Tessera of Brandon

There have been at least six MC directors in three years. 2020 to 2023. [name removed] was investigated by Adult Protective Services due to a unreported fall that resulted in a broken leg. The MC staff and director should have better knowledge of how to turn the bedridden residents, how to dress residents who have pain, and how to cut up food for those who can no longer use utensils. Food for those who can feed themselves with utensils is usually very good. The activities are good. The outdoor area for the MC is small, hot, and with sad landscaping. The MC office is lackadaisical with many wrong phone numbers and misplaced paperwork. The ladies at the sign-in area are the best! Since I have another family member in another MC facility in Tampa so I can say that [name removed] MC staff is not up to the standards that they should be as caregivers.

Very happy with Tessera of Brandon and would highly recommend. They are very accommodating. Very clean, staff friendly, meals are delicious. Dad has adjusted well. Also I want to thank [name removed] for all the help. He was great

We are very pleased. They are always willing to take time for us with questions etc. It is a well kept up facility, staff is friendly and quickly get to know you and your family. Everything your loved one could want or need is right there.

Nice place, but it took them way too long to start helping my mom with her care. There were some health scares with swollen feet, etc, that remained unnoticed. That should have been addressed immediately. They took her inhalers away. And she needed them as she has COPD. People were very nice and they enjoyed the activities. Food was a bit salty at times for people with heart issues. Other than that, they liked the place. But they are glad to be back home while they still can.

I would rate all categories a 5 except maybe Activities. I would give them a 4. But they are working on that. Like today they have alpacas visiting! They have music every week. Lots of Bingo unfortunately my Mom is not a bingo player yet. Lol There's a new Director and she is awesome [name removed]. Receptionists are wonderful. ALL the staff are very friendly, helpful. Residents all seem happy. Lots of hellos & smiles. Med techs are fantastic and very kind. Kitchen are very willing to help with menus & special diet my Mom has. They are very accommodating & willing to make anything better. We are very pleased. This is Mom's second apt. Pulled her out of [community name removed] after 5 months, unfriendly staff & no help in the kitchen. Food was awful.

Staff has been very accommodating and addressed any issue or concern right away when asked.

Assisted means assisted. Know what care you need. Tessera was great. My loved one ended up needing nursing home not assisted and not memory care, so she went home.

While no place is perfect, Tessera was a cut above the other facilities I dealt with. The staff were always helpful: [name removed]at the reception desk, and especially the sales manager, [name removed], who went above and beyond helping me get my mother in there. My mother was always treated with respect and dignity during what ended up being the last few months of her life.

I think the communication between the staff and the family could be better but the staff seems very friendly and caring. I would recommend this community to others