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3041 Charlevoix Drive Southeast, Grand Rapids, MI 49546
5 star
48%
4 star
32%
3 star
8%
2 star
0%
1 star
12%
9.1
Review score
10141 reviews
222 facilitiesFor pricing & availability:
1111 Photos available
33 Floor plans available
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Paul
-
Family/friend
4.0
Very caring staff
My father was only there for a short time (a 2-week respite stay), but the staff seemed very caring and treated him with respect.
About the facility Sunrise of Cascade
Sunrise of Cascade is a single level, Arts and Crafts style building offering assisted living and secured memory care. We are conveniently located just East of I-96 and the 28th Street exit on Charlevoix Drive in Grand Rapids, MI. Charlevoix Drive is a quiet street but close to shopping, dining, the Cascade library and Fred Meijer Gardens.
Sunrise of Cascade is an award winning community and was recognized with a Bronze National Quality Award by the AHCA/NCAL . Our craftsman style building features fieldstone fireplaces in the common areas, leaded glass windows and a cozy, comfortable environment.
Deb Rost, Executive Director, has been with Sunrise since the Cascade community opened in 2007.
Our clinical team is comprised of two wellness nurses and our Resident Care Director, Sharon Farrell, RN. . There is a nurse in the building seven days per week at Sunrise of Cascade.
Sunrise of Cascade is an award winning community and was recognized with a Bronze National Quality Award by the AHCA/NCAL . Our craftsman style building features fieldstone fireplaces in the common areas, leaded glass windows and a cozy, comfortable environment.
Deb Rost, Executive Director, has been with Sunrise since the Cascade community opened in 2007.
Our clinical team is comprised of two wellness nurses and our Resident Care Director, Sharon Farrell, RN. . There is a nurse in the building seven days per week at Sunrise of Cascade.
Senior living options offered
Assisted Living
Memory Care
Pricing for Sunrise of Cascade
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Sunrise of Cascade
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Sunrise of Cascade
3041 Charlevoix Drive Southeast, Grand Rapids, MI 49546
Cascade Trails Senior Living
1225 Spaulding Ave., Grand Rapids, MI 49546
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1175 68th St SE, Grand Rapids, MI 49508
American House Kentwood
5980 Eastern Ave SE, Kentwood, MI 49508
8.0
Review score
50 reviews
8.0
Review score
50 reviews
5 star
48%
4 star
32%
3 star
8%
2 star
0%
1 star
12%
9.8
Review score
27 reviews
9.8
Review score
27 reviews
5 star
89%
4 star
7%
3 star
4%
2 star
0%
1 star
0%
9.0
Review score
58 reviews
9.0
Review score
58 reviews
5 star
48%
4 star
33%
3 star
9%
2 star
3%
1 star
7%
8.5
Review score
26 reviews
8.5
Review score
26 reviews
5 star
38%
4 star
27%
3 star
23%
2 star
8%
1 star
4%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Amenities at Sunrise of Cascade
Healthcare Services
- Memory Care
- Incontinence Care
- Medication Management
- Staffing & Ancillary Services
- Diabetic Care
- Non-Ambulatory Care
- High Acuity Care
Meals & Dining
- Restaurant Style Dining
- Gluten-free
- Low / No Sodium
- Guest Meals
- Meals Provided
- No Sugar
- Vegetarian
- Special Dining Programs
- Professional Chef
Room Amenities
- Kitchenette
- Air Conditioned
- Handicap Accessible
- Ground Floor Units
- Respite or Short Term Stays Offered
- Wi-Fi/high-speed internet
- Wheelchair Accessible Showers
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Private Bath
- Beauty Salon
- TV Lounge
- Barber Shop
- Library
- Central Fireplace
- Indoor Common Areas
- Meeting Room
- Outdoor Common Areas
- Outside Patio
Recreational areas
- Arts and Crafts Center
- Piano or Organ
- Raised Garden Beds
Services
- Beautician
- Laundry Service / Drycleaning
- Housekeeping
- Grocery Shopping and Errands
Languages spoken
- Spanish
- English
Activities
- Educational Speakers / Life Long Learning
- Pet-focused Programs
- Art Classes
- Activities Off-site
- Men's Club
- Intergenerational Programs
- Activities On-site
- Gardening Club
- Protestant Services
- Day Trips and Outings
- Catholic Services
- Cooking Club
- Trivia Games
- Cards / Pinochle Club
- Live Well Programs
- Devotional Activities On-Site
- Sensory-based Programs
- Bible Study Group
