Tanglewood Trace

My mother in law has lived there for 3-1/2 years now in the independent living side. She is quite pleased with the staff and the value. She never lacks for something to do. She lived in a different center where she was paying more than double what she is paying now, so she is quite pleased with the value she is receiving. As family, we are pleased she is happy and are comfortable with the security of the building and security in knowing someone is always around day or night should she be in need of someone. I would highly recommend Tanglewood to your or your family member. If she has one complaint it would be that sometimes the food leaves something to be desired.

Tanglewood units look outdated and, although they had some great move-in specials, those were limited to specific, less desirable units. The only two bedroom, two bath they have was in the assisted living area, which they said could be used by my parents without assisted living add-ons. Maybe it is not unusual but I thought it strange that the assisted living and independent residence are on the same floor, with separate side-by side dining rooms.

The staff are really good and they are good at communication. The food does not quite meet my mom's expectations. They offer daily activities and mom enjoys playing cards. I would recommend this clean well taken care of community.

The tour was really good. We met with the director and they were nice. The community seemed clean. They had an event going on and there were some snacks available, They were a little more expensive than the community we chose.

Tanglewood is a wonderful facility. The place is bright and cheery. It would be the a real prize if the grounds were gated to prevent residents with wandering tendencies from getting away.

My mom stayed at this community for a short respite visit. During her visit she enjoyed activities like bingo, popcorn social, and bible study. The community was clean always and my mom was an independent person that she did not require personal attention. The staff are all in general good and nice. Everything went good and we were happy in the end. I would recommend this community for a respite visit.

The attention that Mom is getting at Tanglewood makes our family very happy. Mom Is a little slow adjusting but everyone at Tanglewood is so patient and helpful. The staff is cheerful. We are very satisfied with our choice for Mom

Our experience with Tanglewood Trace has been a very good one! The staff here is friendly and efficient, and they do a great job taking care of the residents. They're very responsive, you never have to ask them twice to take care of something! The only complaint I've heard from my loved one is that the food could be better.

Ridgeline is the new management company for the residents of Tanglewood Trace. My Mother received care from the staff that made our family at ease. They handle their job with love and respect for their residents. The many activities are creative and designed to keep a majority of the residents involved. Ridgeline has improved the dining experience and polls the residents for their favorite recipes. The housekeeping and laundry is staffed by people that want the residents to feel at home. The nursing staff and aides went above and beyond the call of duty keeping my Mom clean and healthy, Tanglewood transportation is first class. Handicap accessible and available for all residents five days a week. The Tanglewood facility is not your normal Assisted living experience it well exceeded all of our expectations.

My mother in law lives here and she's enjoying it. The people are so friendly. We have had a positive experience here. I would recommend the Tanglewood Trace. It is a very nice place and a good value.

Sales staff could have been more informative. They were friendly, young, smiled, but weren't all too informative. Gave me a stack of papers to sign at that was just about it. My Uncle is 84, had to go to rehab, at the same time his wife died of brain cancer. Anyway after he was released from rehab I got him into Tanglewood. They didn't tell us about the 1,500.00 "Community Fee" up front, said it was for cleaning, painting, new carpeting, and administration costs. Well I moved him in and there was no new paint, no new carpeting, and no cable hook up. The general housekeeping appears to be cosmetic. I had to pitch a fit to get his cable hooked up. I talked to a family and it took them three weeks to get cable. They also want a months notice to move out. You don't know what your loved ones body is going to do. Well my uncle fell And broke his hip So back to rehab as they dont provide that service. So we had to give a months notice and had to pay 2,000.00 for an empty room. I'm 57 years old and had to move his furniture out by myself. I left an old chair and got a call from the business agent saying they couldn't release the room till I removed the chair. What did I pay 1,500.00 for? As far as my uncles care I'll give them 8 out of 10. The administration I'll give a 4. Good riddance.

Things are going pretty well. She is starting to get adjusted and settled in and feel like this is her home. The staff is really friendly and they keep it very clean. It is very expensive though. They have transportation to shopping and things. Sometimes when she needs some assistance getting to bed and stuff, it can take a long time for them to get to her. The food is okay, sometimes it's cold though, the coffee in the carafes can be lukewarm sometimes. She picked this place, she liked that it was big, and that they had a lot of activities to choose from, and a larger amount of people to fit into. I think it's really working out, and I am pleasantly surprised.

My father has been here (in independent living) for a little over two years and we have seen it go from great to terrible quickly. The food is terrible (there is RARELY something I would eat), it is never clean, and the only people who are friendly are the receptionists. If you talk to management, they ignore your requests and treat you like an idiot. Management lies to you and then on top of the disaster that is Tanglewood Trace, they had the nerve to raise the rent 7%! My father will be moving very soon because I hate giving these people money that do not care whatsoever that this is THEIR home and maybe you should listen to the family members because they know a heck of a lot more than you think. Unfortunately, the activities director, Liz, is leaving. She is wonderful, but I'm sure they will just hire some random person off the street to take her place since that is what it seems they are doing here. I wish Atria still had control because everything was so much better then. The lifeline NEVER works and I know of one lady who laid on the floor for 4 hours until someone came. 4 HOURS!!!!! That is unacceptable and should NEVER happen.

The community is clean and the staff is friendly. It was very easy for me to rate them a five. I didn’t have to think about it at all. We’re happy with the care services and activities that are offered. We don’t have anything unpleasant to say.

My mother said it was an excellent place! The staff is made of very nice people! We don’t have a complaint about anything! My mother loved the food love.

It didn't seem like they were ready for us when we moved in. The room was kept pretty clean, and a couple of times the room was rather a mess. The nurse Linda, I was not too happy with her. There were medical procedures that were conducted without my permission, or even notification. Michelle was most helpful and cooperative, Celeste was outstanding, I can't compliment her enough. A few others did well, if you are somewhat healthy, you are probably fine. They have great activities, the activities director is wonderful. Calvin is an outstanding young man, what a great C.N.A. Todd is a terrific director of food services, the food was delicious. The maintenance was good. Stephanie was always concerned about me. Brenda did a fine job. The receptionist was wonderful. The rooms were nice, I liked the accommodation and size. The doctor they have on staff there is outstanding, very proactive. It's a beautiful facility.

Emeritus some transportation costs. Doc on call

Jennifer Andrews was nice, but they will not accept Medicaid clients.

Good assisted living facility. We almost placed my mom here. Only didn't because it was farther away from where I live. Nice, clean, residents seemed happy. Not a place for someone with moderate to severe dementia though.

My dad is in independent living so I'm not too sure how the care is. I know my dad's neighbor took a fall and he said the life line never came. He had a fall the other day and he said it was 35 or 40 minutes until the got there. I called them on it and they said it was only 8 minutes so I'm not sure how long it actually was. Overall I think they're friendly people, it's a nice place and it seems pretty clean but I do have my concerns with their life line program.