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10995 N Market St, Mequon, WI 53092
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Judy S
-
Resident/client
5.0
First Month Review
I have been a resident of Terova Senior Living for just over a month now.
I had a traumatic time leaving my home for health reasons, but am
sooooo glad I am at Terova. I can't say enough about the variety
of meals, the "restaurant" like meals, and the perfect proportions for me to finally start losing some weight. [name removed], the chef is always looking for ways to improve and is very kind and understanding with the residents.
All the administrative staff work with lots of energy and care for the , residents. [name removed], [name removed](great activities leader), PT [name removed], and especially my initial contact ,[name removed], are so dedicated and caring and really work as a team. I am so happy that I chose Terova.,
glad I am here, safe and sound and in a wonderful environment.
About the facility Teal Shores
The beautiful, rolling countryside near the shores of Lake Michigan is home to Terova Senior Living in Mequon, Wisconsin. Bordered by forested properties and sprawling open space, just beyond the suburbs of Milwaukee, Terova provides access to amazing amenities and services helping residents make the most of every day.
The service philosophy at Terova is grounded in hospitality and care. From top-notch dining options to spacious, amenity-filled apartments, Terova tailors service to the desire and need of each resident. Socializing and wellness are easy at Terova with the abundance of classes and programs. In addition, residents can find everything they could want, from fine dining to shopping, in the nearby villages of Mequon and Thiensville.
Services and AmenetiesTerova Senior Living offers independent living, assisted living, and memory care options to meet the needs of individuals and help ensure they can enjoy every day to the fullest.
Each resident, from independent living to memory care, has access to the following services and amenities:
- Basic building maintenance and repairs
- Arts, cultural, and wellness programming
- Telephone
- Utilities
- Wi-Fi
- Basic cable
Terova offers Memory care residents a safe and secure environment, in addition to activities that help them maintain the highest level of independence and engagement possible. Specialized memory care programming includes:
- Daily exercise
- Planned...
Read more
Senior living options offered
Assisted Living
Memory Care
Independent Living
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Amenities at Teal Shores
Healthcare Services
- Memory Care
- Diabetic Care
- High Acuity Care
- Staffing & Ancillary Services
- Incontinence Care
- Medication Management
- Non-Ambulatory Care
Meals & Dining
- Professional Chef
- Low / No Sodium
- Meals Provided
- Guest Meals
- Pureed Meals
- Vegetarian
- Special Dining Programs
Room Amenities
- Wheelchair Accessible Showers
- Cable or Satellite TV
- Full kitchen
- Garden View
- Handicap Accessible
- Wi-Fi/high-speed internet
- Respite or Short Term Stays Offered
- Kitchenette
- Air Conditioned
- Fireplaces
Community Amenities
On-site dining options
- Private Dining Room
- Café or Bistro
- Bar or Pub
Transportation & parking
- Property Convenient to Public Transit
- Covered Parking
- Uncovered Parking
- Resident Parking Available
Pets
- Dogs Allowed
- Weight Limit (lbs)
- Cats Allowed
Common areas
- TV Lounge
- Barber Shop
- Beauty Salon
- Meeting Room
- Outdoor Common Areas
- Outside Patio
- Indoor Atrium
- Private Bath
- Indoor Common Areas
- Library
- Central Fireplace
Recreational areas
- Piano or Organ
- Raised Garden Beds
- Arts and Crafts Center
- Movie or Theater Room
Services
- Laundry Service / Drycleaning
- Housekeeping
- Beautician
Languages spoken
- English
Activities
- Happy Hour
- Intergenerational Programs
- Brain fitness / Dakim
- Gardening Club
- Cooking Club
- Holiday Parties
- Catholic Services
- Activities On-site
- Karaoke
- Wine Tasting
- Protestant Services
- Birthday Parties
- Sensory-based Programs
- Devotional Activities On-Site
- Trivia Games
- Yoga / Chair Yoga
- Jewish Services
- Wii Bowling
- Bridge Club
- Pet-focused Programs
- Cooking Classes
- Activities Off-site
- Live Well Programs
- Live Dance or Theater Performances
- Day Trips and Outings
- Current Events Club
- Stretching Classes
- Christian Services
- Tai Chi
- Walking Club
- Visiting Rabbi
- Book Club
- Art Classes
- Educational Speakers / Life Long Learning
- Choir / Singing Club
- BBQs or Picnics
- Live Musical Performances
- Bible Study Group
- Visiting Chaplain or Priest
Compare
Teal Shores
10995 N Market St, Mequon, WI 53092
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1.3
Review score
8 reviews
1.3
Review score
8 reviews
5 star
25%
4 star
13%
3 star
13%
2 star
25%
1 star
24%
9.9
Review score
36 reviews
9.9
Review score
36 reviews
5 star
83%
4 star
17%
3 star
0%
2 star
0%
1 star
0%
9.6
Review score
62 reviews
9.6
Review score
62 reviews
5 star
76%
4 star
10%
3 star
5%
2 star
3%
1 star
6%
9.1
Review score
35 reviews
9.1
Review score
35 reviews
5 star
43%
4 star
34%
3 star
11%
2 star
3%
1 star
9%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Reviews
for Teal Shores
Write a review
A Place for Mom has scored Teal Shores with 1.3 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Teal Shores has 8 reviews with an average "overall experience" of 2.9 out of 5.