- Holiday Parties
- Visiting Chaplain or Priest
- Happy Hour
- Live Musical Performances
- Book Club
- Community Service Organizations
- Birthday Parties
- Current Events Club
- Wine Tasting
- Christian Services
- Community Service Programs
- Live Dance or Theater Performances
- Wii Bowling
- Cooking Classes
- Walking Club
Reviews
for Sunrise of Cascade
Write a review
A Place for Mom has scored Sunrise of Cascade with 8 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Sunrise of Cascade has 50 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.1
Friendliness
4.2
Care Services
3.9
Staff
4.3
Meals & Dining
4.4
Activities
3.8
Value for Cost
3.9
A Place for Mom has scored Sunrise of Cascade with 8 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Sunrise of Cascade has 50 reviews with an average "overall experience" of 3.9 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 50 reviews
Anonymous - Toured community
Assisted Living
August 3, 2023
Tour experience
The tour we had with Sunrise of Cascade was great! It was too far away from family and very expensive though. They would have been able to care for my loved ones needs, but it was the distance and cost that determined that a no ($[removed]/ month over any other facility cost).
Response from Sunrise of Cascade
August 18, 2023
Hi Customer, Each and every guest who enters a Sunrise community is important to us. It is wonderful to know that you had such a positive experience when touring Sunrise of Cascade. If you have additional questions, you are welcome to contact info@sunriseseniorliving.com. Thank you! – The Sunrise Team
Glenda - Family/friend
Assisted Living
April 1, 2023
Bad experience
I would not recommend Sunrise of Cascade if you care about your loved one. My mother was living there when one of the aids hurt her wrist so bad she couldn't use her arm. She had waited for an hour and a half for help and when I went looking for the girl that was supposed to be helping she was busy chatting with another aid. I asked if she was going to help and she started toward her room. The next morning my mom couldn't use her arm and it was bruised and swollen. I went to talk with the director and she actually defended the girl. I also found my mom sleeping with her window wide open in the middle of winter. She was forgotten over and over for meals. As soon as possible my moved out of there.
Thomas - Toured community
Assisted Living
February 2, 2023
My Tour Experience at Sunrise of Cascade
This was a good community; however, there were COVID lockdowns here. Our loved one didn't feel it would be the right fit for them.
Response from Sunrise of Cascade
February 3, 2023
Hi Thomas, Each and every guest who enters a Sunrise community is important to us. It is wonderful to know that you had a positive experience when touring Sunrise of Cascade. We would be pleased to answer any remaining questions you may have. If you have additional questions, you are welcome to contact info@sunriseseniorliving.com. Thank you! – The Sunrise Team
Paul - Family/friend
Assisted Living
January 4, 2023
Very caring staff
My father was only there for a short time (a 2-week respite stay), but the staff seemed very caring and treated him with respect.
Response from Sunrise of Cascade
January 6, 2023
Thank you for the review, we are happy to hear your positive comments about our team members.
Anonymous - Family/friend
Memory Care
October 13, 2022
Recommended
This facility is good. They do a good job with the challenges that they have in this unit. Communication with the family is great. I would recommend that they get someone on staff full time for laundry, they seem to always be behind on laundry. Overall, it's a good place. I would recommend them to friends and family.
Response from Sunrise of Cascade
October 17, 2022
Hi Customer, Thank you for the wonderful things you said about Sunrise of Cascade and the dedicated care givers and team members. Our residents are part of the Sunrise family and we take enormous pride in having the privilege to take care of them.
Steve - Family/friend
Assisted Living
June 6, 2022
Great place for a loved one
Besides the friendliness of the staff, Sunrise of Cascade has a very homey atmosphere to it, our loved one feels right at home. Based on our overall experience so far we would absolutely recommend this community to other families.
