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The Arbors at Islandia - East and West

1515 Veterans Memorial Hwy, Hauppauge, NY 11749

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The Arbors at Islandia - East and West Outdoor Common Area
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5 Floor plans
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Alaina - Loved one of resident/client
4.0
Good Place

Make sure that there is communication between each different department. That tends to go by the wayside a little bit. One person doesn't know what the other person is doing, especially in the wellness center. But it's a good place overall.... Read more

Read all reviews

About the facility The Arbors at Islandia - East and West

Offering much more than your typical retirement community, the Arbors at Islandia - East and West has created a nurturing environment where residents feel engaged, safe, and supported. Conveniently located on Long Island, just 50 miles from New York City, The Arbors at Islandia provides both assisted living options as well as memory care facilities. This lively community promotes physical and mental well-being through endless community amenities and unique activities.

With a skilled staff of caregivers, from doctors and nurses to speech and physical therapists, The Arbors at Islandia provides a range of health care services. With experts in medication management and memory care, your loved one will have the medical support they need to thrive.

Choose from spacious studios, one-bedroom apartments, or semi-private rooms based on the needs and desires of your loved one. On-site housekeeping services keep homes clean and tidy each day. A barber shop and beauty salon will ensure that residents can continue to look and feel their best.

Outdoor walking paths meander through this secured community, so residents can explore common areas throughout the property and enjoy the changing seasons. Find community in the arts and crafts center, tend to flowers in the raised garden beds, or catch...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.

Pricing for The Arbors at Islandia - East and West

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Arbors at Islandia - East and West

Health Care Services

Memory Care
Ambulatory Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Guest Meals
Restaurant Style Dining
Room Service

Room Amenities

Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Wi-Fi/high-speed internet
Handicap Accessible

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Common areas

Outdoor Common Areas
Indoor Common Areas
Barber Shop
Beauty Salon

Recreational areas

Arts and Crafts Center
Movie or Theater Room
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Outdoor Walking Paths

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Other Religious Services

Reviews

for The Arbors at Islandia - East and West
4.1(165 reviews)
Write a Review

Cleanliness

4.4

Friendliness

4.3

Meals & Dining

4.3

Care Services

4.2

Activities

4.2

Staff

4.7

Value for Cost

4.1

Overall Experience
92
43
15
4
11
Date Submitted
6
18
36
Reviewer
10
110
43
0
Care Received
29
0
1-20 of 165 reviews
Sort by

4.0
Alaina - Loved one of resident/client
Assisted Living
November 14, 2022
Verified Review
Good Place

Make sure that there is communication between each different department. That tends to go by the wayside a little bit. One person doesn't know what the other person is doing, especially in the wellness center. But it's a good place overall.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


4.0
Donna - Loved one of resident/client
Memory Care
November 4, 2022
Verified Review
Very pleased but needs more tweaking here and there

Since my mom is in East, the memory care, I can only comment on that . The facility is nice but I feel that they need to have more activities for them and going outside to the patio needs to be done regularly. The aides are nice and gentle but maybe be more attentive to them and their needs.. overall I am happy with the care and I know my mom is safe and they always let me know if anything has changed or happen to my mom.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

3

Staff

4

Value for Cost

4


5.0
Mary - Loved one of resident/client
Assisted Living
November 2, 2022
Verified Review
Happy with our choice

We chose The Arbors because when I went to visit I was very happy with both the people who worked there and the happiness of the residents living there. I also liked the all inclusive fee, it is much easier to plan and budget and not have to worry about extra add on fees. The case worker has been really helpful and accommodating trying to strike the right balance between what the residents want and what is best. It is also very conveniently located as well which is a plus. All in all there are just a lot of good things to say about The Arbors. It is a hard decision to make and a hard thing to do, but they are doing a great job and I would absolutely recommend this facility to others.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
anonymous - Toured community
Assisted Living
September 6, 2022
Verified Review
tour review

Our family had an in person tour and the lady who took us around and showed us the facility was excellent. We have nothing bad to say about The Arbors, they were very friendly to all of the potential clients, it would of been our first choice but just do to our loved ones health they were not able to accept her.


5.0
Maureen D - Loved one of resident/client
Assisted Living
August 10, 2022
Verified Review

The staff here is wonderful very accommodating and overall just wonderful.


