Sugar Grove

They have some activites, which has been pretty good. We picked this community because ofthe location, and it's close to other family members. The apartment was a good and the cost was sufficient. The people are wonderful. They need to hire more maintenance staff. Overall, my loved one is pretty happy.

My loved one has been here for 3 months and they have only cleaned the toilet once. They are supposed to do the laundry too but that has only been done once too. I think they are having staffing issues like a lot of other places. The staff that are there are super sweet and mean well. The residents all have a button that they can push for someone to help them, but it only works when certain staff are working - for some reason it does not work when the night staff are there. If everything was being cleaned and the calls were being answered, it would be a great value for the money - but they are lacking. They are currently going through a transition, so I know they are trying to make improvements to the facility so we are excited to see that some of these issues get resolved in the near future.

They are doing a pretty good job. My mom has been here for about 4 months now and they are very receptive to trying to help her out She is not crazy about the food, she often complains that things are under cooked and sometimes there is not a lot of variety. The director and lead nurse are very kind and considerate. Overall, I would recommend to others looking.

I think it's a great place for assisted living. It's been good for my loved one. The staff is very kind and attentive to her. I feel like the facility could be updated a little bit, as it's looking a bit worn. But I believe they clean regularly once a week. I think the food and activities could be improved upon a little as well.

I would want others to know that we did not have a good experience with Sugar Grove in the memory care unit. I would tell others to look for another place and not place your loved ones in here.

The staff has been very rude. I have left messages and voicemails and no one has gotten back to me. They have been very uncooperative and I am frustrated. During Covid-19 they are not cleaning the rooms or bathrooms. They are bringing the food to their rooms but doing nothing to clean up these rooms. They are not returning calls to the social workers either.

Met [name removed] today. We liked the facility and tour but were concerned they weren't able to offer long-term care. Still a possible option, but we're seeking more long-term options.

We find it a great place for our 88 yr old mom. Clean, good food and very nice.

Hi ******, Room *** is now vacant. The mailbox key and door keys are on the kitchen counter top. We were correct in that mom can no longer transition on her own. She seems to be adjusting well at Plainfield Health. Again, thank you so much for the love and care Sugar Grove gave to *********. You were there with very reassuring solutions during a very difficult time of change. I am highly impressed with the management, nursing staff, maintenance, and the dining room staff. The friends mom made, as well. She is not normally one to seek out friendships. But, she really did at Sugar Grove, and enjoyed meeting and eating with the other tenants. My sisters, my mom and I are forever grateful for your services. You are welcome to use us as a reference. We highly recommend your facility to care for our loved ones..

We really need the communication to get better at the Sugar Grove community. They are not receptive to my questions or concerns regarding my mom's care or her needs. [Removed] the manager is very nice and most of the rest of the staff member are friendly and caring, but there are a couple of nurses that are not providing the care that we thought we were to receive for my mom. The food is fine, mom's room is well taken care of by the housekeeping staff. The community is very clean. I just want the communication to be better.

It did not go well at all at the Sugar Grove. They did not give her the care that we expected. There did not seem to be enough staff on hand and when we did see staff they were in the nursing office on their cell phones. While we were there we even helped some of the residents because there was no staff around to assist them. My mom had a lot of falls, they did not give her the medicine we provided for her to take, we knew this because of the unopened packages. I had purchased brand new hearing aids for her that became lost while she was there. They said they changed the sheets twice a week and they didn't so I changed them. I talked to the nursing director regarding the issue and it still happened and I ended up changing them again. They would let her sleep too long, long enough to miss meals and they said they tried to wake her. When I went in the thermostat had been turned down, it was usually set to 74 degrees, and it was so cold in her room. We only asked that they take good care of my mom and they didn't.

It has been awhile since I toured this place but I must say when I toured this community the first thing you get when you enter the doors is an overwhelming odor of urine. It was far too clear that with the extent of the smell housekeeping seems to be an issue along with the staffing to ensure that the patients are being changed when necessary. I definitely would not put my mother there since I've worked in nursing home care in the past and this was disappointing to see.

I had a tour of this community recently for my mother and I have to say it was not my top choice. The facility was a little bit older and did not seem a well maintained as some of the other ones I had looked at. I just did not get the comfortable home setting that I would want my mother to live in.

We are pleased with Sugar Grove.My mother is adjusting and getting involved in activities. It's always clean when I visit. We chose Sugar Grove because of the location.

My mother has adjusted very well to this community, and everything is working out quite well. We are comfortable with her move to this community. We know she is safe, and in great facility. The location is convenient for our families to travel too. They have a good staff at this community. It was a good choice for her, and her needs. This is a community I would recommend, it is working out well for us.