Response from Sunrise of Cascade
June 7, 2022
Hi Steve, It is delightful to hear that you have been satisfied with the personalized support provided to your loved one by Sunrise of Cascade. Our team members share a common goal of enriching every resident’s life by carefully listening to their needs and always delivering the very best. Thank you! – The Sunrise Team
Katherine H - Family/friend
Assisted Living
May 22, 2022
Excellent Experience
My 90 year old father stayed here for about [dates removed], after breaking his ankle. He needs support for most of his ADLs and has mild dementia. The staff was friendly and took good care of him. He couldn't figure out how to use his phone, so I'd call the front desk and they would call me on his phone and hand it to him. The food seemed quite decent. The exec director of nursing was amazing. There were some family issues & inappropriate attempts to remove him & she was on top of it, making sure he was kept safe. The facility is very homelike and nice. There were occasionally issues with length of time it took to respond to a call button, but it was during Covid lockdown and I know staffing was tough then.
Response from Sunrise of Cascade
May 24, 2022
Hi Katherine, It is delightful to hear that you have been satisfied with the personalized support provided to your loved one by Sunrise of Cascade. Our team members share a common goal of enriching every resident’s life by carefully listening to their needs and always delivering the very best. Thank you! – The Sunrise Team
Susie - Family/friend
Memory Care
April 4, 2022
a positive experience
They have excellent leadership at Sunrise, the executive director is just outstanding and she sets the tone for all of the staff there. Everyone we have encountered on every staffing level have been very professional, caring and personable. Anytime we have had a concern which is not often it is always immediately addressed. They really cared for our mother like she was apart of their family, and based on our experience we would recommend this community to others.
Response from Sunrise of Cascade
May 16, 2022
Hi Susie, It is delightful to hear that you have been satisfied with the personalized support provided to your loved one by Sunrise of Cascade. Our team members share a common goal of enriching every resident’s life by carefully listening to their needs and always delivering the very best. Thank you! – The Sunrise Team
Anonymous - Family/friend
Assisted Living
March 8, 2022
My Experience
The staff does the best they can while being short staffed. The Director is amazing. The staff in the Alzheimer's unit has a few staff that are extraordinary.
Jason R - Toured community
Memory Care
January 27, 2022
My tour review
This community was okay but it was overpriced. The tour was good jus not what we needed for my loved one.
M B - Family/friend
Assisted Living
November 29, 2021
My tour review
This community was my other top choice. It was very homey and a type of environment my loved one would have liked. The staff were also super friendly.
anonymous - Toured community
Assisted Living
July 12, 2021
A very nice community. An onsite dog and cat for residents to visit is wonderful. It is clean, the menus awesome and feels very much like a home.
William C Farrell - Family/friend
Memory Care
July 19, 2019
Review of Sunrise of Cascade
When I could no longer care for my mother at home, my sister and I began searching various dementia care facilities in Grand Rapids. After two weeks of visiting several facilities we were disillusioned and sad. They were all too sterile and hospital like. Then we walked into Sunrise. It was welcoming and homey and we felt comfortable with mom staying here. Please research several places but make certain one of them is sunrise.
Daniel - Family/friend
Memory Care
December 1, 2018
To start off, I try to stay away from writing reviews but when a senior care facility seems more focused on bottom line figures than their senior patients….It warrants an honest review.
NOTE: I would read all recent customer reviews to make your own opinions on whether to use their services or not. But I have to echo other people’s displeasure of the care being given to loved ones at Sunrise of Cascade AND point out many issues we found out during and after using them. Just because its a new facility and they allow dogs,..only goes so far. The fact that you hear from people like us stating major concerns,…should concern you.
[Name removed] is incompetent, very dishonest and is more concerned about money than your loved one. We overheard a conversation in passing where she secured a $20,000 a month care package and began cheering and bragging to other internal office staff. She and staff will tell you “everything is going well” but in reality, they weren’t. They tried to hide items going on in the facility.
We pulled my father out of their facility for 5 reasons.
1. Cuts on his arms: My father ended up with what appeared to be 5 finger nail cuts in his forearm. We were never told anything or told of any concerns but bruising and cuts appeared. The fact that this happened to a point where five finger nails pierce someone’s skin is beyond excessive.