1.0
anonymous - Loved one of resident/client
Assisted Living
July 28, 2022
Verified Review
Would not recommend

They over medicated my loved one. There was not enough caring or oversight from the staff. Overall it was not a good experience and we would not recommend The Arbors at Islandia to others looking.

Cleanliness

4

Friendliness

3

Meals & Dining

4

Care Services

1

Activities

3

Staff

3

Value for Cost

1


5.0
Anonymous - Loved one of resident/client
Memory Care
May 19, 2022
Verified Review
Such a Great Peace of Mind for Sure

This was a very good experience certainly if you don't know what you are doing. They were able to walk us through everything. The staff are personable and helpful to us during the tour experience up until moving my loved one in. I ended up circling back after touring other communities as this was a good experience. There are different people you will work with during the process, such as wellness, to marketing director, and more. The wellness staff are wonderful to deal with. They assist my loved one with the care they receive such as bathing and dressing assistance. The staff make the family have a peace of mind knowing they are taking care of our loved one.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Arbors at Islandia - East and West

May 20, 2022

Thank you so much for taking the time to write such a beautiful and heartfelt review. Your positive review is such an encouragement to not just our entire team, but to the many families that are researching for the perfect "HOME" for their loved one. We are honored to be a part of your extended family. Thank you again!! We appreciate YOU!!


1.0
L K
Assisted Living
May 18, 2022
Verified Review
Turned around

My mother was supposed to go to this community but then she ended up injuring herself. In the end when she was reevaluated they told me that she could not come to the community. They were not able to tell me what the criteria was for why my mother could not come. I even asked when filling out the contract if I had time and I was told I had 30 days and then when it was something that they told me they could not take her for they only gave me a partial refund

Response from The Arbors at Islandia - East and West

May 20, 2022

Thank you for reaching out to us here and for your feedback. We are very sorry to hear you were less than satisfied. As per the signed contract should the resident not meet our admission criteria our community would refund the reservation rate on a prorated basis. If anything should change and your mother makes progress in rehab we would love the opportunity to assess her again. Our Executive Directors are always available and welcome the opportunity to clarify any lingering questions you. Please feel free to reach us at 631-582-3600.


5.0
Kenneth H - Loved one of resident/client
Assisted Living
May 17, 2022
Verified Review
Success at the Arbors

The friendliness of the staff is great and the price being inclusive is very helpful. The wellness staff work really well with my loved one and our family and this is great for us and a big part of the community. They have activities at this community like happy hour, movies, national events, volleyball with a large ball, trips out on the community, a pool table and more for the residents to do to stay busy in the community. They also have a walk group and more.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5


3.0
Nancy L - Loved one of resident/client
Assisted Living
April 1, 2022
Verified Review
Disappointed and saddened

When I toured I thought they were lovely and they were warm and friendly it seemed like a homey facility. Staff started out super nice but then it went downhill. She took 3 falls when she was here. Every time I went to visit she was in the same exact clothes since the last time I was there. I emailed them about this issue and I never got any type of response. When I called to tell them she had passed they talked about billing and were very insensitive. I was disappointed and dissatisfied with their services.

Cleanliness

4

Friendliness

2.5

Meals & Dining

4

Care Services

2

Activities

2.5

Staff

3.5

Value for Cost

2.5


5.0
Nancy Triolo - Resident/client
Assisted Living
March 10, 2022
Sorry to have to leave.

My father was in the transition unit on the West side, 3rd floor. He was there for too short of a time. Each and every one of the employees is caring, compassionate, patient, ready to help anyone and everyone. The Director of Sales worked with us, (my family) every step of the way. When he was out of the facility, (in the hospital) she would call to check on him and happy to welcome him back as was the entire staff! The staff engages the resident and looks in on them if they are in their room to get them out to socialize during the days activities. The food was served restaurant style and the dining area always clean and set for the next meal. The rooms are spacious and clean. And...the price for all of this was amazing!! This facility is one above the rest, I recommend it wholeheartedly!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Susan A - Loved one of resident/client
Memory Care
March 7, 2022
Verified Review
it may not be home, but its been very close to it

I've had a good experience so far with The Arbors at Islandia. everyone is so receptive when I call in and they all seem to care for my loved one. It's been a good, positive experience so far. my dad has been a bit hesitant on joining activities - due to some memory related issues - but from what I can see online, they do seem to offer a lot. overall, so far so good. [name removed], our senior living advisor with a place for Mom has been amazing! I see it as fate that she answered my call the day I called into a Place for Mom. my loved one needed care in New York and it just so happened that [name removed] lived in the same area as the communities we were looking into. not only did she know the area well, but she also provided insight on location, landmarks, etc. all from her own firsthand experience. our family reached out to a Place for Mom during a really difficult transition. Thanks to [name removed] for going above and beyond!

