Symphony of Valley Farms

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We are so unhappy with this facility. The food is disgusting. Our family member is now eating frozen dinners while paying for 3 meals at this place. Dinner is practically non existent. Lunch is hard dry meats. Vegetable soup this week was one pea, one bean, one carrot. Potatoes are hard as a rock. Staff leaves for better working conditions and pay all the time. Paying for services we seldom receive. Pharmerica, the drug company delivers much needed prescriptions days and days after script sent in. Even sent wrong dosage once. Sometimes a week or more goes by without meds being sent to patient. This place needs to be reported

Most of the staff is nice but there's a huge turnover, and this facility seems to be short staffed. Dealing with Pharmerica, the drug company that provides medications is a joke most of the time. A person should not have to wait days to get needed medications. Getting back into facility after a hospital stay is ridiculous. Loved one paid for services that were never provided. There are times when food ordered is not food received. Fresh fruit is practically non-existent.

They cut to one nurse per shift but she cannot handle the entire facility by herself. They do not call for appropriate medical care for the dimentia patients who cannot advocate for themselves.

This facility is always short handed. We just figured our that they cut the nursing staff. Families were not told. There has been a stomach virus in memory care, with many residents ill, but doctors were not called and families not told, and now we can't visit. Workers are frustrated because medical care was not provided to residents. Management did not want to call EMS for the dehydrated dementia patients. They finally called for one after she passed out.

We absolutley loved Symphoney at Valley Farms in Louisville, KY. They were exceptional in every way. The entire staff was warm and welcoming and we would highly recommend them for anyone that is looking for a genuine loving & caring environment.

I don't know when the other reviews were written, but as of July 2019, this facility is extremely short handed, and has been for many months. While there are several kind and hardworking nurses and CNAs, there are not enough if them. Even when fully staffed, the schedule is light. However they are never fully staffed. Management is supposed to fill in for shortages but they do not. There is a big difference between what families are told and who is actually on the premises.

Symphony is hands down better than any of the other facilities I visited before choosing a place for mom. Her apartment is very nice. The common area is very large and inviting. The staff is excellent, they go out of their way to help and to keep me informed if anything is out of the ordinary. Pricing is a bit high, but still less than other facilities. Overall I am very satisfied with Symphony.

Written by family member for resident: It has been the best choice my mom could have ever made. She wishes She had chosen to come here long before this. It is very clean here. It is as close to being in her own home as She could get. The staff is wonderful and treats her like family. My family can come in and out all night and day if they choose. I refer to it as the “Hilton hotel with 24 hour room service.” The food is good. The activities are good. They do not force her to do things she’s not comfortable doing. She is a little shy so it took a while for her to get used to eating with others. But She loves her dining room table mates. They have entertainers come in. My family has came over and joined het for a couple of music sessions. I cannot say enough about how wonderful symphony Valley Farms has been for my mom and our family!! (They can bring their own furniture. There is medical transport 2 days a week. There are shopping outings and so much more!)

We loved this place. You just need to check if they take Medicaid. We don’t want to get her in here then it becomes too expensive and she would have to move.

I picked this community for my Mother-In-Law because it came highly recommended. The staff is always nice and caring. The rooms are a lot more spacious than other’s I had looked at. The food is excellent and I like that they have a menu that will vary from month to month. The only thing I don’t like is they don’t offer skilled nursing. When my Mother-In-Law needs more advanced care that means I will have to move her out of this facility. I highly recommend this community.

The staff have been helpful and able to meet dad's needs. They offer nice grounds with flowers and the memory care unit offers an enclosed yard for the residents to enjoy. Dad seems to like the food and they accommodate his dietary needs. He likes the movie nights and the exercise class offered. This community is close to family and I would recommend it.

Overall, we are very happy with Symphony at Valley Farms. I believe they are doing their best to give the care needed. Our mother is not very interested in activities, and usually doesn't participate. If the care givers coaxed her more, but I know even I, as her daughter, cannot always get her to do anything!!

We have been happy with the care from this community. The staff is outstanding and very nice. The community is the clean and nice environment for to be in. We like the nice variety on the menu. They have good activities for her to participate. We have recommended this community to other families for the good care and value that is offered at this community.

I really liked this place. All the residents seemed very happy and I got to see come interactions with the staff and the staff seemed very patient and caring. The pricing was very low for the area. I also asked about contingency plan when they couldn't move someone into the memory care wings and they quickly explained what they do.

I really liked this place. All the residents seemed very happy and I got to see come interactions with the staff and the staff seemed very patient and caring.

I left my mom there for 9 days respite care, Loved the people there but not good with learning a lot of names at one time. I got mom out of the car in the wheelchair and I was loading her stuff on a cart, and was ask if they could go ahead and take mom in. I was like yes go ahead. By the time I got back there they had her in the dining room eating and talking and having a good time. They not only took care of mom the worked with me too. Loved it and we will be back.

My mother was only at this community for a short period of time while my family and I went out of town but I am very pleased with the quality of care she received. Since my mother has memory loss and does not remember things well the staff made sure to stay in communication with me throughout the week to make sure I knew how well everything was going. I also received a text once a day with a picture of my mom which I thought was really impressive that they did that.

Our visit was wonderful the memory care unit would be the exact fit for my mom but the cost monthly is more than my mom can afford. The staff an residents were all very friendly. The facility was warm and inviting and we loved it. It is a cost issue for my mom and us. Thank you for giving us the chance to tour Symphony and having Connie give us the tour she was very informative and so friendly and attentive to us and all the residents that we meet. We were introduced to residents as her friends and they allowed us to inside their studio apartments (which were very nice) I just wish my mom had more funds available so that we could move her in because I know it would help her to be around others that also have memory loss. She would have planned activities to help her feel like herself again.

It has just been fabulous for my mom and she has nice and helpful staff. She also enjoys the meals that are made and has suitable activities to join in. The only drawback is they are not good with medications. I do it now after that experience.

Our experience has been a rocky start. Our mother has aniety issues. After she was placed we were told that in cases like her they usually recommend starting medications for aniety prior to placement. So she was removed from home for escaping and trying to break windows. She is now receiving treatment for her aniety and hopefully can return soon and be happier. We also have moved her from thr 300 unit (where the residents and some staff sleep and watch movies most of the time) to the 400 unit. The residents there and more active physically and mentally. The staff in 400 seem to engage the residents more. Fingers crossed that this time its the perfect fit.