The Ackerly at Timberland

I wish that I could give them a 10/5 on everything! The staff were absolutely incredible, and seemed to genuinely care about my aunt. They were kind, patient and firm with her. The food was healthy, she had a nice big studio apartment, and the grounds are beautiful. We did not worry about her one bit once she started living at The Ackerly.

The Ackerly is by far the best facility that we looked at out of about 5-6 different places. The facility is new and very clean. The staff is super friendly and accommodating. There are several levels of care available there. Also, the activities and outings they have to get seniors involved have been amazing.

This seems like a great community. The staff have been helpful for the family and our loved one. It is a beautiful community. The residents are very friendly. Some of the activities available are flower arranging, movie night, musicians coming in to play, and more for the residents to choose from to participate in.

If you truly care about your loved one then PLEASE don't allow them to be a resident at the Ackery or any LeisureCare facility. I realize that it's a business and their goal is to make money but they're also dealing with human beings and they didn't treat our Dad as such. Once in memory care, he was left to sit in his chair for most of the day and all night and developed severe distortion in his neck. He now has trouble breathing, swallowing, and can't even look his loved ones in the eyes. We brought it to management's attentions several times and they assured us they would stay on top of it, provide us reports, and ensure that he was receiving physical therapy to fix the ailments that their neglect caused and we're still awaiting those reports. It was bad enough to move him and now he's in good hands at a fraction of the cost and in a facility that is easily putting the Ackerly to shame. Please do your homework and stay away from these places.

I had a very pleasant tour and was impressed with the various activities and programs available in their community. This was the first assisted living center that had a social room with adult beverages available..mix drinks, beer & wine. Two thumbs up!

The facility is nice and clean. The activity’s are often and seem like fun. The food is okay. If you have to move a loved one to memory care, be prepared to do everything yourself, and have little communication on there end. The higher up seems to have a, “on your own “ mentality towards the family. Ask lots and lots of questions. Our family member wasn’t welcomed into the memory care community. Several balls were dropped in communication. When confronted the head leadership blamed the family for expected them to hold our hands through this process. The only communication and preparation we had was the sales team pushing us to memory care, and paper work and payment. There also seems to be a lack of communication between leadership and staff. I wished we could have expected better. Maybe they will fix these issues. I hope so.

New structure. Friendly staff that tries hard. Good location with shopping, walking trails, restaurants all easily accessible.

I have lived here months. The staff has remained as friendly and helpful as they originally appeared. I am in independent living so care services do not apply to me. There are many activities available, some have been organized by the staff and some organized by residents. The other residents have been open and friendly. I am enjoying my experience here at the Ackerly. I am happy with my choice.

The Ackerly is a very nice facility. We were looking for a home for our mom, that would allow a simple transfer from assisted living to memory care and they could definitely do that. They have a good memory care program and the layout of that unit is really nice. We did find it to be more expensive, and they don’t accept Medicaid if you spend down your funds. Lovely facility and caring staff.

The Ackerly has been a wonderful place for my brother to live! It is as described in their brochure and website. I live out of town so I'm not able to see my brother often. [name removed], the manager, has gone above and beyond to help with his daily mental and physical struggles. I really can't say enough about how helpful and professional she has been. The staff is also friendly and caring. The building is modern and spotless. I have experienced other facilities first-hand (with my parents), and I can honestly say I am 100% happy with The Ackerly.

Upscale retirement community. Lots of intellectual pursuits and services, modern, clean design & fantastic activities will keep seniors busy and occupied. I'd give it 4 stars but it's at the high end of the price range for the area. But if it's in your budget..... it's a great place

Good place - enjoyed our tour. It's a very nice facility, looks perfect except it's a bit further than we were hoping from our house. but it would totally work.

Good place - enjoyed our tour. It's a very nice facility, looks perfect except it's a bit further than we were hoping from our house. but it would totally work.

The elite of all the independent facilities we have toured. Living room is very, very small. Washer and dryer are a plus as are the two walk-in closets. The cost is out of our desired range.

The Ackerly is one of my top choices. I have a call into [name removed] with some questions. After I hear back from her, I will probably make a decision.

I toured this facility while looking for a place for my friend and I was very impressed. It’s a brand new community and it looked beautiful. The person who gave me the tour wasn’t as personable as other places by he was still knowledgeable. The reason why my friend doesn’t live here is that they do not accept residents with feeding tubes. I would recommend other families to tour this facility.

A very good-looking facility, but oriented vertically rather than horizontally which caused some concern for my dad. Otherwise the amenities looked great, the one bedroom apartments were spacious (for a facility of this type) and offered stove/oven and 3/4 fridge. Proximity to high quality grocery and nice restaurants (all within 200 yards of the front door) was a key selling point.