Overall Rating
2.9
Cleanliness
3.5
Friendliness
3.1
Care Services
2.7
Staff
2.8
Meals & Dining
1.8
Activities
3.6
Value for Cost
2.5
A Place for Mom has scored Teal Shores with 1.3 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Teal Shores has 8 reviews with an average "overall experience" of 2.9 out of 5.
Parent company
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-8 of 8 reviews
Marilyn T - Family/friend
Memory Care
February 21, 2024
Memory Care Unit is Horrible!
If you are looking for a memory care unit for a loved one, do not go to Teal Shores. Our parents have been there 2 years, in memory care and the level of care, cleanliness and service has decreased dramatically. We are now looking at other options. When we moved them in we were told they would be showered 2X per week, there would be memory care activities and that the small memory care unit was being remodeled soon. None of this is happening. In addition the meals are not appropriate for people in their 90s. Large, dry chunks of beef and pork served uncut and many times with no utensils given on the trays, sandwiches served whole on hard, stale buns weeks - choking hazards for the elderly, They are not being showered or clean clothes put on, the unit and rooms are not clean. We have complained to the Executive Director and others numerous times, always to be told they would rectify it or are working on it and yet it doesn't change. The only positive is the nursing staff (RNs and LPNs)
Annette K - Family/friend
Memory Care
September 26, 2023
Poor staff
My sister was a Terova for a year and a half before I finally couldn’t take any more and I moved her. She has celiac disease and must have gluten free food which they knew about but yet continue to give it to her and she continue to be sick. Her room was seldom clean and was filled with feces on the bathroom floor. The staff was poor. One caregiver thought it was funny to jump on her bed. When I finally moved her out, it took three months to get the refund I was due, and I only got it because I threaten them with a lawyer.
Response from Teal Shores
October 31, 2023
Thank you for your feedback. We apologize if our services did not meet your expectations. We're always striving to improve and would appreciate more details about your experience so that we can address any issues. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. If you would like to speak directly with a regional director, please leave your contact info in our feedback form https://www.volanteseniorliving.com/feedback
Brenda K - Family/friend
Assisted Living
December 17, 2022
Did not take care of my Mom
I counted on Terova's team to care for my Mom when I couldn't be there. Here are the facts: My Mom went from 144 to 75 pounds in less than 9 months by Terova not helping to feed her. One example: I found a full bagel with lox sitting on her table - she was a choke hazard, needed her food cut up or soft and assistance with eating. That did not happen. My Mom needed help transferring and toileting. We found my Mom sitting in the dark, in a pool of urine, her call button sitting across the room. I will save you from other bitter details. When this was all found, we had her removed from Terova, unfortunately too late. Being short staffed and stressed out is no excuse for this type of treatment. Your residents are people - someone's Mom, Grandma, Wife. I feel that my Mom would still be here if she had been correctly and thoughtfully cared for. It looks like after this was checked into, maybe things have changed. I hope so, for the sake of those left in their care. My Mom was not that lucky.
Lee - Toured community
Assisted Living
December 8, 2022
Bait and Switch
They were all super nice when they toured, took our deposit and when we were considering placement. However, when we expressed reservation and concern, they stopped talking to us, making me wonder if they are just about making a buck. Very unprofessional, uncaring and don't seem to truly care about the client. Giant bummer since they look nice (grounds, building, rooms etc.) but when one scratches under the surface ([name removed] in particular was very unprofessional), I can't help but think that they are more about being a profitable business than about caring for their community.
