3 meals a day. This is coming from a woman that doesn't want to be there, but wants to go back to her house.

I would have to rate the Arbors a five on all of these, except for quality of care. I would give it a four only because they've had a change of personnel, and perhaps they need some time to catch up or train the new folks to their ways. I visit just about every day so I observe a lot and I am very happy with The Arbors all in all. The pay one price is a big plus other places would charge for any extra service. They provided such as medication. At the Arbors that services included. The activities and the vendors that they have come in for entertainment is amazing as well. I recommend them to all my friends who have parents that are getting up there in age my mom happens to be in the memory care unit, but there are other units for people that need assistance and can't live alone.

The facility is very warm and inviting, like home. The staff is always ready to help and partake in activities. When my Mother is out she says she can't wait to go "home " which is a comforting thing for me to hear.

The quality of the care could be better at times but we do understand the staffing is short - they are all still very friendly. We really like this location and the price is very reasonable for our family compared to other communities we had checked out. The staff that do work there are very friendly and very helpful.

The staff has been super supportive and friendly. They care about the residents and all seem to be well experienced dealing with an Alzheimer patient. I feel confident that my Dad is being well taken care of.

It's a great place. Everyone is nicer than the next! And dad seems to be doing well there. Right now we would give the experience a 4. Only because they are a little short staffed but I believe that's all of healthcare at the moment

The interaction with the staff has been fantastic. My loved one says the food is good. The value for the money is excellent. The overall management is fantastic, and they made my loved one comfortable. [name removed]was wonderful and a saint, and knew exactly what the family needed.

I picked this community, because I had good experience with the staff and the proximity. They have a memory care unit, and transitions area. It was a good fit for my loved one. The communication can improve.

Make sure that there is communication between each different department. That tends to go by the wayside a little bit. One person doesn't know what the other person is doing, especially in the wellness center. But it's a good place overall.

Since my mom is in East, the memory care, I can only comment on that . The facility is nice but I feel that they need to have more activities for them and going outside to the patio needs to be done regularly. The aides are nice and gentle but maybe be more attentive to them and their needs.. overall I am happy with the care and I know my mom is safe and they always let me know if anything has changed or happen to my mom.

We chose The Arbors because when I went to visit I was very happy with both the people who worked there and the happiness of the residents living there. I also liked the all inclusive fee, it is much easier to plan and budget and not have to worry about extra add on fees. The case worker has been really helpful and accommodating trying to strike the right balance between what the residents want and what is best. It is also very conveniently located as well which is a plus. All in all there are just a lot of good things to say about The Arbors. It is a hard decision to make and a hard thing to do, but they are doing a great job and I would absolutely recommend this facility to others.

They over medicated my loved one. There was not enough caring or oversight from the staff. Overall it was not a good experience and we would not recommend The Arbors at Islandia to others looking.

This was a very good experience certainly if you don't know what you are doing. They were able to walk us through everything. The staff are personable and helpful to us during the tour experience up until moving my loved one in. I ended up circling back after touring other communities as this was a good experience. There are different people you will work with during the process, such as wellness, to marketing director, and more. The wellness staff are wonderful to deal with. They assist my loved one with the care they receive such as bathing and dressing assistance. The staff make the family have a peace of mind knowing they are taking care of our loved one.