Sterling Care Hillhaven

This place is wonderful and the staff are caring and easy to talk to. My Dad was only there for a short time before he passed away in September, but I could not of asked for a better place for my Dad to be until the end of his life. He was diagnosed with Lung cancer and I live in California and the staff were helpful in setting up a apartment for him and hospice. The place is very clean and Every staff I met where kind and compassionate. I was on my way from California and they had someone sit with my Dad so he would not be alone as he crossed over to a better place.

I would say it was positive, l like how they call promptly if for example, your loved one complains of pain in "wherever". the nurse and calls to inform you, tells you what action is proposed.The deciding factor was the proximity to home, about 1.5 miles. l' m still exploring a dedicated home addition and in-home care, taking it one day at a time. I appreciate your interest/concern for all facing this journey. Good food and full assistance for residents who need it. esidents seem to be well taken care of, always well clothed and groomed never untidy looking.

This is a place I would go to for myself. The value, the service, and the affordability has been superb here. The price per month has been a flat rate for us, and this was a big plus over the other communities in the area. The meals, housekeeping, medical staff for memory care, and furniture was all included in the monthly fee. The medical staff is responsive to the residents needs in memory care and this was a big plus for us. The only thing that is additional is the community doing the daily laundry for our loved one.

Come check out Hillhaven! Their admissions person was really outstanding, although she has left at t his point. But they have some really great people there. They really do their best to take care of my mom. They're proactive. We feel very fortunate to have her there. Her room is twice as big as what she had at another facility, with twice the closet space, a huge bathroom, and tons of windows. And it's very affordable. What could be better?

there were no cats allowed here

For a patient with dementia, I don't think they provide enough stimulation. There aren't a lot of activities, but that has a lot to do with Covid. The staff that I've talked to are friendly, but they can be hard to get in touch with. I think they provide good care overall.

This place is not family owned. It's owned by Meridian Senior Healthcare. This facility is so unprofessional from the time you walk in the door. Rooms are not cleaned everyday until I complained. I am a retired nurse! Beware!

I have stayed at Hillhaven three times this year, twice for knee replacement rehabilitation and just recently for rehab due to a shoulder replacement. I have had ample time to observe the staff interacting, not only with me, but with other residents who are residing in their assisted living, rehabilitation rooms as well as full time residents who are there due to physical challenges of many origins. The staff care very much for those in their charge. The kitchen takes extra care to make sure that any dietary likes and dislikes are respected. The physical and occupational staff are thorough and take their time with those recovering from injuries or surgery. Their Social Activities coordinator, [name removed], goes out of her way to engage with all the residents, both permanent and temporary, to make sure that they have games, reading material, and activities to keep them at their best. The rooms are spotless, the halls are clean. There are no odors anywhere and I have never seen a resident in any condition but clean and well cared for. I have passed rooms where I could see employees spending time ensuring that residents who could not feed themselves were eating. I could point out much, much more because I cannot say enough good things about my experiences with Hillhaven as a rehabilitation patient. I had been in other nursing homes in the past, and this one is stars above all those others that I have personal experience with. FIVE STARS all the way!!!

[Removed]e was an excellent guest de and source of all information. Covered all I needed to know and more.

My mother was at Hillhaven in both skilled nursing and, later, assisted living. We found the staff to be very attentive and caring. I was personally impressed by how each of the staff members felt empowered to help you with your need - even if it wasn't their specific area of work. I have worked in multiple hospitals and have visited many nursing facilities, Hillhaven is one of the best!

I would highly recommend Hillhaven. The facility is very well run and maintained. I came there for rehab and found it to be excellent. I received compasionate care. An example was my aide, [Removed] who anticipated my every need and was very pleasant when she came to care for me. One of the activities I especially enjoyed was the book group.

even though we toured in July, my mother-in-law now needs a permanent residence and assistance in routines of daily life and HillHaven offers all she needs. [Removed] of the activities staff was our guide. She has been there nine years and is going to Bowie State to pursue a nursing career. I had a work mate who lived there for several, [Removed] knew her and her niece by name. She passed away several years ago. Whenever I saw [Removed] she said how pleasant her stay at Hillhaven was. She was always well dressed when she came to my place of employment. I printed the check list and all of my observations would be a five star rating. The facility is family owned about 30 yrs, Grounds are neat and well maintain. The room was light and airy. The staff and residences call each other by name and there were numerous activities for residents to partake in. We missed lunchtime. They have choices on the menu and a dietician to assist with special needs. The nurses station is in the center of each floor plan (3). There are pulls in the bath room and near the bed as well as pendent for the resident to wear. There is an activities board outside the dining room as well as a printed sheet for residents. Bright not dark and dingy. They keep temp in hallways at 75 degrees. handrail through out and exits well marked. While we were in a sample room (hopefully her room) the lady who lived next door wanted to know if I was going to be her new neighbor and we told her we were looking for a home for my mother-in-law. She and [Removed] called each other by name. They meet weekly to discuss are plan and also will meet the families for updates. Did not discuss legal and financial concerns since [Removed] was not in the position to ans these questions, but will discuss with [Removed] next week.

When my mother needed to find a facility for my great aunt in the 1980's, Hillhaven treated her like a queen. Where do you find staff who have been with a facility for 30 years? That's Hillhaven. Now, my mother resides there and I have recommended Hillhaven to friends and church members who have needed a family-oriented and caring residence for family members. The entire facility is resident-oriented and just walking in, it looks like home. My mother was also there for rehabilitation which is one-on-one, no waiting until the therapist gets to you, when the resident arrives, rehab begins. Hillhaven is family-owned and managed. There are different levels of care -- from skilled nursing, to rehab, to assisted living, with personal care assistance, if needed. Whenever I am asked to recommend a facility, it is without any hesitation -- Hillhaven!

Hillhaven does NOT offer a low/no sodium option for their residents. They only have a No Added Sodium (NAS) option, which means they don't supply salt shakers to the residents with a low sodium order from their doctor. And then they offer items like corned beef hash, and don't control the amount of sodium added in the kitchen. Other than this huge issue, we love the place. The core services and overall rating would be much higher.