TerraBella Marchbanks

This facility has been a great place for my loved one. I would definitely recommend this facility to other people. The staff are very kind and friendly from the director, to the nurse and the business office folks. The aides are warm and very personable. They call everyone by name including family members and go out of their way to provide social activities, holiday decorations, and personal touches to engage the residents. The food is very good and there is a hairdresser who comes once a week and is quite good.

The community is having staffing problems, like everyone is currently. My friend's room isn't as clean or not getting cleaned enough due to the staffing challenges the community is experiencing. The community is able to accommodate my friend's request in allowing them to eat the same thing for lunch and dinner. There are three meals a day served to the residents. There are lots of activities for the residents to participate in. My friend doesn't like to participate, so I couldn't rate the activities. There are bird feeds in the courtyard areas for the residents to enjoy watching them at the feeders.

Terrabella Marchbanks was truly lifesaving for my wife's parents at a time of crisis and showed exceptional levels of caring and compassion. We met with [name removed], the executive director, at a point when we had very little time to arrange for care and he both expedited their transfer and made sure that there was continuity of care. Both he and the rest of the staff went far above the call of any reasonable expectation of care. The compassion they showed was truly genuine and very welcome. We have nothing but praise for them and the facility.

We chose Marchbanks because of the location, it is very easy access for family. The staff are very good with communication and keep you well information. We have been very pleased with our experience and would definitely recommend them.

I'm very well pleased. My loved one is doing well now. The people here are wonderful. If I was a working age, I would be working there, as I love it. The staff take great care of my loved one. They know the families and the residents. The community is assisting my loved one in therapy with using a bowling set. This floored me.

Our experience was during the pandemic. The stay was short for the family and our loved one at Marchbanks. This was my loved one's happy place. I began to love the staff that worked with my loved one.

They have been able to do some in person activities, and the community is clean. They had a good response when it came to covid they took it very serious and had very low numbers. They also have been really good at keeping the communication going, and to make sure families can set up video calls, and schedule inside and outside visits.

The friendliness of the staff was very good, we were very happy with the Marchbanks community. We absolutely highly recommend it to others.

Great security at entrance but once inside I was left alone until I asked for help. They thought I was there to see a resident. Room size OK but no 1 bedroom suites. Residents were all in their rooms. No one active.

I enjoy this place

Staff was very polite and helpful. Staff was very thorough when asked questions pertaining to the community. The community was well kept and very clean. Really considering moving mom into the community if she's unable to stay by herself after rehab.

Marchbanks was a very nice and clean facility. Beautiful décor in and outside the facility. The staff was warm and friendly. High recommendations for anyone's loved one. I placed my mom on the waiting list. No vacancies tell you a lot about the place.

Great Place, clean & friendly.

Very friendly team & great to work with. We appreciate them allowing Lutheran hospice to some. Cynthia, Executive Director is so hands on with staff, families & residents. Always a pleasure to visit this community.

Amazing staff, care, and loving, available staff, on hands care, attentive.

I find communication between myself (caretaker of resident husband) difficult. No one volunteers any information. Food is very good. Personal hygiene could be better.

I toured here when I was looking. Their facility is pretty small, and felt a little claustrophobic and cramped. It was kind of far from me as well. They also didn't really have a good place to go outside. It just didn't seem the best fit for us.

After touring many communities in the Anderson area, MarchBanks by far was the perfect for my mother. Everyone was very pleasant and caring.