Cleanliness

No data collected

Friendliness

5

Meals & Dining

No data collected

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

No data collected


3.5
anonymous - Toured community
Assisted Living
February 24, 2022
Verified Review
Tour of The Arbors

We had a good tour experience with The Arbors, but they were not able to accommodate the level of care that my loved one needed.


0.5
anonymous - Loved one of resident/client
Memory Care
February 14, 2022
Verified Review

We had a horrible experience at The Arbors. I felt that the staff were not culturally sensitive and were very bias. I felt that they were not skilled for dementia residents. They even told us that they were only looking for the "pleasantly confused". When my loved one was here he was back and forth from the hospital. I would never recommend them to anyone.


5.0
Lisa B - Loved one of resident/client
Assisted Living
February 10, 2022
Grandma is Happy!

My grandma moved into The Arbors at Islandia East about a year ago and the whole family can't believe how well she's adjusted. She has always been the pickiest eater and raves about how good the food is. She's a very social person, and after my grandpa passed away I could tell she was lonely. When I would visit her our conversations used to be about how her friends had passed away. Now the conversation has shifted to how funny all of her new friends are. She signs up for every trip offered through recreation and is visiting places she never would have in the past. When she's not on a trip she is either playing cards, bingo, or enjoying a bbq in the courtyard. Our family gets together for Sunday dinners and some weekends she's been skipping out because she'd rather be at The Arbors. The staff is wonderful and great at communicating any issues that come up with her care. We could not be happier and can relax knowing Grandma is in good hands. Highly recommend!!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
Richard M - Toured community
Assisted Living
January 26, 2022
Verified Review
My tour review

This community had a nice tour and it was a nice facility. This community was expensive. I wrote the cost and the service that was provided and I ranked all of the communities that I was interested in. It just is personally not my way to go. I had to find a middle ground to make the best living situation for my loved one.


5.0
anonymous - Toured community
Assisted Living
January 26, 2022
Verified Review
tour review

Our family had an in person tour and it was nice but location was just to far


5.0
anonymous - Toured community
Assisted Living
January 25, 2022
Verified Review
Tour of The Arbors

We had an amazing tour experience with The Arbors. The staff were so accommodating and did not rush us and answered all of the questions that we had, she even stayed late. They really focus on individualized care and put the patient first and truly care about them getting the best care possible. They thought my dad would be a better fit at their sister facility, so that is the direction that we went.


5.0
Nancy S - Loved one of resident/client
Assisted Living
November 23, 2021
Verified Review
The right choice

The staff are absolutely wonderful and friendly. They really care about the people who live here. It is truly a community. My sister was very resistant to this change and within an very limited time she is happy and I don't have to worry about her falling or not taking her medication. I am no longer worried about the quality of life because she has great care here.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

3.5

Staff

5

Value for Cost

5


5.0
anonymous - Toured community
Assisted Living
October 12, 2021
Verified Review
Tour of The Arbors

We were very impressed with our tour of The Arbors, it seemed like a great place. The only reason we decided against them was because the location was too far.


Viewing 1-20 out of 165 reviews
Additional reviews gathered from Senior Advisor

Neighborhood around The Arbors at Islandia - East and West

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about The Arbors at Islandia - East and West

The Arbors at Islandia - East and West offers Studio, 1 Bedroom and Semi-Private. Learn more.

The Arbors at Islandia - East and West has received an average review rating of 4.1 based on 165 reviews. See all reviews.

Call (631) 232-3131 to reach a resident at The Arbors at Islandia - East and West.

To reach a resident at The Arbors at Islandia - East and West call: (631) 232-3131



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To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.