Judy S - Resident/client
Independent Living
May 3, 2022
First Month Review
I have been a resident of Terova Senior Living for just over a month now.
I had a traumatic time leaving my home for health reasons, but am
sooooo glad I am at Terova. I can't say enough about the variety
of meals, the "restaurant" like meals, and the perfect proportions for me to finally start losing some weight. [name removed], the chef is always looking for ways to improve and is very kind and understanding with the residents.
All the administrative staff work with lots of energy and care for the , residents. [name removed], [name removed](great activities leader), PT [name removed], and especially my initial contact ,[name removed], are so dedicated and caring and really work as a team. I am so happy that I chose Terova.,
glad I am here, safe and sound and in a wonderful environment.
Anne - Family/friend
Independent Living
October 27, 2021
Disappointed
Understanding that this is post covid, we have been more than patient with the issues they are having but it has been going way too long without any improvement. They have been having some problems with the food services. There have been times where residents are waiting an hour to get served and the food that comes out is not good quality or fresh. It is a beautiful facility and my dad is very happy with his room. The residents here do need a lot more care, he feels like it is hard to make friends or relate to other residents. It would be a better facility for individuals who need more care rather than independent living.
Response from Teal Shores
October 30, 2021
Ann,
Thank you for your feedback. I am very sorry to hear that we have not lived up to your father’s expectations in our culinary department. While it may feel as though Covid is behind us, we continue to face challenges resulting from the pandemic. As a healthcare community, Terova is regulated by CMS (Centers for Medicare and Medicaid Services), the CDC and our local health department. As a result of the regulatory requirements, we have implemented processes to ensure all of our residents remain safe. This includes modifying our dining services, where we have opened all four dining rooms to provide proper social distancing and varied service times to correlate with those dining rooms. Terova offers made-to-order breakfast, fresh options at lunch and a wholesome dinner program. We encourage our residents to give us feedback and created the Resident Culinary Council (and we are pleased that your father participated), to provide a feedback channel from our residents.
Every resident takes a different amount of time to acclimate to a new community. I am confident that in time your father will connect with our independent residents that include local artists, physicians, and a wide variety of engaged and active seniors. With the amazing assortment of activities, there are many opportunities to make new friends. Your father also attended our Welcoming Committee meeting that was attended by many of our active residents. We will continue to encourage your father to join activities.
Terova is fortunate to be able to offer 24-hour nursing and a continuum of care not normally found in assisted living. Our nurses have been integral in the success and safety of our residents, and we provide a wide spectrum of care levels and needs within our community.
The Terova leadership team is committed to creating a high quality of life for our residents. We will continue to work diligently to ensure that your father is happy with our food, our service and the many activities that Terova offers.
Adrianne Stupar MBA, LPN
Executive Director
anonymous - Family/friend
Memory Care
December 28, 2017
Accommodating and helpful
The staff members here have been very accommodating and helpful in getting my Mother situated. The building is on the newer side and it seems to be well maintained. They do offer a various amount of activities including religious services, concerts, cooking, and crafts. However there have been a few minor things that they haven’t done like they were supposed to give my mom a tour of the facility and that hasn’t happened yet. I would recommend this community to other families.
Karri - Family/friend
Memory Care
March 22, 2014
So Great, I Was Excited for My Dad!
Where do I start? Perhaps bullets would be most efficient:
1) Resident Advisor was invested in building a relationship with me and my siblings, from the initial conversation through the follow-up conversations, all the way to ensuring that she was on-site the day that we moved my Dad in!
2) The entire staff was always smiling and very welcoming; I got the impression that people loved their jobs.
3) My Dad's place was immaculate. I should also point out that they had a one-bedroom apartment for me to use when moving my Dad in, and it was also more than immaculate.
4) I like the layout, with separate entrances depending upon the type of care needed. My Dad could really feel like he had simply moved to another apartment, not a care facility.
5) I love that there are all types of activities for my Dad: singing, dining, book clubs...and I love that there is an electronic menu of daily activities 'cause how would he remember each day? It really is like staying at a nice hotel.
6) I love the location. Not only is it convenient for my family to visit, but it is really nice when we want to take my Dad out for grocery shopping, or for a walk...everything is within a few blocks!
Viewing 1-8 out of 8 reviews
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Wisconsin regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Wisconsin regulations for Assisted Living.
Frequently Asked Questions about Teal Shores
Teal Shores offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Teal Shores 1.3 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (262) 478-1500 to reach a resident at Teal Shores.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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