North Pointe

The community fell short of their promises made to the family. The community didn't communicate with the family to let us know how weak our loved one had become. I believe the communication with the family about our loved one should have been more proactive on what my loved one was needing. My loved one was not receiving a medication during their stay here. The community is adamant that they were giving all my loved one their medications during their stay. We weren't impressed with the staff, as it seemed to be that the family was doing more to support our loved one in the community. They didn't even bring out my loved one belongings to the car when we decided to move my loved one out of the community either.

Never put a loved one at North Pointe. [Name removed] is a liar.

The staff and everyone were wonderful, but we were not impressed with the food. My loved one was here for respite and the respite beds are very high and hard to get in and out of which can be dangerous. They are the only facility in the area that will do less than 2 weeks of respite - so they definitely have that to their benefit.

If you are on a budget like we were and don't have a lot of options, North Pointe is definitely by far the best choice for the area. I was very fortunate to have been able to find them.

Our loved one was only there for [date removed] and we have nothing but great things to say. Everyone from the director, med techs, to the receptionist, kitchen staff and maintenance team - they were all incredible. We never had anything to worry about even when our loved one ended up on hospice. They not only continued to care for her but for us as well. When we would come to visit they could feed us, and the food was pretty good.

Overall the experience has been really good with North Pointe. In the beginning it was kind of unorganized especially with the medications, but things have been figured out since then. I think they could have benefitted from a new resident orientation so that the whole move in transition could have been smoother. From what I have seen they have a lot of activities provided and they are good with encouraging her to come and participate in things. They have a new food vendor and my aunt has been happy with them. My aunt has dietary restrictions and the chef has done a great job, they have gone way out of their way to accommodate her. We are very pleased with them.

This is a small quaint place to live with great services. The staff are professional and I have had no problems with them at all. The location is close to my house and it works for us all.

I love the staff, activities and food