Symphony of Valley Farms

The lady who is in charge of setting things up is great. My loved one has had scheduled hair appointments and gotten skipped. That could be improved. My loved one doesn't like the food. We provide a lot of food for her to make herself. Housekeeping comes once a week. Laundry services are supposed to be done (sheets and towels) once a week and it was missed a few times. Billing is setup for automatic payments.

I've toured three places and this was by far the warmest staff. I really like their programs and how they take the residents out to different places and I ate a salad for lunch and it was really good! It's really close to mom's church and I look forward to the kids visiting their mamaw here.

There was a severe lack of concern, care and communication at this community. When we first toured the facility looked great and we were sold immediately. They pride themselves on wanting the families involved with everything and how great their communication was, and we are not sure if it was because of staffing but they could not follow through with any promises and had no common sense. They would "forget" and make excuses as to why our loved one was not wearing glasses and therefore would result in multiple falls, the medication was never correct and when we would ask to see their medical charts the head nurse would get angry with us and questions us.

This place is horrible. The workers are lazy the office people are very rude. Their food is nasty and they are very under staff. And it not very clean in their. I took my love one out the facility. This place need to be reported..

The staff members are just very impressive and we were even able to meat the chef who prepares the meals for the residents on the first day. No other community we looked at came close to Symphony, they just knocked it out of the park.

We are so unhappy with this facility. The food is disgusting. Our family member is now eating frozen dinners while paying for 3 meals at this place. Dinner is practically non existent. Lunch is hard dry meats. Vegetable soup this week was one pea, one bean, one carrot. Potatoes are hard as a rock. Staff leaves for better working conditions and pay all the time. Paying for services we seldom receive. Pharmerica, the drug company delivers much needed prescriptions days and days after script sent in. Even sent wrong dosage once. Sometimes a week or more goes by without meds being sent to patient. This place needs to be reported

Most of the staff is nice but there's a huge turnover, and this facility seems to be short staffed. Dealing with Pharmerica, the drug company that provides medications is a joke most of the time. A person should not have to wait days to get needed medications. Getting back into facility after a hospital stay is ridiculous. Loved one paid for services that were never provided. There are times when food ordered is not food received. Fresh fruit is practically non-existent.

They cut to one nurse per shift but she cannot handle the entire facility by herself. They do not call for appropriate medical care for the dimentia patients who cannot advocate for themselves.

This facility is always short handed. We just figured our that they cut the nursing staff. Families were not told. There has been a stomach virus in memory care, with many residents ill, but doctors were not called and families not told, and now we can't visit. Workers are frustrated because medical care was not provided to residents. Management did not want to call EMS for the dehydrated dementia patients. They finally called for one after she passed out.

We absolutley loved Symphoney at Valley Farms in Louisville, KY. They were exceptional in every way. The entire staff was warm and welcoming and we would highly recommend them for anyone that is looking for a genuine loving & caring environment.

I don't know when the other reviews were written, but as of July 2019, this facility is extremely short handed, and has been for many months. While there are several kind and hardworking nurses and CNAs, there are not enough if them. Even when fully staffed, the schedule is light. However they are never fully staffed. Management is supposed to fill in for shortages but they do not. There is a big difference between what families are told and who is actually on the premises.

Symphony is hands down better than any of the other facilities I visited before choosing a place for mom. Her apartment is very nice. The common area is very large and inviting. The staff is excellent, they go out of their way to help and to keep me informed if anything is out of the ordinary. Pricing is a bit high, but still less than other facilities. Overall I am very satisfied with Symphony.

Written by family member for resident: It has been the best choice my mom could have ever made. She wishes She had chosen to come here long before this. It is very clean here. It is as close to being in her own home as She could get. The staff is wonderful and treats her like family. My family can come in and out all night and day if they choose. I refer to it as the “Hilton hotel with 24 hour room service.” The food is good. The activities are good. They do not force her to do things she’s not comfortable doing. She is a little shy so it took a while for her to get used to eating with others. But She loves her dining room table mates. They have entertainers come in. My family has came over and joined het for a couple of music sessions. I cannot say enough about how wonderful symphony Valley Farms has been for my mom and our family!! (They can bring their own furniture. There is medical transport 2 days a week. There are shopping outings and so much more!)

We loved this place. You just need to check if they take Medicaid. We don’t want to get her in here then it becomes too expensive and she would have to move.

I picked this community for my Mother-In-Law because it came highly recommended. The staff is always nice and caring. The rooms are a lot more spacious than other’s I had looked at. The food is excellent and I like that they have a menu that will vary from month to month. The only thing I don’t like is they don’t offer skilled nursing. When my Mother-In-Law needs more advanced care that means I will have to move her out of this facility. I highly recommend this community.

The staff have been helpful and able to meet dad's needs. They offer nice grounds with flowers and the memory care unit offers an enclosed yard for the residents to enjoy. Dad seems to like the food and they accommodate his dietary needs. He likes the movie nights and the exercise class offered. This community is close to family and I would recommend it.

Overall, we are very happy with Symphony at Valley Farms. I believe they are doing their best to give the care needed. Our mother is not very interested in activities, and usually doesn't participate. If the care givers coaxed her more, but I know even I, as her daughter, cannot always get her to do anything!!

We have been happy with the care from this community. The staff is outstanding and very nice. The community is the clean and nice environment for to be in. We like the nice variety on the menu. They have good activities for her to participate. We have recommended this community to other families for the good care and value that is offered at this community.

I really liked this place. All the residents seemed very happy and I got to see come interactions with the staff and the staff seemed very patient and caring. The pricing was very low for the area. I also asked about contingency plan when they couldn't move someone into the memory care wings and they quickly explained what they do.

I really liked this place. All the residents seemed very happy and I got to see come interactions with the staff and the staff seemed very patient and caring.