2. Sexual Predator: While taking our father out on a daily excursion,s taff told us that there were internal reports of a sexual predator on site (outside). Over the last few years he has been found masturbating to staff and those who reside there. In spite of this, no external communication about this has been given to families.
3. Communication: There was an incident where one of their staff members purposefully removed my fathers walker (although he couldn’t walk without it). Due to this my father fell face forward. What is more troublesome is we had to find this out from a 3rd service provider because it appears the facility wanted to keep this "hush hush.” This was borderline “Elder Abuse.”
4. Basic Care: Our father was admitted to the hospital. Sunrise didn't call us immediately when they noticed a change in his condition. It took almost 24 hours before we personally got a call from Sunrise when they knew there was an acute issue. He wasn't eating or peeing and Sunrise didn't even check his temperature, when in fact he had a 103 temperature and was shaking for that day. This is not the earmark of expert care while paying $5,000-7,500 a month.
5. Violation of Tenant Lease: After giving our 30 day notice of departure we were contacted a few times regarding our departure date. At that time we stated that we would be willing to vacate the room prior the 30 days if the new prospective tenants needed to move sooner…BUT only if we were going to be prorated, and refunded our money when they moved in. If we are going to be paying for a room, there was no sense in rushing to move anything. We didn't hear from the office or a sooner move in date from new prospective tenant.
When we came to pick up my fathers items on the last day he was legally leased till, [name removed] and Sunrise decided to violate my fathers own tenancy rights and removed ALL items from his room. Sunrise didn't place them in a locked location, but instead placed in the facility's common areas where anyone (residents, visiting patrons, staff, etc) could take or rummage through his items. Not once were we called to discuss this nor would we have given Sunrise permission to do so. We trusted Sunrise to protect all his belongings. As a facility Sunrise had an obligation to protect those items. Because of Sunrise’s actions, items were stolen and/or lost.
What happened during my father's stay was unacceptable and I hope for all current and future residents people really investigate and review other peoples experiences so that they don’t experience what we did…BUT most importantly put a loved one through it.
D. - Family/friend
Memory Care
December 1, 2018
Buyer Beware...
To start off, I try to stay away from writing reviews but when a senior care facility seems more focused on bottom line figures than their senior patients….It warrants an honest review.
NOTE: I would read all recent customer reviews to make your own opinions on whether to use their services or not. But I have to echo other people’s displeasure of the care being given to loved ones at Sunrise of Cascade AND point out many issues we found out during and after using them. Just because its a new facility and they allow dogs,..only goes so far. The fact that you hear from people like us stating major concerns,…should concern you.
Sunrises Director, [name removed] is incompetent, very dishonest and is more concerned about money than your loved one. We overheard a conversation in passing where she secured a $20,000 a month care package and began cheering and bragging to other internal office staff. She and staff will tell you “everything is going well” but in reality, they weren’t. They tried to hide items going on in the facility.
We pulled my father out of their facility for 5 reasons.
1. Cuts on his arms: My father ended up with what appeared to be 5 finger nail cuts in his forearm. We were never told anything or told of any concerns but bruising and cuts appeared. The fact that this happened to a point where five finger nails pierce someone’s skin is beyond excessive.
2. Sexual Predator: While taking our father out on a daily excursion, staff told us that there were internal reports of a sexual predator on site (outside). Over the last few years he has been found masturbating to staff and those who reside there. In spite of this, no external communication about this has been given to families.
3. Communication: There was an incident where one of their staff members purposefully removed my fathers walker (although he couldn’t walk without it). Due to this my father fell face forward. What is more troublesome is we had to find this out from a 3rd service provider because it appears the facility wanted to keep this "hush hush.” This was borderline “Elder Abuse.”
4. Basic Care: Our father was admitted to the hospital. Sunrise didn't call us immediately when they noticed a change in his condition. It took almost 24 hours before we personally got a call from Sunrise when they knew there was an acute issue. He wasn't eating or peeing and Sunrise didn't even check his temperature, when in fact he had a 103 temperature and was shaking for that day. This is not the earmark of expert care while paying $5,000-7,500 a month.
5. Violation of Tenant Lease: After giving our 30 day notice of departure we were contacted a few times regarding our departure date. At that time we stated that we would be willing to vacate the room prior the 30 days if the new prospective tenants needed to move sooner…BUT only if we were going to be prorated, and refunded our money when they moved in. If we are going to be paying for a room, there was no sense in rushing to move anything. We didn't hear from the office or a sooner move in date from new prospective tenant.
When we came to pick up my fathers items on the last day he was legally leased till, [name removed] and Sunrise decided to violate my fathers own tenancy rights and removed ALL items from his room. Sunrise didn't place them in a locked location, but instead placed in the facility's common areas where anyone (residents, visiting patrons, staff, etc) could take or rummage through his items. Not once were we called to discuss this nor would we have given Sunrise permission to do so. We trusted Sunrise to protect all his belongings. As a facility Sunrise had an obligation to protect those items. Because of Sunrise’s actions, items were stolen and/or lost.
What happened during my father's stay was unacceptable and I hope for all current and future residents people really investigate and review other peoples experiences so that they don’t experience what we did…BUT most importantly put a loved one through it.
anonymous - Toured community
Memory Care
November 6, 2018
I liked the staff and the facility very much; however, it does not seem like a good fit for my dad. The population is much older and the activities are geared toward that (i.e. Bingo, cards, tea, etc.) My dad is much more active and would need more than that. The accommodations were nice, and the high ceilings helped it feel much less claustrophobic than some other places. I also liked that residents have the same caregivers every day. Unfortunately, I just don't think that the community is the right fit for my dad.
anonymous - Toured community
Memory Care
September 22, 2018
Nice community but not a good fit for mom. Every place is a little different so advice would be to try to tour several places before choosing a community.
anonymous
Memory Care
August 6, 2017
Corrective action needed immediately!
I have been in this facility many times visiting family and friends. I have observed residents wait very long periods of time for a staff to assist them with the restroom or other care needs. After residents have pulled their cords for help in their rooms they sometimes have to wait 45+ minutes for a staff member to respond. I have seen family members search the building for staff and have found no one to assist their family member. Many of the staff members out outside together on "smoke breaks" socially with each other while the needs of residents go unmet. This is completely unacceptable, especially with the extremely high rates Sunrise of Cascade charges residents for care. [Removed], I would STRONGLY encourage you to rectify this situation unless you want a visit/investigation from the state licensing agency and the local long-term care ombudsman. Be aware that the family and friends of residents are watching VERY closely as to what goes on in your facility.
Response from Sunrise of Cascade
August 8, 2017
We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information (at) sunriseseniorliving.com so that we can learn more. –The Sunrise Team
AndrewD - Family/friend
Memory Care
July 19, 2017
Powerful Experience thanks to Sunrise
My dear friend Fr. [Removed[ was at Sunrise, and I was far away in Vermont. As his condition declined over the past week, I was able to interact with him via the personal I-phone of director, [Removedx], you have made all the difference! Thanks to you and your colleagues, I have found closure and had a life-changing experience with my dear friend. Thank you!!!!
anonymous - Toured community
Memory Care
May 22, 2017
Very informative staff and friendly. outside grounds were very nice, facility seemed very clean, no bad smells, staff knew all the residences.
Neighborhoods around Sunrise of Cascade
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Frequently Asked Questions about Sunrise of Cascade
Sunrise of Cascade offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Sunrise of Cascade 8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (616) 942-7200 to reach a resident at Sunrise of Cascade.
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Studio, 1bd, Semi-Private, 2bd
Care Cardinal of Kentwood longstanding mission is to transform the way society thinks about aging and senior living. Care Cardinal of Kentwood is an extension of that promise. We are steadfast in our commitment to cultivate a genuine home for you or your loved one. Above all else, this is your...
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8.0
Review score
2 reviews
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Studio, 1bd, 2bd
Retire to comfort, friends, activities and enjoymentNestled on 35 lush acres in Grand Rapids Township, Porter Hills Village is a friendly, vibrant community where people come to enjoy active lives free from the burdens of home maintenance and other chores. Porter Hills was founded in 1970 by a...
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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